Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Mahwah, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 119 Franklin Tpke.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.8
503 reviews
5 stars
461
4 stars
10
3 stars6
2 stars4
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting the store manager Marleny and other associates like Alex and Mateo.
Professionalism
Several reviews noted the professionalism of the staff, with specific mentions of how they handled customer inquiries and issues effectively.
Knowledgeable Staff
Customers frequently commented on the staff's expertise in resolving technical issues and providing information about products and services.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding billing issues and perceived pressure to add features.
Store Environment
The store was described as clean and well-organized, contributing to a pleasant shopping experience.
- GSGene SmithNov 16, 20255.0If you need to purchase a phone no need to travel to Paramus. Visit the mahwah store and you will be pleasantly surprised(as compared to Paramus) with the efficiency and friendliness of the staff. Sergio helped us and he was fabulous. He helped copying contents from 2 phones (one being a Samsung 8) which was not an easy task but he spent all the time that was needed. This was definitely a 5 star store.
- KAKaren AlbertSep 29, 20255.0Today, Marleny the store manager, has given me excellent, professional, proficient, knowledgeable, patient help to solve my problem, questions and requests regarding my Verizon account. After 25 years I was seriously thinking of going to a different provider before she helped me. Now I am happy to remain with Verizon. Thank you. Karen Albert.
- JSJohn SprenkleSep 26, 20255.0The Verizon staff at the Mahwah NJ store are incredibly helpful and knowledgeable, particularly Chernor Lows. He was very efficient and solved my issue. I will continue to shop there. They all should be given a raise given all that they handle with great customer care.
- MGMarissa GraySep 24, 20255.0I just bought an iphone 16 and couldn’t get iMessage to work under my number. I visited this location to see if there was anything they could do. The associate Mateo was very knowledgeable and had my phone working within minutes. I would highly recommend him and his excellent customer service.
- JTJake TsunamiSep 10, 20255.0I went in with a lot of doubts due to reviews But in all honesty I’m now aware that this is a whole new crew and I’m going to be honest it looks like a very one is working together as apposed to other stores that look like it’s a free for all. The 52 dollars for activation is mandatory and I get it it’s a service they provide nothing in this world Is free Ultimately glee and Sergio were the ones who helped me so I’ll speak about them They found ways to reduce my bill while explaining what I would gain and or lose so big ups to them.
Frequently Asked Questions About Verizon
What products and services does Verizon in Mahwah offer?
Verizon in Mahwah offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They provide Verizon network coverage including 5G service for consumers and businesses.
Where is Verizon in Mahwah located?
Verizon is located at 119 Franklin Tpke, Unit 21, Mahwah, NJ 07430, inside the Acme Shopping Center.
What are the store hours for Verizon in Mahwah?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Verizon in Mahwah offer in-store pickup?
Yes, Verizon in Mahwah offers in-store pickup services.
What payment methods are accepted at Verizon in Mahwah?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I schedule an appointment or get quick access to Verizon services in Mahwah?
You can schedule an appointment through https://wirelesszone.com/appointments/ or use the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011.
What are some nearby shopping options around Verizon in Mahwah?
Nearby shopping options include Acme Markets and GNC, both within the same shopping center area, where customers can shop for groceries and supplements before or after their Verizon visit.
Are there dining options near Verizon in Mahwah?
Yes, nearby restaurants such as Bento Sushi, Prime No 7 x Ugly Chicken, East Tokyo, and Ugly Chicken offer a variety of dining options including sushi and Asian cuisine.
What financial services are available near Verizon in Mahwah?
Nearby financial services include M&T Bank and Coinstar ATMs, which customers can use for banking and currency exchange during their visit.
Does Verizon in Mahwah provide services for business accounts?
Yes, Verizon in Mahwah offers services for business accounts including new lines, upgrades, device financing, and Verizon Wireless plans tailored for businesses.