Many customers praised the staff for their compassion and empathy during difficult times, especially when dealing with end-of-life situations for their pets.
Professionalism
The majority of reviews highlighted the professionalism and thoroughness of the veterinarians, particularly Dr. Connelly, who was noted for her detailed explanations and attentive care.
Customer Service Issues
Several reviews pointed out issues with customer service, including poor communication and perceived upselling tactics, leading to frustration among some clients.
Cleanliness and Environment
Customers consistently mentioned the cleanliness of the facility and the welcoming atmosphere, contributing to a positive experience.
Mixed Experiences
While many reviews were positive, there were also significant complaints regarding continuity of care and inconsistent experiences with different veterinarians.
MS
Marquis De sade
Jan 5, 2026
2.0
They are funny like you can ask them how much is it and they will be like two thousand and … sth sth sth cents … hahahaha :/ :D
PR
Paige Rodriguez
Dec 21, 2025
5.0
We had to say goodbye to our 17.5-year-old dog, which was one of the hardest things we’ve ever had to do. From the moment we arrived, the entire staff was incredibly compassionate, patient, and kind. They took the time to explain everything clearly and gently, answered all of our questions, and never made us feel rushed.
During such a painful and emotional moment, they treated our dog—and our family—with dignity and respect. Their warmth and empathy truly made an unbearable situation a little less painful. We are deeply grateful for the care, understanding, and support they showed us, and we couldn’t have asked for a more compassionate team during such a heartbreaking time. Thank you!
LV
Lauren Villani
Dec 7, 2025
5.0
I can’t say enough amazing things about this office and about Dr. Connelly. From the moment you walk in, the entire place is spotless, professional, and everyone is so friendly and welcoming. You can tell they truly care about both you and your pet.
Dr. Connelly is honestly one of the best vets I’ve ever met. She’s incredibly knowledgeable and always takes her time during each appointment. She never rushes, explains absolutely everything in detail so I fully understand what’s going on, and gives such helpful guidance. She also doesn’t make you feel overwhelmed and she breaks everything down in such a clear, calm way.
One of the things I appreciate most is how easy she is to reach, even via text. It gives me so much peace of mind knowing I can reach out if I’m worried or unsure about something with my cat, Boots. She always responds, always cares, and always goes above and beyond.
Finding a vet you trust is everything, and Dr. Connelly truly is exceptional. I’m so grateful for her and the whole team. Boots is in the best hands possible.
KK
King
Sep 16, 2025
1.0
Terrible customer service over the phone and cannot answer your question over the phone because they are too busy trying to see how they can milk you for your money
EP
Evan Pomeranz
Aug 20, 2025
2.0
I’ve brought my dog here four times in the past year, and each time it was a different doctor. There’s absolutely no continuity of care — every visit feels like starting over with a new face.
On top of that, the communication style is exhausting. Instead of concise explanations, I get overwhelmed with endless details that dodge the real issue: what’s wrong, what’s needed, and what it will cost. Unless I literally interrupt and force the conversation back on track, there’s no way to get clear, straightforward answers. And they know this, it’s by design.
It feels like a constant battle — either go along politely and leave confused, or push back and feel like you’re “causing a scene.” That should never be the choice for a pet owner just trying to do the right thing.
Yes, they do care for animals, but the way they hide behind endless niceness while upselling and dodging transparency feels manipulative. Pet owners deserve clarity and consistency, not stress and frustration on every single visit.
Frequently Asked Questions About Freehold Animal Hospital
What types of animals does Freehold Animal Hospital care for?
Freehold Animal Hospital cares for a variety of animals including dogs, cats, rabbits, reptiles, birds, ferrets, pocket pets, and exotic pets.
What are the operating hours of Freehold Animal Hospital?
The hospital is open Monday to Thursday from 8:00 AM to 7:00 PM, Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
What veterinary services are offered at Freehold Animal Hospital?
Services include annual pet check-ups, vaccinations, surgery, dentistry, grooming, boarding, preventive care, microchipping, parasite control, cardiology, dermatology, oncology, and more.
Is Freehold Animal Hospital accredited or affiliated with any professional associations?
Yes, it is affiliated with the American Animal Hospital Association (AAHA).
Where is Freehold Animal Hospital located?
It is located at 3700 Route 9 South, Freehold, NJ 07728, United States.
Does Freehold Animal Hospital offer any special promotions for new clients?
Yes, new VCA clients can get a free first exam by using the coupon available on their website.
What should I know about health and safety protocols at Freehold Animal Hospital?
The hospital follows health and safety protocols based on healthcare best practices as well as state and local guidance and regulations.
What nearby stores can I visit when I come to Freehold Animal Hospital?
Nearby stores include Sears, Arhaus for home decor, and Finish Line for shoes, making it convenient to shop around your visit.
Are there fitness centers near Freehold Animal Hospital where I can work out before or after my pet’s appointment?
Yes, nearby gyms include WoW Freehold, Jersey Strong Gym, and Crunch Fitness - Freehold, offering options for your fitness needs.
If I need automotive services near Freehold Animal Hospital, where can I go?
Nearby automotive services include Advance Auto Parts, Action Chevrolet of Freehold, Lester Glenn Chevrolet of Freehold, AutoZone Auto Parts, and Firestone Complete Auto Care.