Verizon

3.5
492 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Butler for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1538 State Rt 23, Butler, NJ
07405, United States

Hours

Reviews

3.5
375 reviews
5 stars
171
4 stars
53
3 stars
35
2 stars
21
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being rude or unhelpful.

Long Wait Times

Many customers reported long wait times to receive assistance, with some stating they waited over an hour.

Sales Practices

Several reviews mentioned aggressive upselling tactics and misleading information regarding promotions and pricing.

Staff Knowledge

Inconsistent staff knowledge; some employees were noted for their expertise, while others were described as uninformed or dismissive.

Overall Experience

Overall, experiences varied widely, with some customers expressing satisfaction while others vowed never to return.
  • CL
    Cynthia Lewis
    4 days ago
    5.0
    This is my go too for when I need cell phone help. It's a corporate store. You're better off coming to a corporate store. I've had bad luck with verizon satellite stores. AND I MEAN, BAD EXPERIENCES WITH SATELLITE STORES.
  • PR
    Pamela Robinson
    Dec 26, 2025
    1.0
    I have never had such poor customer service. I walked into the store to upgrade my phone. They accidentally did the order for shipping. We immediately called to stop the shipping of the order however, online support was not able to assist me in cancelling the order. They were shipping me the phone to be received via Fed-Ex three days later. Three days comes and FedEx stated they tried to deliver the phone but with NO tag left - received a text stating that they would deliver the next business day. Today is the day it is to be delivered again...only to find out the phone is being returned to the warehouse. Now we have WAIT for the phone to get back to the warehouse before getting a new phone. After 27 years of service with this company, I am just about done...thanks for nothing Verizon Wireless
  • MS
    Mark Steindler
    Dec 4, 2025
    1.0
    went there today and I was ignored and they were not busy at all.
  • JR
    Josh Reader
    Dec 3, 2025
    5.0
    Went in for my daughter’s iPad and ended up with a phone for my son and home internet thanks for your help Dan. Bye bye Verizon Recommend Dan !!!! Very good at his job
  • CR
    Christina Reader
    Dec 3, 2025
    5.0
    Thank you to Dan for explaining everything to us and helping us big time. When it comes to phones and technology it’s a hard time understanding. It’s nice to have help! Thanks again!

Frequently Asked Questions About Verizon

What are the Verizon store hours in Butler, NJ?

The Verizon store in Butler is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

What products and brands does the Verizon store in Butler offer?

The store offers 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands, as well as products like FIOS, business cell phones, tablets, laptops, and mobile hotspots.