Feedback indicates a significant inconsistency in customer service, with many customers reporting long wait times and lack of assistance.
Staff Knowledge
While some staff members are praised for their knowledge and helpfulness, others are criticized for being uninformed and unhelpful.
Product Availability
Numerous reviews mention low stock levels and issues with product availability, leading to customer frustration.
Positive Experiences
Several customers highlighted positive interactions with specific staff members, noting their friendliness and professionalism.
Online Order Issues
Customers reported problems with online orders, including incorrect stock information and poor communication regarding order status.
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Roberto Solis
Nov 12, 2025
4.0
This specific Best Buy is great, lots of associates available, friendly, clean. Very nice!
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Tom
Nov 7, 2025
1.0
I went to Best Buy in need of a new laptop/desktop that is compatible with a tablet. I intended on buying both, but needed some help. There was no one in the computer section so I asked for help from the employee at the Geek Squad. He said he'd send someone over. He did. He sent over 2 employees to help 2 other people. Guess whose getting their office setup at costco now.
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NJMike
Oct 17, 2025
5.0
One thing Amazon doesn't do is let wander around and play with technology
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michael murphy
Oct 13, 2025
5.0
Staff was very helpful, knowledgeable and friendly
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Sean O'Halloran
Oct 8, 2025
1.0
Was there to buy a game, asked an attendant and while the game was listed in stock, the attendant tried a couple of things before just giving up on trying to find it. I won't be going back.