Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,415 reviews
5 stars
1,257
4 stars
562
3 stars
240
2 stars
99
1 star
257
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some customers praised friendly and helpful staff, while others faced long wait times and unhelpful service.
Product Availability
Frequent complaints about inaccurate stock information and issues with open box items not meeting expectations.
Store Management
Concerns raised about poor management and understaffing, leading to inefficient service and customer dissatisfaction.
Pricing Issues
Customers noted high prices compared to competitors and dissatisfaction with price matching policies.
Geek Squad Performance
Generally positive feedback for Geek Squad services, with specific praise for knowledgeable and helpful staff.
- MSMichelle Smith1 day ago5.0Always find everything I need and want here
- AOAreke Ogbonna4 days ago5.0Great customer service
- NBNerissa BarnesNov 2, 20251.0I have been coming to this Best Buy for ALL major purchases and USB, cords, remotes, HDMI for 25+ years (vacuum cleaners (5), smart watches, multiple computers/laptops (5), my $3.5k refrigerator, my $800 breville coffee machine, multiple TVs ($4k), 2 TV stands, hair curlers, cell phones etc) and have probably spent over $20k. I came here Friday to exchange my 2nd Galaxy 8 smartwatch which I bought online and had no idea it was a refurbished watch. It was behaving wonky. I spent nearly an hour in the store trying to repurchase the original watch. I had already added the watch and insurance to my cart so the price was known. I also had the serial number for my original watch. There was one open box watch at this location. I assumed it was my original watch which was brand new when I purchased it here, but I needed to be sure. I waited for about 8 minutes for help. No big deal. The SA Tasha assisted me which then took 40+ minutes. As I tried to reset my old watch she rang up the new watch with a return. The amount didn't agree with what I calculated online. When I calmly and pleasantly questioned this - she went bananas, threw up her hands and nastily stated to another SA "I can't! You deal with her!" and walked away. I was so embarrassed actually I was mortified. I have never ever, ever, never been treated so poorly by another human much less a salesperson. I didn't deserve this. She made me feel like a fool. The Salesguy tried to make light of it. Needless to say I'm done with this store and probably Bestbuy. When you are ugly on the inside you shouldn't be allowed to deal with any customers.
- MLMichelle L.Oct 31, 20255.0I received excellent customer service today from Bobbie. They went out of their way to help me and had on a great costume! Bobbie went above and beyond and helped make my trip to Best Buy a great one.
- OCOrrin ConstanceOct 26, 20255.0Excellent service and accommodation
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in East Hanover?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in East Hanover.
What are the operating hours for Best Buy in East Hanover?
Best Buy is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy East Hanover offer pickup services?
Yes, they offer both in-store pickup and curbside pickup services.
Can I get repair services at Best Buy East Hanover?
Yes, Best Buy provides service repair options as well as Geek Squad support for your electronic and computer needs.
What payment methods are accepted at Best Buy East Hanover?
They accept debit cards and pay checks and do not require cash only payments.
Does Best Buy East Hanover have an electronics recycling program?
Yes, the store offers electronics recycling services to help you dispose of old devices responsibly.
Where can I find expert computer and tech repair services near Best Buy East Hanover?
Geek Squad, located nearby, offers expert mobile phone store services, telecommunications support, and IT & computer repair close to Best Buy.
Are there any convenient places to eat near Best Buy East Hanover?
Yes, you can visit Ricci's Restaurant At Castle Ridge for Italian cuisine or stop by Starbucks for coffee near Best Buy.
What nearby stores can I visit for arts and crafts supplies after shopping at Best Buy?
Michaels Stores and Dollar Tree are nearby options where you can find arts and crafts supplies after your visit to Best Buy.
Is there a convenient place to ship packages or pick up deliveries near Best Buy East Hanover?
Yes, there are UPS Access Point locations nearby where you can handle courier and shipping needs.