Best Buy

4.2
3397 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
251 Nassau Park Blvd, Princeton, NJ
08540, United States

Hours

Reviews

4.2
3,397 reviews
5 stars
1,944
4 stars
769
3 stars
297
2 stars
115
1 star
272

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were helpful and knowledgeable, while others were reported as rude or unresponsive.

Product Availability

Customers frequently noted issues with product availability, often finding items out of stock or having to order online.

Store Cleanliness

The store was generally reported as clean, but some customers expressed concerns about the organization and stock levels.

Geek Squad Performance

Geek Squad received both praise for quick service and criticism for poor communication and unresolved issues.

Staff Knowledge

While some employees were praised for their expertise and assistance, others were criticized for lack of knowledge and engagement.
  • BC
    Brandon Clancy
    5 days ago
    5.0
    Had the pleasure of meeting another Brandon today, he was very helpful and resolved my issue very quickly and efficiently. Great job.
  • WS
    Warlyn Sanchez
    5 days ago
    2.0
    Be careful with this store. whenever its a release of something that can be resold. Employes hide the items. I was in the store for like 3 hours and some bald guy that looks 15 and 45 at the same time kepthiding the stuff and once I left hepurchased it himself I believe his name is Ramon. He told me himself that if he wasnt working he would be doing the same thing i am which is collecting. its sad that employees hold items that customer wants. it was not 1 it was 4 if there is a lawyer reading this I got documentation of everything. when it was showing that they had 4 available and once I left 0
  • MM
    Melissa Messenger
    Nov 16, 2025
    1.0
    Lazy, ignorant workers. Three people walked by me, finally walked up to register where the girl had her back to me, got her attention and she said she'll go get the item. I said do I stay here? She looks at the line that accumulated behind me after I walked up and says get on line. Now why would I walk to the back when noone was there a minute ago?? I decided to walk out and buy on Amazon. This is why Best Buy is going to be the next dying retail store. Lost a $500 sale for over rude cashiers.
  • NT
    Nikki Taylor
    Nov 16, 2025
    5.0
    Dave Hirschen was so great. He got us in and out so fast with exactly what we needed. Appreciate.
  • TT
    Tania Tito
    Nov 1, 2025
    1.0
    Bad customer service experience during pick up of item! No greetings at first encounter after I greeted them just stared blankly at me. Then once, my order was retrieved from the back they decided to bounce it one the counter like nothing and spin it in the air a couple of times before handing it to me. It was a tablet! Even after that, I said thank you and not a peep. Horrible overall experience!

Frequently Asked Questions About Best Buy

What products and services does Best Buy Princeton offer?

Best Buy Princeton offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.

What are the opening hours for Best Buy Princeton?

Best Buy Princeton is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.