Verizon

Reviews

• MC

  MICHAEL CERRATO

  Jan 3, 2026
  5.0
  The sales representative Joseph was very helpful. Thanks again
• MZ

  Michael Zaks

  Dec 20, 2025
  1.0
  Horrible experience. Umar made so many mistakes with our bill that I had to spend hours and hours fixing it. He also entered the wrong address when "upgrading" our home internet so I had so switch to optimum because for some reason it was impossible to change the address back. Absolutely rude, aggressive, and not helpful staff.
• LR

  Lynn Reed

  Dec 13, 2025
  5.0
  Huge shout out to Makai at the Verizon store in Morris Plains. My husband and I came in with questions and concerns about our bill after upgrading our phones. Makai found an error on our bill and helped us rectify our HBO subscription. Makai was very professional and made sure we understood our bill before leaving.
• NV

  Nellie Vizcarrondo

  Nov 25, 2025
  5.0
  Today I visited the Verizon store in Morris Plains with a complaint about charges on my phone and anonymous phone #s in my bill - Gus went out of his way to get to the bottom of the problem and resolved all my issues. He treated me with the outmost professionalism and a smile - thank you Gus 😍
• OL

  Olena Lee

  Nov 16, 2025
  1.0
  ⭐️ 1 Star — Beware: This Is NOT a Corporate Verizon Store!!! Please be advised that this is a privately owned authorized Verizon dealer - NOT a corporate Verizon location. If I could give zero stars, I would. Stay away… truly a nightmare experience. My husband and I were running errands about 35 minutes from home and had an hour to spare, so we searched for the nearest Verizon store because I had a simple question about my phone. When we walked in, the associate immediately started pushing a “free upgrades” and promised our bill would barely change. We have 3 phone lines, and upgrading two of them was straightforward since we had those phones with us. Then things went downhill fast. The associate (Sam) kept pushing a fourth “free” Google Pixel phone, insisting it cost nothing. I repeatedly said we didn’t need it, but he kept insisting, so we reluctantly agreed. We later found out it was not free at all. My 3rd line is for my mom, who was in the hospital, so I went to our local corporate Verizon store when found an opportunity to complete her upgrade-only to learn they couldn’t help me because the original transaction was done through this authorized dealer. I also discovered that instead of an iPhone 16 Pro, my mom was given a regular iPhone 16. To fix this, I had to drive back to the original store again. Around the same time, I received a new Verizon bill for $450. After spending over 3 hours on the phone with Verizon corporate, I learned that none of the promised rebates were applied. We went back to the store a second time, and the staff was unfriendly and dismissive. They claimed everything was fixed. It wasn’t. A few days later, my bill was still $350, and Verizon told me again that they couldn’t help because this was an authorized dealer transaction - and that the Pixel phone was never free. I had to drive back for a third time to return it. In total, fixing the mess this store created took me over 9 hours of driving, phone calls, and frustration. I’ve been a loyal Verizon customer for over 18 years and have never experienced anything like this. Verizon corporate even contacted this store twice to address the issues, stating that they should never push supposebly “free” phones customers do not want and that they needed training on how to correctly apply rebates. Save yourself the headache and go to a real corporate Verizon location. This place caused nothing but stress, misinformation, and wasted time.

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