Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Clark, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
535 reviews
5 stars
451
4 stars
21
3 stars8
2 stars6
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised individual employees for their exceptional service, particularly Kevin, Tariq, and Liz, highlighting their patience, knowledge, and helpfulness.
Negative Experiences
Multiple reviews reported negative experiences, including deceptive sales practices, poor customer service, and unhelpful staff, particularly mentioning the manager Ed.
Knowledgeable Staff
Many customers noted that staff members were knowledgeable about products and services, providing clear explanations and assistance.
Long Wait Times
Several reviews mentioned long wait times at the store, indicating a need for more staff to handle customer volume.
Mixed Reviews on Pricing
Customers expressed concerns about pricing transparency, with some feeling misled about costs and additional fees.
- NCNicole Calvo5 days ago5.0I recently decided I needed to upgrade my phone, which was definitely old and not working properly anymore. I had the pleasure of working with Kevin, who was so patient and helpful. He reviewed my current plan and showed me a detailed breakdown of what plan and phone he recommended I upgrade to. He answered all my questions thoroughly. I did have to go back to pick up my device which had to be ordered and he was very communicative with me about when I could go in, and very accommodating to the time I could make it. I would definitely recommend using this Verizon and especially see Kevin if you can, he really made what’s normally a hassle into a very easy experience!
- BCBella CapelliNov 5, 20255.0louis and the rest of the staff at your westfield location are WONDERFUL! quick and knowledgeable
- TSTheresa ShaughnessyOct 27, 20255.0I went Verizon Victra Store in Clark, NJ in march to create an account for a family plan. Kevin who helped me was walked me the process and i wanted a budget friendly plan with the maximum data usage. we are happy with our cell phone service.. 7 months later i decided i wanted an apple series 11 watch and i contacted Kevin and he was able to help. His customer service skills are exceptional , communicates well and gives me the break down what my plan will be with watch. Kudos!!! Kevin Verizon is lucky to have you.
- CJChristine JoyceOct 25, 20251.0STEER CLEAR. I went here for a simple SIM card issue without authorizing anything else on my plan to be changed or added. After I left all of these add ons and services were added to my plan without my consent. Total scam.
- KKKevin KesslerOct 14, 20251.0My Verizon Fios wifi was down for 6 days. After several frustrating days dealing with “Customer service” with no resolution to the problem, I went to Verizon in the Clark Commons center. I had previously been told I could return some Verizon items to this location, so I visited the store on Monday morning so I went to this store hoping they could help. Unfortunately, the young lady I spoke to quickly told me they couldn’t help, I had to go to the location on St. George’s Ave in Woodbridge since they are an “official “ location. I asked if Verizon still had a location in Avenel, but she quickly said “I TOLD YOU where you need to go”. Since my anger level was already too high, I left the store and drove to Woodbridge. As I composed myself enough to tell the employee Rob that I was sent from Clark, he told me that this location was similar to Clark, not an official Verizon location. However, instead of sending me away, he offered to help and made a call for me. This led to me speaking to a live person at Verizon who was very nice and helpful. Unfortunately, it took 2 more days for Verizon to fix the problem. The workers who worked all day to fix the problem, couldn’t have been nicer. I have been a Verizon customer for 21 years and never expected to deal with the issues I dealt with. Thank you to Rob from Woodbridge and the guys working in the rain, you were great. I will never return to Verizon in Clark Commons due to their attitude.
Frequently Asked Questions About Verizon
What types of wireless devices and accessories does Verizon in Clark, NJ offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, mobile broadband, accessories, and device protection.
What are the store hours for Verizon in Clark, NJ?
The store is open Monday through Friday from 9:00 AM to 9:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM.
Does Verizon Clark offer in-store pickup services?
Yes, Verizon Clark offers in-store pickup services for orders.
What payment options are accepted at Verizon in Clark, NJ?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Which brands are available at the Verizon Authorized Retailer in Clark, NJ?
Available brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What services does the Verizon store in Clark offer?
Services include new lines, upgrades, new devices, accessories, and Fios home internet.
How can I contact the Verizon store in Clark, NJ?
You can call them at +1 732-943-9117 or email Info@victra.com for inquiries.
What nearby places can I visit for dining options around Verizon Clark?
Nearby dining options include Crumbl - Clark, Oh Brian's On the Green, The Pizza Bar, Lanas On The Hill, and Senorita's Mexican Grill, where you can enjoy desserts, American, pizza, and Mexican cuisine before or after visiting Verizon.
Are there any fitness or recreational venues near Verizon in Clark?
Yes, LA Fitness and Leo P. Tabick's Golf Performance Academy are nearby where customers can work out or take sports instruction before or after their Verizon visit.
What other retail shops are located near Verizon in Clark, NJ?
Nearby retail shops include Norman's Hallmark Shop for gifts and cards, Mattress Firm for furniture, and dressbarn for women's clothing and fashion accessories.