Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2130 Promenade Boulevard in Fair Lawn, NJ 07410
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
255 reviews
5 stars
189
4 stars
8
3 stars3
2 stars
6
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over inadequate staffing during busy periods.
Product Knowledge
Several customers highlighted the expertise of specific staff members, particularly Kunj and Andrew, who provided thorough assistance and answered questions effectively.
Store Management
Concerns were raised about the management and operational practices of the store, with some customers feeling misled or poorly treated.
- JJJanice6 days ago1.0I want to share my bad experience with Verizon in this store( Fairlawn, 2130 promenade blvd) I was passing by when I saw the offer they was offering iPhone 17, tablet and watch altogether by free, I stepped in to the store and I met Carlos and he told me that the offer was everything free just I have to give him my iPhone for trade in and stay with them for 3 years and I thought that was great because I have been a T-mobile customer for 14 years. The problem started when my first bill arrived for $574.19 and they started to charge extras with not reason, I start to contact Carlos for help because he was my sales person and he didn’t help and told me not to call service department because they are sucks, in another words I lost my Phone and I have a big bill and he was so bad with me because he started to talk bad and I don’t know why company’s have people like him useless and doing nothing to help others. I feel so frustrated because I want to return my device and I lost my iPhone too. Please stay away from this store and specially from Carlos because I think he robbed me my iPhone.
- JKJane KalfusDec 8, 20255.0I recently had an excellent experience at Verizon in Fair Lawn NJ. The store manager, Matt, was extremely helpful and patient in helping me with my purchase of a new I Phone. He made sure my transfer was complete and working, assisted in selection of accessories, and kindly answered all my questions. Highly recommend this store.
- PLPhilip LeeDec 5, 20251.0Super long waiting time. Waited for an hour. No one even said hello and asked me why I came. I would try other stores if you are in hurry.
- LGLuKe GadGetsDec 1, 20251.0These people are the most unworthy of your business, this is not a CORP store, do not go here if you want good or even decent service. they will give you the run around for weeks and think its funny. very sad so sad the way they do business.. Russell Cellular is not worth your business. stay far away from this place.
- DMDiane MclaughlinNov 29, 20255.0Wonderful experience at this Verizon location! Anderson was very knowledgeable & helped me upgrade into a new Samsung device with a brand new free tablet as well! Definitely recommend this verizon store! Awesome work
Frequently Asked Questions About Verizon
What is Russell Cellular and where is it located?
Russell Cellular is a local Verizon Authorized Retailer offering the latest mobile phone technology at 2130 Promenade Boulevard in Fair Lawn, NJ 07410.
What are the store hours for Russell Cellular in Fair Lawn, NJ?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What brands and products does Russell Cellular carry?
They carry brands like Verizon, Samsung, Google, Apple, Motorola, and LG, offering products such as smartphones, tablets, accessories, smartwatches, and prepaid mobile phones.
Does Russell Cellular offer in-store pickup services?
Yes, Russell Cellular offers in-store pickup services for their products.
What payment options are accepted at Russell Cellular Fair Lawn?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is Russell Cellular Fair Lawn wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Does Russell Cellular Fair Lawn provide any home delivery services?
No, the store does not offer home delivery services currently.
What nearby restaurants can I visit before or after shopping at Russell Cellular?
Nearby restaurants include Qdoba (Mexican), Noodles and Company, B.GOOD (burger and health food), Anthony's Coal Fired Pizza & Wings, and Bite Food and Coffee Co for a variety of dining options.
Are there any coffee shops near Russell Cellular Fair Lawn?
Yes, Starbucks is located nearby, perfect for grabbing a coffee or smoothie during your visit.
What other technology retailers are close to Russell Cellular Fair Lawn?
Nearby technology retailers include another Verizon store, Russell Cellular Agent Partner, and Wireless Depot, Verizon Wireless Authorized Retailer.