Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Franklin Lakes, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 807 Franklin Ave.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.5
221 reviews
5 stars
194
4 stars2
3 stars1
2 stars0
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Omar received numerous accolades for his exceptional customer service, being described as helpful, knowledgeable, and accommodating.
Staff Attitude
Feedback was mixed regarding staff attitude, with several customers praising Omar while others reported rude and unprofessional behavior from other staff members.
Store Experience
Many customers expressed satisfaction with their overall experience at the store, highlighting prompt service and effective problem-solving.
Recommendation
A significant number of reviews highly recommend the store, particularly due to Omar's service, indicating a strong customer loyalty.
- AOAmy OrakDec 27, 20251.0Tried to pick up my phone two times from this store. Both times they were supposed to be open but they weren’t
- NBNivia BabuskaDec 26, 20255.0Excellent job Omar is the best. I am a new customer and I am very happy with the service.
- JVJack VitensonDec 12, 20255.0I love this store as Omar is the man. He always takes care of and my family. Highly Recommend
- MDMegan DoyleDec 1, 20255.0We had a great experience here. We were able to walk in and receive the help we needed purchasing new phones promptly. Staff is very knowledgeable on plans/promotions and devices.
- IRIsabel RestivoNov 4, 20251.0If you can avoid coming here, please avoid it. The guy in the front has such an attitude! His tone is rude and the way he got annoyed because I was asking him a couple of questions was truly unacceptable. Verizon should really take a look at the teams they are hiring for customer support in the physical stores.
Frequently Asked Questions About Verizon
What products and services does Verizon in Franklin Lakes offer?
Verizon provides smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for both consumers and businesses.
Where is Verizon located in Franklin Lakes?
Verizon is located at 807 Franklin Ave, Franklin Lakes, NJ 07417.
What are the operating hours of Verizon in Franklin Lakes?
Verizon is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup services for customers.
Can I schedule an appointment with Verizon Franklin Lakes online?
Yes, you can schedule appointments online at https://wirelesszone.com/appointments/.
Which brands are available at Verizon Franklin Lakes?
Verizon offers products from brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, Nimbus9, and more.
What types of wireless service plans and protections are offered by Verizon?
Verizon offers plans such as Unlimited Data, Prepaid, Verizon Wireless Plans, Verizon Unlimited, Total Mobile Protection, and Verizon Protect, plus device financing and upgrades.
What popular nearby places can customers visit around Verizon Franklin Lakes?
Nearby popular places include Pour City Roasters (a coffee shop), Nigiri Sushi (a Japanese restaurant), and Bagel Nosh of Franklin Lakes (a bakery and sandwich shop) where customers can enjoy refreshments before or after visiting Verizon.
How can nearby businesses like Re/Max Accomplished Realty and Blo Blow Dry Bar complement a visit to Verizon?
Customers can combine their Verizon visit with appointments at nearby Re/Max Accomplished Realty for real estate needs or Blo Blow Dry Bar for beauty services, making efficient use of their time in Franklin Lakes.
Are there convenient dining options near Verizon in Franklin Lakes?
Yes, Subway (fast food restaurant) and Franklin Lakes Pizza and Restaurant (Italian restaurant) are nearby dining options convenient for a quick meal or snack when visiting Verizon.