Geek Squad

Reviews

• MP

  Michael Ponce

  Aug 24, 2025
  5.0
  Amazing and experienced workers! Had a issue with my CarPlay Stereo so I brought it in to get looked at. Mike and Alain both went to work and found the issue, then offered a solution and make car was fixed! Amazing people and did not waste my time. Thanks again!
• JM

  John Mavrode

  Nov 27, 2022
  1.0
  Ordered lg gas wash tower with steam dryer, 3 diffrent attempts to deliver and set up , well just can't believe it damaged here I thought 3 times was a charm I'm mistaken,,, poor customer support no clue as to what is really going on and they are all pleasant but have no answers and no one calls back to rectify,, go in to store and they can't give you a straight answer as there is no one to call and you are told as soon as the individual replies to "Emails " really a very frustrating experience, oh you need to prepare to get merchandise and I've done 3times and still no call backs or product...I say it's really not worth time and energy because of left hand really does not what the right hand is doing no accountability from any one just alot of cheap talk and not urgency .... extremely disappointed..
• IC

  Ian Chesnut

  Jan 16, 2022
  1.0
  Best buy and the geek squad service claim to be Samsung certified, however after buying my Samsung phone at best buy, and then using the geek squad service to make an appointment to have this phone's screen fixed, which was selectable in the geek squad appointment wizard, after waiting 5 days, I got turned away at the counter with the claim that they cannot fix Samsung screens.