Verizon

Reviews

• SS

  Suzanne Serden

  Jan 9, 2026
  5.0
  Very informative and friendly! We are not very phone savvy and Ariana took the time to explain everything-even though her shift was over! Can not tell you how refreshing it was to have someone show such professionalism while being so eager to help with any issues we had!
• SW

  S W

  Dec 24, 2025
  1.0
  Absolute scammers. I came in on a friday night and out of kindness agreed to leave and let the rep finish the next day. Well, he added insurance i declined twice, added the authorization fee he said was waived, he added on other services I had to have removed when I got my 1st bill. Now, it turns out that when I walked as a t-mobile customer and was offered a free 3 gen-old iphone to switch, he did not inform me he was peforming financing and i was signing a 3 year obligation for financing an iphone 14 in November 2023. I was willing to pay more for verizon because I misunderstood them to still be the best. Well its not 2015 anymore. y cell service contract with Verizon is complete, I have been counting the days to leave this untrustworthy and overpriced provider. And after 3 months of a temporary error when trying to view my bill, excited to switch providers, i am contractually oblogated to another 12 months of a basic iphone 14 with month to month verizon cell service. Or I have to pay over $200. WHY DID I EVEN SWITCH YOU GUYS? WHO would agree to such an old phone for 3 yrs when theyre shopping providers? I am so upset at how badly i was scammed here. Here is an excerpt of texts with their rep. The store manager should be ashamed and removed. I do not understand why our country treats regular Americans so poorly now. Just too much greed. Unbelievable. I al so upset.
• AM

  Allison Morgan

  Dec 9, 2025
  5.0
  Ariana helped me upgrade my new phone painlessly and expediently. She was knowledgeable, polite and great to work with.
• NS

  Nancy Solomon

  Dec 8, 2025
  5.0
  I recently came to Verizon to update my phone. Im 73 years old and dont have the brains God gave a goose. Ariana was so wonderful to me. She has such patience and was very kind. I sat with her for awhile and she explained everything as we went along. I would recommend her to anybody. Shes awesome. An angel.
• EF

  Eliza Fisher

  Nov 14, 2025
  1.0
  I came here right after work pressed for time and was told by 1800 Verizon that I could come here to get my router. I was greeted aggravatingly at the door by two workers who were doing absolutely nothing. They both told me that they don’t do that here and then I would have to go to the Shrewsbury location. I told them that customer service told me that I could either go to the store on 66 in Neptune or 35 in Ocean, he told me I might have better luck In Neptune and sent me away. When I got to the store in Neptune, the worker told me that they could in fact do what I needed them to do which is really disappointing. The worker in Neptune on Route 66 greeted me happily even though it was four minutes until 7 PM. He helped me, wasn’t upset and made sure I left satisfied. I wish I would’ve gotten his baby but he displayed excellent customer service

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