Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed, with some praising helpful staff while others report unprofessional behavior and poor communication.
Product Issues
Several customers experienced issues with defective products and dissatisfaction with repair processes, including delays and inadequate solutions.
Staff Knowledge
While some staff members are noted for their knowledge and helpfulness, others are criticized for lack of training and poor service.
Store Experience
Customers reported long wait times, especially during peak hours, and some expressed frustration with the store layout and appointment system.
NS
Natasha Stevens
3 days ago
5.0
I had a very pleasant experience with purchasing a phone. Josh was efficient, friendly and knowledgeable. I had an extremely poor experience with Verizon directly so it was refreshing to have a positive and simple encounter at apple. This store has wonderful customer service and I will return for future purchases.
JJ
jay james
Dec 30, 2025
1.0
I went to the store this morning because my phone was locked due to voice control. i cannot unlock my iphone because voice control is activated. no offense the person in the apple store who assisted me rebooted my phone& asked what is wrong with phone. i have to reiterate again that i cannot open my iphone because of the voice control is activate and i like to deactivate. she immediately said i have to make an appointment while there are ten apple personnel in the store. then she asked my cellphone number, email, and issues with my iphone. i told her it is irrelevant to take down the information because i have to explain again to the tech person. the information is useless because i cannot retrieve any text messages or open my email.
i believe the person who try to help me was not properly trained or incompetent. Do not go in this store, you are just wasting your time. i was very frustrated of their service.
i was able to google the issue and it was a very simple fix. It took me ten minutes to figure it out in Google.
KR
Karthikeyan Rajaram
Dec 27, 2025
5.0
Apple stores are like well oiled factories. Nothing can go wrong inside an Apple Store, unless you run into a bad customer representative which is very rare too.
We got here for our iPad mini purchase and was assisted by Jeremy. He was very patient and waked us through all the available iPad models and helped us pick ours. The customer service was thorough and the checkout was pretty quick.
EA
Edward alvarado
Dec 27, 2025
5.0
Un lugar pequeño agradable donde se encuentra variedad de tiendas de muy buena calidad a precios accesibles !!!!
EE
Erzsi
Dec 12, 2025
4.0
I’ve been here a couple of times for myself and for friends, and the service is always hit or miss. Sometimes employees will ignore you quite blatantly, while other times it’s some of the best you’ve ever had! 🐈⬛💻
Frequently Asked Questions About Apple Quaker Bridge
What products can I find at Apple Quaker Bridge?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Quaker Bridge.
Where is Apple Quaker Bridge located?
Apple Quaker Bridge is located at 150 Quaker Bridge Mall, Lawrence Township, NJ, 08648, United States.
What are the regular store hours for Apple Quaker Bridge?
Apple Quaker Bridge is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does Apple Quaker Bridge offer technical support services?
Yes, technical support is available at the Genius Bar inside Apple Quaker Bridge.
Can I order products from Apple Quaker Bridge online or via an app?
Yes, you can order products using the Apple Store app available at https://apps.apple.com/us/app/apple-store/id375380948 or online at https://www.apple.com/retail/quakerbridge.
Is Apple Quaker Bridge wheelchair accessible?
Yes, Apple Quaker Bridge has a wheelchair accessible entrance.
Does Apple Quaker Bridge offer in-store pickup or delivery?
Yes, Apple Quaker Bridge offers both in-store pickup and delivery services.
What payment methods are accepted at Apple Quaker Bridge?
Apple Quaker Bridge accepts debit card payments and mobile NFC payments.
What nearby shopping options are available around Apple Quaker Bridge?
Nearby shopping options include Piercing Pagoda for piercings, LensCrafters for eyewear, GameStop for video games, and Coach for fashion accessories.
Where can I eat or grab a quick bite near Apple Quaker Bridge?
You can visit Charleys Cheesesteaks, a nearby fast food restaurant and sandwich shop, located close to Apple Quaker Bridge.
Are there any entertainment or gift shops close to Apple Quaker Bridge?
Yes, Spencer's offers gifts and clothing, and Go! Calendars, Toys & Games is a nearby toy store and retail shop.