Best Buy

Reviews

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  Anthony Di Dio

  Nov 16, 2025
  5.0
  The customer service experience is by far the most valuable part of this Best Buy. I have made many purchases at this location, with an associate named Gio. I am very satisfied with the respect and patience that I received from Gio. His polite assistance is what led me to open a Best Buy credit card. This card has been very helpful with recent purchases. I would definitely recommend this store location.
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  Zero xr

  Nov 2, 2025
  1.0
  I came to buy a Samsung Galaxy S25 Ultra. The staff started pestering me several times, asking if I needed help. I said no because it was my son's birthday, and he was choosing his own gift. When we finally made our choice, I called over an employee who was standing at the counter near the entrance. He came over, and I told him, "Bring me a Samsung Galaxy S25 Ultra." He made us wait for 15 minutes. He said, "Oh, I need to check." Do you sell phones? I'm the one buying. Your job is simply to bring it, that's all! I told him I didn't need anything extra—no mobile carrier plan, no case, no screen protector. In the end, he came back and brought us the phone along with a case and a screen protector and started pushing them on us. I told him, "Just sell us the phone, and that's it." He said I was being rude. Since when have you become so un-customer-oriented? Why should a salesperson call me “rude” instead of thanking me for the purchase? Why should I stand and wait for 15 minutes and see his displeased face? The purchase was made on 02/11/2025 at 12:00 The receipt number is 0388 002 4876
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  R. Volker

  Nov 2, 2025
  4.0
  Good overall as they Amazon's match prices, but stuff should be more knowledgeable and not just Googling info. Other than that it still is the best (Tri-state) brick&mortar electronic/home appliances place.
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  Richard D

  Nov 1, 2025
  5.0
  Jiovanni was an outstanding sales associate. I am probably spelling his name incorrectly. Sorry. Young gentleman who went above and beyond to answer all of my questions and lead me to the most affordable laptop for my desired needs. He truly is an asset to the Best Buy team and most likely deserves a raise because I don't believe they work off of commission. He must have spent a total of 2 hours with me, and I wound up getting the HP x omnibox flip 2 in 1, 16-in laptop for a very competitive price. He also educated me on the my best plus rewards program in which I hesitated but in the end wound up purchasing. I couldn't resist since it gave me the peace of mind that I can return my laptop on any terms within 2 months or get a price adjustment if it was to lower during a holiday season. The fact that I also got the $50 back for the membership in reward points also solidified me purchasing the My Best Plus rewards. jiovanni made sure to educate me on all these perks. So far I'm very happy with my laptop. I did have a few glitches with my credit card initiation and my free 3 months of YouTube because unfortunately a duplicate profile was created for me and I had to do a lot of troubleshooting on the phone with customer service to try to gain access to the new profile account that showed my laptop purchase, my geek squad protection, and my reward points. . Other than that little bit of inconvenience, I am very very grateful and very happy with the service that Jiovanni gave me. He is truly a stellar employee!!!
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  Warren Grace III

  Oct 28, 2025
  1.0
  I ordered a TV installation 11/2024. The best buy installers dropped the TV while mounting it. It damaged the wood floors, marble fireplace, and the mantle. The best buy manager Muhammed ID 1080443 and the installer Maxwell ID 1595107 both said best buy would pay for the repairs. This was not the case. The situation was referred to best buy headquarters with Jacklyn ID A1280937. She was of no help only telling me now there is a claim with Sedgewick, which is an insurance company with an absolutely awful reputation. I can concur with those bad reviews and the process to fix the damage took nearly half of a year. And hours upon hours on the phone and emailing with sedgewick representatives Jennifer Mathias and Jeremiah Dally. And because my house wasn't brand new, they depreciated the repair costs, forcing me to pay the difference...because the damage created is apparently my fault. The entire process was an absolute joke. Think twice before having best buy enter your property.

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