Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,418 reviews
5 stars
833
4 stars
225
3 stars
102
2 stars
34
1 star
224
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude or unhelpful.
Repair Experience
Customers reported both positive and negative experiences with repairs; some appreciated the quick service, while others faced long wait times and unresolved issues.
Staff Knowledge
Staff knowledge varied; some employees were noted for their expertise and helpfulness, while others lacked the necessary information to assist customers.
Store Atmosphere
The store was described as clean and organized, but some customers felt it was unwelcoming due to staff socializing instead of assisting.
Appointment Management
Customers expressed frustration with appointment management, citing long wait times and unclear communication regarding repair timelines.
- TMT M4 days ago1.0I walked into the store to have my battery replaced for an iPhone 12 Pro. Diagnostics were ran with no issues. I left the phone with the store overnight because I was told the repair wouldn't be completed by the night. Upon picking the phone up, I was given a phone with bright vertical lines and told that there was water exposure on the device. This is not a symptom of water exposure, it's symptoms of damaged cables during re-installation. From replacing a battery to damaging a flex cable during installation is one thing; You own up to your mistake, and don't blame it on the age of the device, or water exposure. Tying hands to water exposure for a mistake made by a technician should not be the burden of the customer bringing in the device. It's very simple: bring the device to the same condition it was brought it instead of using water exposure as a blanket statement to skirt from responsibility. I wasn't looking for a new phone, but current times tries to normalize the idea of upgrading a phone every 3-5 years. I don't operate that way for a device that works just fine. From what was supposed to be a pickup of my device in the same condition, turned into me being coddled into looking for a new phone. I ultimately turned away, finding more inexpensive options elsewhere. Wildly disappointing experience at this store, manager's knowledge of the device repair process, and lack of accountability for damage to my phone.
- CCChristine Castro6 days ago5.0I absolutely dread having to update or buy a new phone. I made an appointment at the Genius Bar for 4:40pm. Josh helped me within ten minutes, said I needed a new phone and Patrick helped me get one all by 5:30pm. This was the absolute best service I’ve ever experienced. I cannot stress enough how helpful the entire staff was and how pleased I was upon leaving. Thank you so much!
- JMJohn MasonNov 5, 20254.0Went there to have my iphone 13’s charging port repaired due to it not charging. After initial confusion about my scheduled appointment with the first guy, Noah just came over and totally took care of everything. Outstanding and knowledgable support by Noah. Thx Noah 👍.
- ARAlejandra RosalesNov 1, 20251.0Sure — here’s your review in English, written naturally and referring to a male employee: ⸻ Review for Apple Store: The store is well known for its excellent reputation and high-quality products, but unfortunately the customer service did not meet that standard. I came with a friend who wanted to buy a phone, and one of the male employees acted in a really disappointing way. He completely ignored us, showing no courtesy at all, and after we asked for help, he simply walked away and started wandering around the store with no intention of assisting us. I don’t want to generalize, because I know not everyone behaves like that, but this experience was very unpleasant and disappointing. ⸻
- CSCOLLEEN SHARKEYOct 24, 20255.0although they couldn't solve the problem - they were very nice and explained the situation and gave me the Apple support number. My phone was locked and all my passwords were in my notes in the locked phone. lesson learned - don't do that. keep them in a password book as backup.
Frequently Asked Questions About Apple Cherry Hill
What products and services does Apple Cherry Hill offer?
Apple Cherry Hill offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. They also provide technical support at the Genius Bar and assistance from Specialists.
Where is Apple Cherry Hill located?
Apple Cherry Hill is located at 2000 Route 38, Cherry Hill, NJ 08002, United States.
What are the regular operating hours of Apple Cherry Hill?
Apple Cherry Hill is open Monday to Saturday from 10:00 to 21:00 and on Sunday from 11:00 to 18:00.
Does Apple Cherry Hill offer any special hours during holidays?
Yes, Apple Cherry Hill has special holiday hours on select dates, for example on November 28, 2025, it opens from 08:00 to 21:00, and on December 12-13, 2025, hours extend up to 22:00.
How can I contact Apple Cherry Hill for inquiries or support?
You can reach Apple Cherry Hill by phone at +1 856-792-9480 or via email at cherryhill@apple.com.
What payment methods are accepted at Apple Cherry Hill?
Apple Cherry Hill accepts debit cards and mobile NFC payments among other methods.
Does Apple Cherry Hill support in-store shopping and technical repair services?
Yes, Apple Cherry Hill offers in-store shopping and computer repair services, including support at the Genius Bar.
Is Apple Cherry Hill accessible for customers with disabilities?
Yes, Apple Cherry Hill has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby places can I visit before or after shopping at Apple Cherry Hill?
Nearby, you can visit Dunkin' for coffee and donuts, enjoy Italian cuisine at Maggiano's Little Italy, or shop at clothing stores like Zara and Armani Exchange.
Are there nearby transit options to help get to Apple Cherry Hill?
Yes, the Bolt Bus station is nearby, providing convenient bus transit options for customers heading to Apple Cherry Hill.
Can customers combine their visit to Apple Cherry Hill with shopping at other local stores?
Absolutely, customers can also explore nearby stores such as MAC Cosmetics for beauty products, The Children's Place for kids' clothes, and Fred Meyer Jewelers for accessories.