Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior from employees and managers.
Product Availability
Customers expressed frustration over stock issues, including items being out of stock or misrepresented online.
Store Experience
The store layout and cleanliness received positive remarks, but long wait times and pressure sales tactics were noted as negatives.
Staff Knowledge
While some staff members were praised for their knowledge and assistance, others were criticized for lacking product knowledge and not providing adequate help.
NL
Naughty and Nice Lingerie.com
3 days ago
2.0
First off, the employee I dealt with was absolutely awesome. Thats not my complaint. I bought an open box item that was supposed to be in excellent condition. Shame on me for not opening it and checking it there. I drove 40 mins to this best buy to pick up this item because it was advertised as excellent condition, and so was the price. I took it home and it had a big old dent I the corner, as if it were dropped. Very disappointing. I didn't notice the dent until we were ready to hang it...so I did all the prep work and such. Of course, the only solution would be to return it. So wasted gas, time and money. Disappointing.
IN
ISLAM N
Jan 4, 2026
1.0
Visited this Best Buy for an Apple diagnostics appointment booked through the Apple Support app.
In my experience, the diagnostics and service center here were a complete waste of time.
They ran basic checks, documented the device, but were unable to resolve the issue or provide any real solution. After the visit, I still have to go to an Apple Store anyway, because no issues can actually be resolved here.
If you have a real problem with your Apple device, this location only adds an extra step and unnecessary delay. I would recommend going directly to an Apple Store instead.
SJ
spider jack
Jan 4, 2026
2.0
No need to shop best buy plenty of other avenues to go down surprised they haven’t close all there locations
EV
Esdras Valdez
Jan 2, 2026
1.0
I waited for an hour for assistance. I had already chosen the television I wanted to buy, but nobody would help me. They said there were only three people working and they couldn't assist me. I had to go to another store.
AK
Ashutosh Kulkarni
Dec 22, 2025
1.0
It was most disappointing and discouraging experience! I had to buy a laptop today for someone else otherwise I would have cancelled the whole idea and waited until Costco replenished the stock.. The staff in the shop is so rude, they literally look through you.. Speaking to the customer seems to be below dignity for them ?? After the purchase ultimately, I asked 3 people that I need to check the laptop before I leave, and they told me that “ There’s NO TABLE for customers “ in the few thousand square feet shop, to keep the laptop and start it!! Can you imagine that? It’s name should be changed to ‘Worst Buy’ I guess!!
What are the store hours for Best Buy in East Brunswick, NJ?
Best Buy in East Brunswick is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
What types of products can I find at Best Buy East Brunswick?
You can shop for TVs, computers, appliances, and more at Best Buy East Brunswick.
Does Best Buy East Brunswick offer in-store and curbside pickup?
Best Buy East Brunswick offers in-store pickup but does not currently offer curbside pickup.
Can I get Geek Squad support at Best Buy East Brunswick?
Yes, you can get expert advice and Geek Squad support at Best Buy East Brunswick.
Does this Best Buy location provide service repair for electronics?
Yes, Best Buy East Brunswick has service and repair for electronics.
What payment methods are accepted at Best Buy East Brunswick?
Best Buy East Brunswick accepts debit cards and does not require cash-only payments.
Are there nearby places to eat or grab coffee around Best Buy East Brunswick?
Yes, nearby you can visit Duck Donuts, Starbucks, and Dunkin' for coffee and snacks.
Is there a nearby automotive service near Best Buy East Brunswick?
Yes, Meineke Car Care, an automotive repair and oil change station, is nearby Best Buy East Brunswick.
Where can I find video games near Best Buy East Brunswick?
GameStop, a video game store, is located near Best Buy East Brunswick for your gaming needs.
Are there any healthcare services close to Best Buy East Brunswick?
Yes, nearby healthcare services include Kessler Rehabilitation, Dental Arts Studio, AC Dental, Brunswick Family Dental & Implant Center, and Nissi IV Hydration & Wellness Clinic.