Apple Sagemore

Reviews

• RC

  Rob Cameron

  4 days ago
  5.0
  Very fast and professional. I had a screen replacement done in an hour. I recommend making an appointment in advance.
• JJ

  Joshua Johnson

  Nov 14, 2025
  1.0
  I came to pick up a fully paid online order, and the experience was extremely disappointing. The store’s system seemed to be having issues connecting to phone carriers, but I was never properly informed or offered any real solution. Instead, the two associates spoke to each other about the issue, and I overheard one say, “It’s not going to work, I can’t stand these carriers,” before they both dismissed me and walked away without giving me any explanation. A different associate eventually approached me, but only gave a vague excuse and then told me the store was about to close. He even refused to let me even purchase the phone outright simply because they were preparing to close. This was by far the worst experience I’ve ever had at Apple. The lack of professionalism, communication, and willingness to assist a customer was completely unacceptable. I hope this is addressed so no one else has to deal with this kind of service.
• GF

  Gail Fountaine

  Nov 4, 2025
  5.0
  Today, I accompanied my husband, Conrad to the Apple Store to purchase a 24 inch Apple Mac. He wanted a new iMAC and to load his work site and email onto the computer. Four employees assisted in helping him with that task but two were relentless in ensuring that he left the store fully loaded and completely satisfied with his purchase. Those two employees at the Sagemore, New Jersey store were Tai Valentine and Justine. Special thanks for their patience and excellent customer service.
• LC

  Lawrence Coia

  Oct 26, 2025
  3.0
  Planned to trade in old iPhones and buy three iPhone 17 pros at this store for the family. Bought one with very little counseling or instruction from the Apple Store personnel. No one on one discussion just handing off to other employees for differ phases of the purchase. Had so little help in attempting to purchase second phone we decided to leave the store and buy it at Verizon in Medford Bought the other two phones at Verizon with full attention and help by employee. Very satisfied with service there. My regret is that I didn’t go there first. Apple has little consideration for personal service.
• MP

  Margaret P

  Oct 14, 2025
  1.0
  Called Apple and explained to them the issues with my iPhone: continual dropped calls; repeatedly unable to connect; calls unable to get through; amongst many other issues. After much discussion - customer care directed me to visit an Apple Store. She told me that because I have Apple Care - that I am covered. I asked her what if they do not want to furnish me a replacement? She iterated to me that it is up to me and that they cannot deny extending me a new phone. She then scheduled an appointment for me in Marlton. I went to the Apple Store; checked in, and was approached by a tech. He ran some diagnostics and told me that it showed dropped calls - but nothing too out of the norm. What? Really? So I told him I was told by Apple yesterday that if I did not like the outcome, that I can request a replacement. I did request a replacement. They said to me that because it’s not physically ‘damaged’, ie., crushed, broken, etc., that it could not replaced. They advised me to call Apple and ask for an expedited replacement. I stepped outside and called Apple. They told me in order for me to get a replacement they will need to put a hold on a credit card for almost $700, until they receive my iPhone at the warehouse. They said the hold is mandatory because people aren’t returning their old phones when getting a replacement. I get it. But that’s ridiculous. I told him I was told by a representative just yesterday that I could get a replacement at the store and of course that didn’t happen. It was pulling teeth. They all were acting like ‘car salesmen’. No offense. (I wonder if techs get commission). I ended up speaking to someone else - for better clarification. She was no help. She then turned to another tech, I guess that was higher than her, and that was absolutely useless. When I got this iPhone a year ago, they practically threw the suggestion of getting AppleCare for various reasons. So I thought ‘OK’. Better safe than sorry. They’ve been deducting for the past year and I come here and now there are ‘exceptions’. Apple on the line told me that I could return my phone and wait for the replacement to come, but it will be 3 to 5 days without a phone. But they don’t care. I am very disappointed in Apple. I’ve had Apple phones my entire life. What a waste of my time this morning. They need to do better in Customer Service care!

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