Best Buy

Reviews

• DI

  Daniel Ianelli

  Jan 31, 2026
  1.0
  Terrible experience. Lied and wasted my time
• KW

  Kelly Winn

  Jan 28, 2026
  1.0
  This was the WORST customer service ever! There were hardly any customers and even less staff to assist. When we spoke up about needing help the manager yelled at us on cross the store saying they were really busy. I wonder how this store stays open when this I how they treat customers. I would NEVER recommend.
• NL

  Nathan Lieber

  Jan 16, 2026
  1.0
  Im very disappointed with my experience at the Best Buy in Eatontown NJ. I bought a Native Union phone charging cable from this location a few weeks ago for nearly $20. From the beginning, the cable barely worked - it constantly pops out of my phone and won't stay connected, making it basically useless. When I went back to the store to try to exchange it or get a refund, I was told they couldn't do anything for me because I was just outside the return window. The customer service associate was polite , but all I kept hearing was, "if you would've come yesterday, we could've helped you." That doesnt change the fact that the product is clearly defective. Now im stuck having to dispute the charge with my bank over a faulty cable that shouldnt have been sold in the first place. For the price they charge and the reputation Best Buy claims to have, this was unacceptable. Lesson learned - I should've just bought it on Amazon and when i mentioned that to the cashier she actually agreed - its a shame she didnt go out of her way to try and find a manager or supervisor to over ride my experience instead she confirmed that she would have also just went on amazon. I won't be shopping Best Buy ever again and P.S. I have spent thousands over the past 15-20 yrs as a loyal customer.
• AA

  Andrew

  Jan 10, 2026
  2.0
  The main registers were not in use so you had to go to the in-store pick up and customer service. Very slow since people were there to do more than checkout. Easier just to order online.
• BH

  B Hammer

  Dec 17, 2025
  1.0
  Horrible service, not customer friendly. My daughter's screen broke on her Apple Pro Air and for some reason they cancelled her membership and could not put it back on. Gave me a run around, charged me for a new membership and after promising me the computer would be covered the guy tells me no. So I bought a new membership that covered NOTHING! Total scam!!! Noe I have to wait 10 days to get back my $200 that took them all of 30 seconds to take out of my account. NEVER AGAIN!!!

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