Best Buy

Reviews

• MF

  Muhammad Fahmy

  4 days ago
  5.0
  Amazing store with variety of items. Assisstants are friendly and cooperative. Very patient with our questions and comparisons, they are very knowledgeable too. The store is really organized in professional way so you can find what you need.
• OF

  Oleg Filatov

  Feb 22, 2026
  1.0
  Хотел купить телефон Motorola. На электронном ценнике написано, что это модель 2025 года. Проверил по серийному номеру- нет, это другая модель, 2024 года. Сообщил об этом менеджеру и показал на их оф. сайте цену и описание этой модели, она обязана стоить на 100$ ниже. Менеджер согласился, что это старая модель, но продать мне ее за честную цену отказался. Жулики, что сказать... Не рекомендую эту сеть магазинов.
• SK

  Stephanie K

  Feb 20, 2026
  1.0
  Needed to return a terrible camera, apparently their return policy is onlyn15vdays instead of the standard 30, I was onlyn2ndats past it and the refused to return it the faulty piece of crap that was completed miss represented on their website, it was also late getting to me. Store manager said I needed to go online and they could refund me which was a lie because online tells me only a store manger has the discretion to refund me at this point and I should try to find a store that's more flexible. I don't have time to run around nj and find a best buy that will return this camera. Absolutely disgrace will never buy from them again.
• PI

  Philip Israel

  Feb 8, 2026
  1.0
  Experienced the some of the worst customer service at the Woodbridge, NJ store ever on 26/2025. A Roku device was advertised on the Best Buy website for $34.99. The in store price was $49.99. The THREE employees I spoke with all told me this was an online price Only and they Could Not match the price at the store. I then needed to download the app (the store does not have good wifi) and wait until they had someone pick the item and bring it to the pick up location. I had the item in my hand. Because I was rushing, I mistakenly ordered the item for delivery. I then had to cancel the item and reorder it for pickup. 30 minutes later I was told the second order did not go through becuase only 1 item could be ordered. At that point an employee spoke with a manager to ask if he could price match the only price. He was told YES, match the price. It took an hour for Best Buy to sell me an item they had in stock, at a price they advertised on their own website. Once I finally had the item, I spoke with the manager. He told he had just started his shift and did not know which manager approved the match or why no one would do it without authorization. He must have known that the manager that just ended her/his shift, authorized the price match and could not explain why the employees would not do it. The employees must have been told not to do either by the mangers or corporate, as they all used just about the exact same phrasing. I eventually received a reluctant apology by the manger who said he would speak with the employees. Ridiculous that it took a full hour for the store to sell me something at which it was advertised. POOR, POOR, POOR CUSTOMER SERVICE.
• JJ

  John Williams Jr

  Jan 25, 2026
  1.0
  I bought a open box Electrolux dryer from this store. I ordered delivery and install. I called about an hour after leaving the store to change from delivery to pick up. First of all, you can't access store directly. You get the call center. I was told that the dryer was already sent to their warehouse. Didn't make sense because it was already in the late evening. I couldn't get back to the store because I live an hour and 15/20 minutes from the store. I was told to call back the following day. I still was unsuccessful with changing the delivery. A few days b4 my scheduled delivery, I called to get an update. That was when I found out that the original delivery date was pushed back. I explained to the agent that according to the website and tracking, it still gave me the original date. She said it was changed. After that the website all of a sudden updated. I also informed her that had I not called, I wouldn't have ever known everything was changed. Fast forward to the delivery day. They delivered my dryer with the top of it crushed and bent back. The delivery guy was rude and I found out from the call center that there are pics taken b4 they leave the warehouse. The pic showed that it was crused b4 they left the warehouse. They loaded it on the truck anyway for delivery. I would have NEVER bought that dryer like that. Open box or not. It looked new when I purchased it at the store. Still as of today, 5 days later, I haven't heard anything from Woodbridge Best Buy! I need and want answers. Totally unacceptable! I would love to upload pics but I can't.

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