Apple Garden State Plaza

Reviews

• GG

  Gabriel Garcia

  1 day ago
  1.0
  Absolutely unacceptable. I went in around 6:30 PM ready to spend money on a watch for my daughter and was treated with blatant disrespect. The salesperson talked down to me, tried to make me look foolish in front of my family, and showed zero professionalism. Asking for a manager was pointless—nothing was addressed, no accountability, no effort to make it right. This store clearly has a serious problem with how it treats customers. Apple should be embarrassed. I won’t be coming back
• LS

  lee Sang

  Apr 5, 2026
  1.0
  DO NOT COME TO THIS APPLE STORE!!! 😡😡😡 This place is absolutely terrible. If zero stars were possible, I would give that. This is the first time I’ve ever felt that even one star is too generous. I visited on Saturday, April 4, 2026, with a 3:30 PM Genius Bar appointment. To be clear, what I experienced was not just poor service—it was customer neglect, irresponsible management, and behavior that felt discriminatory. I came in because my iPad Pro (less than 3 months old) would not turn on or charge. The first technician who assisted me, India, did not even greet me. Her attitude and tone were extremely dismissive and unprofessional. For a customer coming in with a high-priced, nearly new device that is already malfunctioning, there should at least be basic acknowledgment or empathy—but there was none. While I was trying to locate the serial number, which would have taken no more than 1–2 minutes, she suddenly said she was going on her break and just left. What was even more shocking is that manager Joe allowed this to happen while my service was still in progress. Is it normal to allow a technician to walk away mid-service and leave a customer unattended? After that, I was left there with no explanation, no guidance, and no follow-up. Without my consent, my appointment was pushed back to 4:40 PM. I arrived on time for my 3:30 appointment—this delay was entirely caused by the store, yet I was the one forced to lose my time. Then things got even worse. The manager who came later, Bobby, was even more shocking in his behavior. Instead of trying to resolve the issue, he repeatedly said things like: “So what do you want?” “If you want it fixed, you just have to wait, right?” This was not customer service—it felt like he was dismissing and talking down to me. When I asked to speak to someone higher, he sarcastically responded, “I am one of them.” His tone and attitude were extremely disrespectful, and it genuinely made me question how someone like this could be in a management position. What made this even more upsetting was that while I was waiting, other customers were continuously being helped, while I was the only one being left unattended for an extended period of time. Because of this, I could not help but feel that I was being treated differently— and honestly, as an Asian customer, it felt discriminatory. I understand that Saturday afternoons can be busy and employees may be tired. However, that does not justify failing to provide even the most basic level of customer service. Being busy is not an excuse to abandon a customer mid-service, delay them without consent, and respond with disrespectful and dismissive behavior. In the end, after waiting over an hour and a half, I was simply told that a replacement could be provided under warranty but that it was out of stock, and I should “just come back in a few days”—with no clear guidance, no proper resolution, and no accountability. This was not just an unfortunate one-time experience. Looking at the number of other 1-star reviews, it is clear that this store has a serious and ongoing issue with customer service. This is not about one bad employee—it reflects a larger problem with how this store is managed. This is not just a complaint about rudeness. This is about disrespecting a customer’s time, lack of basic service standards, avoidance of responsibility, and behavior that can be perceived as discriminatory. I expect a clear explanation and a formal apology regarding this incident. And to anyone reading this: Do not come to this location. Go to another Apple Store. You may not receive the service or respect you expect here.
• KK

  Karen Kwon

  Apr 2, 2026
  1.0
  I had a very frustrating experience at the Apple Genius Bar at this location. I use an iPhone 17 Pro, and I’ve had an ongoing issue where my phone suddenly freezes—no apps work, and I can’t make calls or send texts. The first time I went in, the service was excellent. The staff member was kind, patient, and explained everything clearly. After some troubleshooting, he performed a reset and reassured me my data would be safe—and it was. However, my second visit was completely different. The staff member seemed overwhelmed, handling multiple customers at once, and didn’t really listen to my concerns. Without proper troubleshooting or clear explanation, he quickly performed a factory reset. This time, ALL of my data was erased. When I asked why, I was told he “didn’t know.” I waited about another 15 minutes for a supervisor (which he requested, not me), hoping for a clearer explanation—but the supervisor said the exact same thing. No explanation, no solution. Instead, I was given inconsistent answers—first that my iCloud sync wasn’t on (implying it was my fault), then that my storage was too full. None of it made sense, especially since I had the same issue before and didn’t lose any data. What really upset me was the attitude. I was told, “Well, your original issue is fixed, isn’t it?” after losing all my data. That felt incredibly dismissive. I ended up leaving because it was clear they were no longer willing to address my concerns. In the end, I was able to recover my data myself through a quick Google search in just a couple of minutes—something the Genius Bar never even suggested, despite being considered “professionals.” This experience really shook my trust. Resetting a phone shouldn’t be the default solution without proper explanation or care—especially when it risks someone’s entire data. I also noticed many older customers there, and situations like this could be devastating for them. Apple should seriously improve staff training and customer care. I expected much more professionalism. I won’t be returning.
• EG

  Emmy GM

  Mar 16, 2026
  5.0
  Got the service from Ledys was Genius !! She did solve my problems which is Apple care technician (call by the phone) can not fix it. Thank you so much 😊
• JC

  Jennifer Caluri

  Mar 10, 2026
  1.0
  I had a very frustrating experience at the store. My text messages were not syncing with my new phone. I have approximately 375,000 texts stored in the iCloud, and after troubleshooting at home I went to the Verizon store hoping someone could help resolve the issue. They directed me to Apple. At the Apple Store I was told by Naiomi that I should “count my messages.” Yes, all 375,000 of them. Seriously? After that, she suggested I contact Apple for help. I explained that I was already at an Apple store and needed assistance figuring out why my messages were not syncing, but she said she didn’t know anything about iCloud and that no one else in the store could help me, meanwhile, there were probably 30 "geniuses" at the store It was extremely disappointing to go to a store for technical support and be told that no one there could help with something this basic. Very frustrating experience and not the level of support I expected.