Apple Menlo Park

Reviews

• OF

  Oleg Filatov

  4 days ago
  1.0
  Если вы хотите потерять полдня - вам сюда. Работники за 3(!) попытки не смогли перенести данные старого огрызка на новый.
• AB

  Ashraf Botros

  Feb 19, 2026
  5.0
  I was visiting the store today for 1st time with apple, staff was very friendly and tried to help me as much as they could, Shane she was very friendly and very professional, she knows what she does and fixed my problems, thank you
• AA

  Ania

  Feb 5, 2026
  5.0
  I couldn’t be more grateful for the employees I worked with during my visit. I truly wish I had gotten all of their names because every single person made me feel heard, understood, and genuinely cared for. They went above and beyond to help me, answered all my questions with patience, and made the entire experience smooth and stress-free. Thank you for having such an incredible team.
• KC

  Kang Chao

  Jan 25, 2026
  1.0
  We had a disappointing experience at the Apple Store in Menlo Park Mall during my son’s recent visit. My son made an appointment ahead of time specifically to replace the battery on his iPhone 14. On the day of the appointment, he checked in and a staff member began gathering his information. However, instead of proceeding with the scheduled battery replacement, she immediately started pushing him to buy a new iPhone. She commented that his current phone was “only worth about $200” and that a $100 battery replacement wasn’t worth it, suggesting he should just buy a new phone instead. My son clearly stated that he was not interested in purchasing a new phone and only wanted the battery replaced. Despite this, the staff member continued to push alternatives, including mentioning carrier upgrade programs. Only after he insisted again did she move forward. She then asked whether the phone had been backed up. My son confirmed that he had completed a full iCloud backup about six hours earlier and that his data was already syncing. Despite this, she insisted on checking and backing it up again, which took additional time. After about 30 minutes or so, she told him that they did not have the iPhone 14 battery in stock. This was extremely frustrating. The appointment was made in advance specifically for a battery replacement, so it’s reasonable to expect the correct battery to be available or at least to be informed immediately upon check-in if it wasn’t. The staff already knew the purpose of the visit, yet this information was only shared after a long delay. Lastly, the aggressive push to buy a new phone felt more like a car dealership sales tactic than the Apple service experience we’ve come to expect. Overall, the experience at this location was not good. I hope this was an issue with a particular staff member and not a reflection of Apple’s service standards as a whole.
• PP

  Pr

  Jan 19, 2026
  2.0
  I first went there in 2008 when it was located on the upper floor & my experience then and last time I visited in 2022 when it was on the lower floor were very bad. Perhaps they don't want certain ethnicities coming there? In 2008 I went to get an iPhone 3G after I moved into that area. I didn't realise the store was about to close on my first time there & so had to return another time. When I returned the salesperson was behaving as if I didn't belong there & refused the sale as they could not port a number from another carrier to it. I was ok with that but they refused to even offer an iPhone otherwise, saying my background/credit check didn't allow them to?! I left the store without purchasing anything! After that I never went back there until 2022 when I went to pick up an Apple Watch. Then again the security at the door were aggressively asking what I wanted before I even entered the store & would not let me in until I showed an email that I got confirming the purchase! Inside the store I was followed around by someone and watched until the pickup was done & I left the store. These experiences so many years apart led me to cancel my Apple Card as the above experiences left such a negative impact on me.