Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions, particularly with Geek Squad.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance, but there were also complaints about staff being unhelpful or lacking product knowledge.
Store Experience
The store environment received positive remarks for cleanliness and organization, but several customers expressed frustration with long wait times and difficulty in getting assistance.
Product Availability
Customers noted issues with product availability and fulfillment, including problems with online orders and stock discrepancies.
KS
krutartha shah
Jan 3, 2026
5.0
⭐⭐⭐⭐⭐
Best Buy in Manalapan provides a great shopping experience. The staff is friendly, knowledgeable, and easy to approach, and the service is very quick. We were able to find what we needed without any hassle. Clean store and well organized. Definitely a reliable location to shop at.
ME
Michael Evans
Dec 26, 2025
5.0
Always great customer service at this location. Never any pushy behavior and always nice to me.
RR
Randomcarguy
Dec 26, 2025
1.0
This is hands down the worst Best Buy in New Jersey. The Geek Squad staff are rude, unhelpful, and clearly don’t follow the same warranty policies as other locations. Every warranty visit turns into an argument, excuses, or claims of long repair wait times — none of which match my experiences at other stores.
On my third warranty issue, the manager actually told me to go to another Best Buy instead of fixing the problem. That’s not customer service — that’s avoiding responsibility.
I drove 40 minutes to a different location and received store credit immediately, no questions asked. If you care about having your warranty honored or being treated with basic professionalism, avoid this store.
SI
Shady Ishak
Dec 23, 2025
1.0
Asked Jason the manager for help and he completely ignored me and asked me to go speak with someone else.
KK
Krishna Kudugi
Dec 22, 2025
4.0
I' had been visiting East Brunswick Best Buy for 15 years and recently began Manalapan, which seems calmer, and slightly more cleaner.