Verizon

Reviews

• JS

  JUDITH STEMPA

  Oct 20, 2025
  5.0
  Great service! Professional and patient staff! Will not hesitate to come back wonderful work!
• JC

  Joseph Chizmadia

  Oct 8, 2025
  5.0
  Great store Carlos is very helpful and the best would highly recommend!
• MB

  Meghann Bierly

  Sep 22, 2025
  1.0
  Very disappointed in the customer service I have experienced here at the Fair Lawn Verizon (Russel Cellular) store. I don’t typically spend the time on negative reviews but the repetitive approach to customers that has now happened multiple times at this location seems to be more than a bad day or busy day. At their busy location, wait times are common, so I know that going in. Today I went in during the late afternoon with at least 2 staff and I was the only customer at first. I went in to replace the screen protectors for my daughter’s and my phones. We have bought both phones and protectors at this location. We were talked into buying the screen protectors from them when we purchased the phones, sharing their quality was superior (has not been our experience). However, I complied because I do value supporting brick and mortar businesses and thought with the replacement plan with the purchase of their screen protector it was probably worth just buying from them and supporting business. I also value having a place to go with people to talk to in person, when we need help with an issue with the phones or trying to purchase new phones. Unfortunately, the experience today reinforced a seemingly common practice for this store versus a busy day with tired staff. First, they couldn’t find our account under my number, my husband’s number, or my name. I was then questioned if we bought the phones at this location. After I had already shared we had bought both the phones and others at this location and the screen protectors as well. Then the staff member said they were going to be $15 each, I shared under our contract they were to be $10. He said, it changed they are actually $20 and you’re supposed to do not online now, but you can bring them in and we will help you put them on. I said this is the opposite of what I was told when we purchased the phones and protectors. They were $45 with lifetime replacement at $10 and we were told they no longer can help put them on. The two staff members then claimed I was wrong, (dismissing and eye rolling included) and that has never been the case, we always help put them on. When a new customer came in with the same issue and the same questions, my understanding of the issue was validated! This does not seem to align to typical practice of Verizon to not honor the contracts, so it may be more of a Russell Cellular or Employee issue. The whole experience is leaving me to find another Verizon store or just work with someone online as any added value of in person business was not found here!
• DD

  Dwight Dennis

  Sep 21, 2025
  5.0
  Anderson was truly helpful. Got me in and out of the store in 15 minutes! So excited for my new phone.
• DZ

  daniel zuberman

  Sep 20, 2025
  5.0
  John is the man. Was there to pick up a few upgraded phones and the experience was really good. It was very busy there and John was hustling to help everyone. And even after we hit a snag with a phone activation (which was not his fault) it caused him to stay open over an hour after close to make sure I left with everything set up correctly. He also has a very infectious smile and laugh! Thanks again for everything and highly recommend John and this store - Daniel

Frequently Asked Questions About Verizon