Feedback on customer service is mixed; while many customers praised helpful and knowledgeable staff, others reported rude behavior and poor service experiences.
Product Availability
Several customers noted issues with product availability and stock levels, with some items not being in stock despite online listings.
Store Environment
The store is generally described as clean and well-organized, with clear signage, although some customers mentioned understaffing during busy times.
Delivery and Order Issues
There were complaints about delays in online orders and difficulties in reaching customer service for support.
LR
Liora Rubinstein
Feb 19, 2026
1.0
Rude and snappy costumer service
LF
Larry Fuller
Jan 27, 2026
5.0
I'm a artist and making music you better have the right equipment and there I can go and they'll fix me up with whatever I need without me pulling out my hair that way I'm spending time in the studio 🎙️ and not in the store trying to figure it out their staff is very knowledgeable
TP
Trish Parkhurst
Jan 23, 2026
5.0
Very helpful employees, they even loaded the TV in my car for me.
TB
Tanesha Bussey
Jan 17, 2026
5.0
Zakee help me find everything I needed and and even help find a cool gift for my Dad 🤗
KJ
karen J
Jan 4, 2026
5.0
I bought an item at a philadelphia Best Buy that didn't have the color I wanted. However, I called to this Best Buy who had the color and was a $100 dollars cheapers than the Philadelphia Best Buy. The return was easy and simple.