Verizon

4.5
222 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Franklin Lakes, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 807 Franklin Ave.

Details

  • Curbside pickupNot available

Location

Verizon
807 Franklin Ave, Franklin Lakes, NJ
07417, United States

Hours

Reviews

4.6
217 reviews
5 stars
191
4 stars
2
3 stars
1
2 stars
0
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Omar received consistent praise for his exceptional customer service, being described as helpful, knowledgeable, and accommodating.

Staff Behavior

While many customers appreciated the staff's friendliness, there were several complaints about rudeness from other employees, leading to a mixed perception of staff behavior.

Store Experience

Overall, customers reported positive experiences at the store, often highlighting the personal touch and thorough assistance provided by Omar.

Problem Resolution

Customers noted that Omar was effective in resolving issues and providing solutions, often going above and beyond to ensure satisfaction.

Recommendations

Many reviews included strong recommendations for the store, particularly praising Omar's service and expertise.
  • IR
    Isabel Restivo
    Nov 4, 2025
    1.0
    If you can avoid coming here, please avoid it. The guy in the front has such an attitude! His tone is rude and the way he got annoyed because I was asking him a couple of questions was truly unacceptable. Verizon should really take a look at the teams they are hiring for customer support in the physical stores.
  • MT
    Margaret Toronto
    Oct 21, 2025
    5.0
    Excellent service by omar. I can’t thsnk him enough gor his services
  • LD
    Lucy DenBlaker
    Oct 14, 2025
    5.0
    Omar is the best! Always so helpful, nice, and accommodating! He makes sure to set us up with the right devices and plans everytime!
  • KS
    Kaitlyn Skamas
    Oct 11, 2025
    5.0
    Omar is very kind, patient and helpful. He is extremely informative and really works to give the best deals to his customers! I have been going here for 3 years and have had a first class experience every time! Highly recommend!
  • TM
    tim mulcahy
    Oct 3, 2025
    1.0
    Rude doesn’t even begin to describe the gentleman I spoke with. I went to pick up a router. He said the order was pending and he couldn’t help me. I should call Verizon. Which I did while in the store. Verizon rep asked to speak with him. He wouldn’t get on the phone at first. When he did he refused to give his name or the store number. He was rude to the Verizon rep. He told the rep he didn’t care because the store in independently owned. He refused to give me the router. I had to go to another store. Do yourself a favor and take your business elsewhere. Verizon should do a better job of vetting vendors before they allow them to use the Verizon name. Poor reflection.

Frequently Asked Questions About Verizon

What products and services does Verizon in Franklin Lakes offer?

Verizon provides smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.

Where is Verizon located in Franklin Lakes?

Verizon is located at 807 Franklin Ave, Franklin Lakes, NJ 07417.