Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Franklin Lakes, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 807 Franklin Ave.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.6
217 reviews
5 stars
191
4 stars2
3 stars1
2 stars0
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Omar received consistent praise for his exceptional customer service, being described as helpful, knowledgeable, and accommodating.
Staff Behavior
While many customers appreciated the staff's friendliness, there were several complaints about rudeness from other employees, leading to a mixed perception of staff behavior.
Store Experience
Overall, customers reported positive experiences at the store, often highlighting the personal touch and thorough assistance provided by Omar.
Problem Resolution
Customers noted that Omar was effective in resolving issues and providing solutions, often going above and beyond to ensure satisfaction.
Recommendations
Many reviews included strong recommendations for the store, particularly praising Omar's service and expertise.
- IRIsabel RestivoNov 4, 20251.0If you can avoid coming here, please avoid it. The guy in the front has such an attitude! His tone is rude and the way he got annoyed because I was asking him a couple of questions was truly unacceptable. Verizon should really take a look at the teams they are hiring for customer support in the physical stores.
- MTMargaret TorontoOct 21, 20255.0Excellent service by omar. I can’t thsnk him enough gor his services
- LDLucy DenBlakerOct 14, 20255.0Omar is the best! Always so helpful, nice, and accommodating! He makes sure to set us up with the right devices and plans everytime!
- KSKaitlyn SkamasOct 11, 20255.0Omar is very kind, patient and helpful. He is extremely informative and really works to give the best deals to his customers! I have been going here for 3 years and have had a first class experience every time! Highly recommend!
- TMtim mulcahyOct 3, 20251.0Rude doesn’t even begin to describe the gentleman I spoke with. I went to pick up a router. He said the order was pending and he couldn’t help me. I should call Verizon. Which I did while in the store. Verizon rep asked to speak with him. He wouldn’t get on the phone at first. When he did he refused to give his name or the store number. He was rude to the Verizon rep. He told the rep he didn’t care because the store in independently owned. He refused to give me the router. I had to go to another store. Do yourself a favor and take your business elsewhere. Verizon should do a better job of vetting vendors before they allow them to use the Verizon name. Poor reflection.
Frequently Asked Questions About Verizon
What products and services does Verizon in Franklin Lakes offer?
Verizon provides smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
Where is Verizon located in Franklin Lakes?
Verizon is located at 807 Franklin Ave, Franklin Lakes, NJ 07417.
What are the operating hours of Verizon in Franklin Lakes?
Verizon is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup services for customers.
Can I schedule an appointment with Verizon Franklin Lakes online?
Yes, you can schedule appointments online at https://wirelesszone.com/appointments/.
Which brands are available at Verizon Franklin Lakes?
Verizon offers products from brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, and more.
What types of wireless service plans and protections are offered by Verizon?
Verizon offers plans such as Unlimited Data, Prepaid, Verizon Wireless Plans, Verizon Unlimited, Total Mobile Protection, and Verizon Protect, plus device financing and upgrades.
What popular nearby places can customers visit around Verizon Franklin Lakes?
Nearby popular places include Pour City Roasters (a coffee shop), Nigiri Sushi (a Japanese restaurant), and Bagel Nosh of Franklin Lakes (a bakery and sandwich shop) where customers can enjoy refreshments before or after visiting Verizon.
How can nearby businesses like Re/Max Accomplished Realty and Blo Blow Dry Bar complement a visit to Verizon?
Customers can combine their Verizon visit with appointments at nearby Re/Max Accomplished Realty for real estate needs or Blo Blow Dry Bar for beauty services, making efficient use of their time in Franklin Lakes.
Are there convenient dining options near Verizon in Franklin Lakes?
Yes, Subway (fast food restaurant) and Franklin Lakes Pizza and Restaurant (Italian restaurant) are nearby dining options convenient for a quick meal or snack when visiting Verizon.