Best Buy

Reviews

• EW

  Eagle Environmental & Waste

  Apr 16, 2026
  1.0
  Worst company ever had a Friday delivery for 2 week all times delivered “deliver company refused to deliver one time they couldn’t handle the removal second time they couldn’t secure the removal for placement excuses I am done I will get my refund and deal with a new company will never order from them again and whoever is there delivery Company should be off there vendor list! Terrible
• DG

  Deidre Gesualdi

  Apr 10, 2026
  4.0
  Updating my review because our local team on Nixon Drive were the heroes in the story. They reached out and made it right, putting a replacement in my hands within a day. I couldn’t be more appreciative. There’s still some issues with how the company is handling things, but our local team did everything in their power to make it right again. ********************** Promises promises Layers of problems with zero ability to fix any of them. I purchased a Chromebook and protection. When the screen cracked, I brought it to be replaced. They send it out for two weeks. And what was a touchscreen came back a non-touchscreen. I brought it back to the store and they could not fix it. So they returned my Chromebook and the manager assured me a new one would be delivered within 2 days. That did not happen. And now we are 5 days out, and NO ONE has any idea where it is. These days when you try to call BB, you get put through an endless hell of different helpless characters that can only read to you the same tracking information you can read for yourself. And provide vague excuses. The local employees are nice enough, but also mostly helpless. Still waiting for my laptop but it seems hopeless at this point. Since UPS doesn’t even have the package. Terrible business and service. Who fixes a screen and makes it worse. And creates an issue where I have no laptop? BB. That’s who.
• FA

  Franklin Allende

  Apr 8, 2026
  1.0
  I had an appointment at Best Buy in Mount Laurel with Geek Squad, and the experience was beyond frustrating. I showed up on time and was already being helped, but the employee kept stopping mid-service to assist walk-ins. What’s the point of making an appointment if you’re going to prioritize people who didn’t even schedule one? Completely disrespectful of my time. After sitting there for about an hour and a half dealing with constant interruptions, I’m then told I have to pay $100 for a service that was clearly listed as $29. No explanation, no effort to honor what was advertised—just a shrug and “you can go to Apple and try to get it for $29 there.” That’s not customer service, that’s passing the problem off. Between the lack of professionalism, poor time management, and misleading pricing, this was a terrible experience. I won’t be coming back, and I’d strongly recommend others think twice before trusting this location with their time or money.
• JC

  Jessica Celetti

  Apr 2, 2026
  5.0
  John Brennan. That about sums up my Best Buy experience. Absolutely phenomenal. Knowledgeable, helpful and patient- which, as a first time home owner with MASSIVE decision fatigue, is greatly appreciated. Best Buy is fortunate to have him on their team. Cannot say enough about him. A+ I had the 85inch TV I purchased hung by Best Buy's geek squad and I am so glad I did. Lisa and Tyrone were FABULOUS. Respectful, efficient, and when we ran into an unexpected bump in the process they handled it exactly as it should have been handled. Problem solved and the TV is up and positioned PERFECTLY. Worth every penny
• JW

  Jordan Walker

  Mar 28, 2026
  1.0
  I had a horrible experience at this Best Buy. I do not like leaving negative reviews, but sometimes you must for things to change. I was not able to get one person to help me for what I was looking for. As I was walking around aimlessly looking for my product, all the staff were either on their phones or not willing to help, clearly seeing the confusion on my face. No “how can I help you” or “is there anything you are looking for”. After much frustration, I was willing to walk out with nothing, but ended up finding something of use instead of walking out empty handed. As an assistant manager of a multi million dollar shopping center, I understand and know the importance of customer service, and making people feel valued and seen. This was not the experience I received. I was highly disappointed in how I was treated. Even the managers weren’t helpful, they were just as bad, if not worse. There was only one gentleman at the register who I believe was at online pickup, who went above and beyond. I do no know his name sadly, but he was incredible. This establishment needs to do better as you never know who is coming to your store.

Frequently Asked Questions About Best Buy