Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude service and long wait times.
Product Availability
Customers appreciated the wide selection of products and availability, but some experienced issues with inventory discrepancies and receiving open box items.
Curbside Pickup
Many customers found the curbside pickup process to be quick and efficient, enhancing their shopping experience.
Return Policy Issues
Several reviews highlighted dissatisfaction with the return policy, particularly regarding restocking fees and difficulties in processing returns.
Geek Squad Experience
Experiences with Geek Squad were varied, with some customers praising their efficiency while others reported frustrating service and unresolved issues.
SC
Sueann Capela
5 days ago
1.0
First time shopping this location and the last! Since it is a somewhat large store, and I couldn't find any employees on the floor, I went to Customer Service to ask where I would go d portable hard drives. The associate's response was "uhhh, what?". I re-asked and he sent to wait in line at an area that was wrong. I gave up & decided to just leave. As I was leaving, I did find an employee who showed me where they were and did take the time to explain the differences. (Hence the 1 star) However, their pricing was expensive...I will be buying on Amazon.
FK
Felicia Kim
Dec 30, 2025
4.0
I purchased JBL earbuds at an affordable price. Unfortunately, they were giving a lot of feedback and I had to return them.
JW
Joe Wunstop
Dec 27, 2025
5.0
Great staffers they know allllll of the inside info on brands
TG
Teresa Graves
Dec 8, 2025
1.0
Do not buy from this location. They will knowingly give you an open box item although you purchased a brand new item when it’s curbside pickup. Cashiers are rude avoid this location at all costs
CQ
C Q
Nov 29, 2025
5.0
I had walked into the palisades mall bestbuy and just got a bad vibe. Needless to say I was almost motivated to shop online due to the lack of respect I had failed to get at the palisades mal Best Buy. Instead i ordered my entire purchase totaling $625.96 to be picked up at Paramus where I had the smoothest, easiest experience I could have ever gotten from a employee there named Britney. She gathered my items, Checked my ID, all with care and caution. This was great to me because I tend to overthink a lot and wanted my items in the best hands. Thank you for that great experience, this is my new Togo BESTBUY location ☝🏼