Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Mahwah, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 119 Franklin Tpke.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.7
501 reviews
5 stars
458
4 stars
10
3 stars6
2 stars4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and patient, particularly highlighting the efforts of managers like Marleny and Alex.
Sales Experience
Several reviews noted issues with unexpected charges and upselling during the phone upgrade process, leading to dissatisfaction with the sales tactics.
Store Environment
Customers appreciated the store's cleanliness and organization, contributing to a positive shopping experience.
Technical Support
Staff were frequently commended for their ability to assist with technical issues and phone setups, enhancing customer satisfaction.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding unprofessional behavior from some staff and unresolved issues with billing and trade-ins.
- TGTatyana Gilyutin2 days ago5.0I had a pleasant experience at this store while updating to a new phone. Customer service was outstanding: Marleny and Daniel were friendly, very knowledgeable, and very patient (I am a 78-year-old lady.) Highly recommend this location
- CAChristine AttanasioDec 31, 20251.0Truly useless experience. Staff member heard the technical issue, told us for several minutes about how the plan should be upgraded despite us saying we wouldn’t be doing that today, tried to fix the issue, and refused to call tech support when it didn’t work. Immediately went to Ramsey and they had three other options to try and called tech support without our prompting.
- HHHeheDec 24, 20255.0I went into the store to get a new phone because my phone was practically done Sergio the sales rep there was amazing and showed me step by step about my bill and my new iPhone 17 pro max. He’s a great employee!
- ATAlex TaverasDec 20, 20255.0Sergio is a well informed employee and got me a great deal for my account!
- KDKristina DwyerDec 17, 20255.0Went in there today to get my number back on my phone after getting a replacement . Marleny who’s the SM even with calls to the store and just her she did an amazing job helping me out! Thank you again Marleny if you see this!
Frequently Asked Questions About Verizon
What products and services does Verizon in Mahwah offer?
Verizon in Mahwah offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They provide Verizon network coverage including 5G service for consumers and businesses.
Where is Verizon in Mahwah located?
Verizon is located at 119 Franklin Tpke, Unit 21, Mahwah, NJ 07430, inside the Acme Shopping Center.
What are the store hours for Verizon in Mahwah?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Verizon in Mahwah offer in-store pickup?
Yes, Verizon in Mahwah offers in-store pickup services.
What payment methods are accepted at Verizon in Mahwah?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I schedule an appointment or get quick access to Verizon services in Mahwah?
You can schedule an appointment through https://wirelesszone.com/appointments/ or use the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011.
What are some nearby shopping options around Verizon in Mahwah?
Nearby shopping options include Acme Markets and GNC, both within the same shopping center area, where customers can shop for groceries and supplements before or after their Verizon visit.
Are there dining options near Verizon in Mahwah?
Yes, nearby restaurants such as Bento Sushi, Prime No 7 x Ugly Chicken, East Tokyo, and Ugly Chicken offer a variety of dining options including sushi and Asian cuisine.
What financial services are available near Verizon in Mahwah?
Nearby financial services include M&T Bank and Coinstar ATMs, which customers can use for banking and currency exchange during their visit.
Does Verizon in Mahwah provide services for business accounts?
Yes, Verizon in Mahwah offers services for business accounts including new lines, upgrades, device financing, and Verizon Wireless plans tailored for businesses.