Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in New Providence, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Location
Hours
Reviews
4.0
146 reviews
5 stars
102
4 stars
7
3 stars1
2 stars
3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Isaac and Leon, highlighting their patience and knowledge.
Mixed Experiences
While some customers had positive interactions, others reported negative experiences, including being misled about plans and charges.
Sales Practices
Several reviews mentioned concerns about aggressive upselling and dishonesty regarding pricing and promotions.
Staff Knowledge
Customers appreciated the technical knowledge of staff, particularly in resolving issues and explaining options.
Store Environment
Some reviews noted issues with the store's cleanliness and organization, as well as staff availability.
- SCSoledad Santa Cruz1 day ago1.0I would give this store no star if I could. I ordered a new IPhone. They charged me for it and then told me they did not have any in store. Called twice and 10 days later the IPhone was delivered. When I went to pick it up, they asked me if I had already paid for it. They then asked me to sign something which said my next charge would be 300 while I have been paying a third before. I asked them why. They took a while to understand what was going on and at some point I was so disappointed that told them that if they could not solve the issue in 5 min I would request my money back. Somebody in the store who called himself the district manager, stood up and ordered the guy to process the return immediately as I was not letting him help me. I don’t remember receiving such a disrespectful treatment before. I hope my money goes back to my account.
- MFMaximo Failo1 day ago1.0The worst branch possible. My wife tried to buy a phone and they retained the money 12 days, then they tried to charge her More and when she asked for the money 3 men treated them very bad…3 cowards, I’ll pay them a visit afterwards
- SDSukhmani DhanoaNov 9, 20251.0I have visited this store twice for Verizon related support and both times my experience has been nothing short of traumatic. Avoid this store at all cost if you are going there for Verizon support or ticket related items
- FWFred WalzNov 6, 20255.0Deon at Verizon in NP was outstanding. He got my number ported and a new line set up. His patience and professionalism was great. Wish everyone had a Deon to get the job done! Appreciate the effort! FW
- CSChris SmithOct 25, 20255.0Went here to pick up some fios TV equipment. Leon and another member of the team at this store went above and beyond to help me with an issue that occurred with my order, staying after their posted close time to make sure the issue was resolved in a timely manner. Will be back for my cellular needs next time I need a phone- highly recommend given the obvious focus on customer service!!
Frequently Asked Questions About Verizon
What does Verizon at 1300 Springfield Ave in New Providence offer?
Verizon at 1300 Springfield Ave is a Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, accessories, wearable technology, device protection, and mobile broadband services.
What are the operating hours of Verizon in New Providence?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 6:00 PM.
What payment options does Verizon in New Providence accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I pick up my order in-store at Verizon in New Providence?
Yes, Verizon offers in-store pickup services for orders made online or through their app.
Which brands of devices are available at Verizon in New Providence?
They carry brands including Verizon Wireless, LG, Samsung, Apple, Motorola, Google, and accessory brands like Casemate, Otterbox, and Mophie.
Does Verizon in New Providence offer services in languages other than English?
Yes, services are provided in both English and Spanish.
How can I schedule an appointment or manage my Verizon account?
You can use the 'My Verizon' app available on the Apple App Store to schedule appointments and manage your account.
What nearby restaurants can I visit after shopping at Verizon in New Providence?
You can visit Pastrami House New Providence, Providence Bar and Kitchen, China Fan, or Galileos Italian Restaurant & Pizzeria, all located close to Verizon for meals before or after your visit.
Are there any nearby cafes or juice bars to Verizon in New Providence?
Yes, nearby options include Bagel Cafe NJ, Bistro Seven Three, The Juice House, and Samone's House for smoothies and cafes.
What urgent care clinics are near Verizon in New Providence?
Nearby urgent care clinics include AFC Urgent Care New Providence and Your Kids Urgent Care - New Providence, convenient for healthcare needs while visiting the area.