Feedback indicates a mix of experiences with staff, with some customers praising their kindness and professionalism, while others report rudeness and unprofessional behavior, particularly at the front desk.
Veterinary Care
Many customers appreciate the quality of veterinary care provided, noting that the doctors and staff are knowledgeable, caring, and attentive to their pets' needs.
Pricing Concerns
Several reviews mention that the pricing is perceived as high, with some customers feeling that unnecessary charges are applied, leading to dissatisfaction.
Customer Experience
While many customers report positive experiences overall, there are recurring complaints about the reception staff's attitude, which negatively impacts the overall customer experience.
Facility Cleanliness
The facility is generally described as clean and welcoming, contributing positively to the overall impression of the veterinary practice.
MP
Madamoiselle Neo Phenix
Nov 15, 2025
5.0
SugaPlum and I had a great experience. They were kind, patient and understanding.
LL
Lo Ly
Oct 30, 2025
1.0
HORRIBLE STAFF TREATMENT WHEN THEY MAKE ERRORS!! The secretary has ZERO professionalism and Mallory is even worse! During the WORSE time I had to put my dog down of 17 yrs, they made the error in putting her information under someone else’s name and wrong DOB due to a having the same phone number. I have tried to tell them it was in error. They were quick to take payment but not quick to APOLOGIZE FOR THE CLERICAL ERROR THEIR STAFF MADE!!! NEVER GOING HERE AGAIN AND REPORTING THE ABUSE FROM THE STAFF!!!! Mallory, YOU ARE A HORRIBLE HUMAN BEING!!! Learn to be accountable and respectable with patients and learn to accept when the staff makes a huge error!!
AM
Anita Muniz
Oct 25, 2025
5.0
The staff and Doctors are amazing, they treat your pet like it's there own, with so much care and love . Will recommend to my friends that have pets.
AR
Arshad Rizvi
Sep 30, 2025
1.0
Not a good hospital for pets. They lie too much straight to your face. They dont listen to you. Make up unnecessary charges. Stay away from….
AR
Aisha Rizvi
Sep 30, 2025
1.0
I went for a follow up visit for my kittens booster shot. I was NEVER informed prior to the appointment that there will be Doctor charges plus vaccine charges. At his first visit, we were actually told that for the booster he didnt need to see the doctor and that the tech can give the vaccine to him. When we went in and were waiting in the room the nurse came in and asked for my initials and explained doctor charges and vaccine charges again. I calmly explained to her what I was told by HER herself last time and she completely denied it. Anyways, we proceeded with the vaccine. At the checkout the reception asked for payment in a hefty amount again explaining this that and the other once again I explained myself and asked for the paper which I signed my initials on. THEY SCRATCHED OFF THE FORM AND WROTE THE AMOUNT WITHOUT MY CONSENT NEXT TO MY INITIALS WHICH IS FRAUD. And began explaining it to me that I SIGNED AND INITIALED THE FORM. BEWARE AND BE CAREFUL FOR THIS ESTABLISHMENT THAT WILL LOOT YOU AND GLADLY LIE TO MAKE A LIVING.
Frequently Asked Questions About VCA Iselin Animal Hospital
What are the regular business hours of VCA Iselin Animal Hospital?
VCA Iselin Animal Hospital is open Monday to Friday from 8:00 AM to 6:00 or 7:30 PM, and on Saturday from 8:00 AM to 1:00 PM. It is closed on Sunday.
Does VCA Iselin Animal Hospital offer preventive care services?
Yes, they offer preventive care services including a Preventive Care Clinic open Monday from 1:00 PM to 5:00 PM.
Which types of pets does VCA Iselin Animal Hospital treat?
They provide care for cats, dogs, rabbits, rodents, small mammals, and other small animals like chipmunks, degus, and jirds.
What veterinary services are available at VCA Iselin Animal Hospital?
Services include parasite control, annual check-ups, boarding, cardiology, dermatology, grooming, microchipping, ophthalmology, pain management, spay & neuter, vaccinations, surgery, diagnostic services, and more.
Is VCA Iselin Animal Hospital accredited by any association?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA Iselin Animal Hospital located?
It is located at 450 Route 27, Iselin, NJ 08830, USA.
What phone numbers can I use to contact VCA Iselin Animal Hospital?
You can call their main phone at +1 732-482-1747 or their local phone at +1 732-283-2110.
Are there other veterinary hospitals near VCA Iselin Animal Hospital?
Yes, Iselin Veterinary Hospital is nearby, providing additional options for veterinary care.
What nearby restaurants could I visit before or after my appointment at VCA Iselin Animal Hospital?
You could try FORK in the ROAD (a burger restaurant), Rotikaa Foods (Indian restaurant and bakery), or Casa Giuseppe (Italian restaurant).
Are there useful services near VCA Iselin Animal Hospital for pet owners or visitors?
Yes, nearby places include Enterprise Car Sales for vehicle needs, Provident Bank for financial services, and Lightbridge Academy of Iselin for childcare.