Visit our store at Paramus for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Sales Experience
Many customers reported positive experiences with sales representatives who were friendly and knowledgeable, but there were also complaints about aggressive upselling and misinformation.
Store Management
Several reviews highlighted issues with management, including poor handling of customer complaints and lack of support for staff, leading to negative customer experiences.
Efficiency
Customers appreciated quick service and efficient problem resolution in some instances, but others experienced long wait times and unresolved issues.
JO
Justin Olaya
Feb 7, 2026
5.0
Mohammed was a great help we went to a T Mobile store before our visit at Verizon and just from the customer service alone we decided to switch over. Will recommend to others great help !
LS
Lisa Schaper
Feb 6, 2026
5.0
I had to go to Paramus Verizon on Rt 17 to get my new phone set up get a screen protector put on. I had the pleasure of having Rene help me. He was extremely helpful and polite and made sure everything was finished to my satisfaction. I have never had a bad experience at this Verizon location. I came late right from work and ended up being there until closing and Rene and staff never made me feel rushed or like we were holding them up. Highly recommend.
LS
Lisa Stetz
Jan 30, 2026
5.0
I went to the Verizon store on Rt17 In Paramus to purchase a new phone and I had the pleasure of having Teraye as my salesperson. She was extremely professional and nice to deal with. I highly recommend asking for Teraye if you need anything from this location. Thank you again T.
LS
KK
Kids
Jan 23, 2026
5.0
I truly cannot say enough great things about Yessenia and Hanud. I came to this location for a question about my phone and they were right at the door when I entered and not only fixed my issue but mentioned I should upgrade. I walked in with a problem and walked out with a new phone and I got to keep my current phone and save money! Thank you to you both! Have a blessed 2026!
TT
Tricknos
Jan 13, 2026
5.0
Kevin and Teraye at Verizon provided truly outstanding service from start to finish. When our original order was unexpectedly canceled, they took the initiative to reach out, bring us back into the store, and resolve the issue quickly and efficiently. They successfully got us set up with our phones, smoothly transitioned us from T-Mobile to Verizon, and went above and beyond by finding multiple discounts and great deals for us. Even after everything was completed, Kevin and Teraye have continued to offer exceptional support answering questions, checking in, and making sure we’re getting the best possible experience with Verizon. I’ve honestly never been treated this well by any sales professionals before. Their dedication professionalism and customer care truly set them apart.
What are the operating hours of the Verizon store in Paramus?
The Verizon store in Paramus is open from 10:00 AM to 8:00 PM Monday through Saturday and closed on Sundays.
What brands of smartphones and devices does the Verizon Paramus store offer?
The store offers devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G smartphones like iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an in-store appointment or order online for pickup at the Verizon Paramus store?
Yes, you can schedule an in-store appointment or place an order online and then pick it up at the store for your convenience.
What delivery and pickup options are available for online orders at this Verizon location?
Online orders can be picked up in-store, shipped with free 2-day shipping, retrieved from express lockers, or delivered same day in select areas.
What types of plans and services does Verizon Paramus offer?
The store offers mobile plans, wireless internet plans, voice plans, and Fios Internet plans to suit personal or business needs.
What payment methods are accepted at the Verizon Paramus store?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Is the Verizon Paramus store accessible for Spanish-speaking customers?
Yes, the store provides services in both English and Spanish to accommodate customers.
Are any nearby dining options recommended near Verizon Paramus?
Nearby you can find Nonna’s Pizza & Ristorante and Shokudo Ramen & Sushi Paramus, great options for a meal before or after your visit.
What other stores or services are located close to Verizon in Paramus that customers might find useful?
Nearby you will find Mom’s Organic Market for groceries, Capital One Bank for banking services, and Karl’s Appliances for kitchen appliances, all within easy walking distance.
How can nearby transit or landmarks help me find Verizon Paramus?
The Verizon store is located on 469 Route 17 South in Paramus, near landmarks such as Shake Shack and the Garden State Plaza area, making it easy to locate.
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