Refused to come out to my house to help me hookup a sound bar that I bought there
SS
SuperNick908
Feb 17, 2026
1.0
GeekSquad wanted me to ship my laptop to Kentucky to assume the worst case scenario to charge me as much as possible. Nothing against the employee that helped me, but a $700 motherboard replacement is overkill for a suspected charger port issue that had a $16 replacement part cost. Similarly, the issue was misdiagnosed in the first place, which went uncaught.
MB
Mary Benckert
Feb 15, 2026
1.0
I was told if I buy the laptop,, all info from my desktop can be transferred right away. I came into best buy and bought the laptop and then told I have to wait 2 days and it will take a few days to transfer info. I was lied to buy sunshine on the phone. I'm furious to take my time and make me come back again and I'll be making 3 trips there now