Best Buy

Reviews

• PP

  Prem

  Nov 14, 2025
  5.0
  I recently got there to get laptops and other interesting stuffs on Black Friday deal. Customer Service was nice and there are lot of options and visibility on the products.
• JN

  JOE NARCISO

  Nov 12, 2025
  5.0
  My laptop met its retirement goals so I went to Best Buy Jersey City and came looking for a new one. The store was bright, spacious and well stocked. Best of all was the customer service provided by Shelley! She was professional, knowledgeable and patient and very helpful in guiding me towards the right laptop for work purposes. I finally settled on an HP as per her professional recommendation. Also got the GS protection along with some other accessories. If you ever find yourself in Best Buy Jersey City don't hesitate to look for Shelley and she will be happy to assist you.
• DB

  David Brotsky

  Nov 6, 2025
  5.0
  I have been a Best Buy customer for decades, beginning in Texas and continuing through my years in Manhattan at the Fifth Avenue, Lincoln Center, and Bryant Park locations. I recently moved to Hoboken, and the Jersey City store is now the closest to me. I visited to purchase a new TV, two TV mounts, and an Oura Ring. I was dealing with an account update after the move, and the Best Buy app did not complete the transaction, so I went to the store to handle it directly. Yanakо assisted me. He understood the situation immediately and guided the purchase from start to finish. He verified my identification, accessed the account, processed the full transaction, and coordinated the retrieval of every item. His pace was steady, organized, and confident. What stood out was the care he showed while moving the items. He arranged the TV, mounts, and accessories carefully and helped load them into my car with attention to both the equipment and the vehicle. He balanced speed with precision, communicating clearly throughout the process. His presence and focus showed responsibility and maturity in his role. This is the kind of employee who strengthens a store’s reputation. His work reflects competence, consideration, and efficiency. I will continue using this store for future purchases, and I recognize the value of staff like Yanakо who bring professionalism and attentiveness to customer service. He deserves acknowledgment and advancement.
• RM

  Renato Miranda

  Nov 3, 2025
  1.0
  Please do yourself a favor and don’t ever ever purchase a TV from Best Buy, especially if it’s their Insignia brand. After a little over a month of owning a brand new TV the backlight stopped working. I called their warranty department and they told me my only option was to drive to the nearest Best Buy location which isn’t close to where I live. I had to carry the big Tv, put in my car and drive all the way to this Jersey city location. Once I arrived I was informed by their Geek Squad team that they need to send it to another location for repair and it’ll take over a week. And once it’s ready they cannot ship it back to me, I need to drive to the Best Buy location once again to pick it up. It’s very inconvenient and a waste of time not to mention the questionable quality of their products. In addition, I would stay away from their Geek Squad team because I’ve never had a positive experience with them. If you need support for an Apple product for instance, just take it directly to an Apple Store. In the future I will not make the same mistake again. I will pay a little more and stay away from Best Buy and their products! I saw many reviews saying bad things about out their Insignia TVs but I didn’t listen.
• RR

  Rakesh reddy

  Nov 1, 2025
  1.0
  This is honestly the worst Best Buy I’ve ever been to in the whole country. The staff are terrible, they just try to scam you. They keep pushing their credit card, saying you’ll “get 10% bonus” or “save money,” but they never explain the APR or the hidden charges. They’ll distract you with offers and then overcharge you. Totally dishonest people avoid this store completely.

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