Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
2,139 reviews
5 stars
1,213
4 stars
340
3 stars
122
2 stars
63
1 star
401
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and kind, while others are criticized for being rude and dismissive.
Staff Attitude
Several customers reported negative experiences with staff attitudes, describing them as condescending, uninterested, or unprofessional.
Efficiency
Customers noted long wait times and poor management, leading to frustration during visits, especially during busy periods.
Product Issues
Complaints about product quality and service related to repairs and trade-ins, with some customers feeling misled about trade-in values.
Store Management
Concerns about poor management practices, including lack of accountability and ineffective handling of customer issues.
- NBNurit Bass2 days ago5.0Booked a demo session on Apple Vision Pro, for myself, hubby and my next door neighbors. We couldn’t indicate that it was for 4 people online, so I explained it when I arrived (which was late!). The staff was so wonderful, and they set up the demo for all 4 of us simultaneously! Anton, who teaches how to do the presentation gave us the demo. He was so patient with us, and his passion for this new technology was so infectious. We ended up having a life changing experience together as best friends and resolving to purchase 2 Apple Vision Pro headsets. The service and support in this store is incredible. It’s a store that sells technology, but the focus of the employees like Anton is definitely on the humans that will be using and controlling it. We are so grateful to be so well taken care of. We will not shop for apple products ANY OTHER PLACE!
- KKKarent6 days ago1.0Pésimo servicio por no decir el peor, pedí información detallada del iPhone 17Pro+ y asumen que el cliente ya sabe toda la información, nos trataron de manera discriminatoria por querer pagar en cash y no en tarjeta así que mi dinero en otra compañía si vale. 0 recomendado este lugar para mis latinos.
- APAishik PalitNov 11, 20251.0Horrible customer service, had to go 4 times to pick up a phone, they gave me a iPhone 17 that didn’t work. Didn’t give me a full refund on a brand new phone. Representatives don’t care at all. Never go here
- JSjesse s.Nov 10, 20251.0I would put negative but its not an option. Went to this location. I saw a lot of workers that look like they were available. Spoke to one of them and told me to wait. I waited for about another 10 mins and 3 more customers were waiting after me. They took the last 2 customers that came after me before me. Great customer service guys. waited for nothing
- LSLeah SNov 1, 20251.0Waited 45 minutes for what should have been a 20 minute wait because they cancelled my appointment. I didn’t get a text or anyone calling my name, they just cancelled my appointment while I was waiting. Afterwards I asked an agent and they said I was late meanwhile I was waiting in the lobby. Fine, I got my appointment rescheduled and she said it would be “a few minutes”. After an additional 20 minutes I had to leave because I had a reservation at the cheesecake factory. It was busy, yes, but they’re the ones who cancelled my appointment and I was unable to wait for 45 minutes when I was told it would be a 20 minute wait.
Frequently Asked Questions About Apple Menlo Park
What products can I find at Apple Menlo Park?
Apple Menlo Park offers a range of products including iPhone, Mac, Apple Watch, iPad and more.
What are the opening hours for Apple Menlo Park?
Apple Menlo Park is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday.
Is technical support available at Apple Menlo Park?
Yes, you can get technical support at the Genius Bar at Apple Menlo Park.
Does Apple Menlo Park offer in-store shopping and pickup?
Yes, Apple Menlo Park offers in-store shopping and in-store pickup services.
Can I pay with debit cards or mobile NFC payments at Apple Menlo Park?
Yes, Apple Menlo Park accepts debit card payments and mobile NFC payments.
Is the Apple Menlo Park store accessible for individuals with disabilities?
Yes, Apple Menlo Park has a wheelchair accessible entrance.
Does Apple Menlo Park provide free Wi-Fi to customers?
Yes, customers can enjoy free Wi-Fi at Apple Menlo Park.
What are some nearby shopping options I can visit before or after going to Apple Menlo Park?
Nearby shopping includes Banana Republic for clothing, Safa Jewelers for jewelry, and Nordstrom Menlo Park for department store shopping.
Are there any entertainment or family-friendly attractions near Apple Menlo Park?
Yes, the Disney Junior Play Zone and The Slime Factory at Menlo Park Mall are nearby amusement and activity attractions.
Where can I find dining options close to Apple Menlo Park?
You can visit The Cheesecake Factory for American dining or Marketplace Cafe for cafe-style food near Apple Menlo Park.