Best Buy

Reviews

• YP

  yash T. panchal

  1 day ago
  1.0
  Third class services. Choose to buy from Costco and recommend everyone to go Costco best service ever. We booked TV on Christmas time. But at 31st they informed TV was out of stock. We re-booked another TV instead and choose to pick up at location. At the time of pick up.. staff didn’t know about about our order. Also, they are not even trying to track our order. And we seat almost 1 hr to get pick up. But nobody help and after they again said… they are out of stock. We booked TV in Christmas times because , we got deals. 31st they called to have outof stock so, we can’t even get deals any other store. And we have to buy TV from their store only. We booked another TV to get in same deal but again they did same thing. Online we tracking our order, it shows ready to pick up. But when we reached out to location they don’t even recognize out order after showing bills. Very disappointed & Angry at same time.
• RL

  R L

  6 days ago
  1.0
  Went today to purchase pokemon cards as they had them in stock. The cashier mention it’s one per item except for the sleeves. As I entered, I saw two guys and one girl leaving with 5-6 of the same item when at most each of them should’ve had 1 of each. When I asked the cashier about it, she mentioned the 1 per item and 4 per sleeve, but the group of 3 looped and she allowed it. So if the there’s a limit and you’re allowing people to loop, what’s the point of the limit. Yet she enforced the limit for everyone after the 3 people. I don’t care about looping, but the fact that the 3 people walked out with multiple of that same item when there was myself and two others who weren’t able to get it due to this, and we would have if the limit is enforced. Never coming back here again.
• BS

  Becky S

  Jan 1, 2026
  5.0
  Akim with the Geek Squad successfully assisted me today to resolve a computer issue after extremely frustrating, wasted time spent using the remote Geek Squad (I do NOT recommend using the 800 number for tech support). Thank you Akim!
• SJ

  S. Daniel Jang

  Dec 31, 2025
  1.0
  I ordered two open-box items online and picked them up on the morning of December 28th. Both were supposed to be open-box items. One product came in its original packaging/box with the protective plastic wrap intact. For the other product, I was asked to wait, and the staff brought it out. When I asked about the box, the protective wrap, and the manual, they simply said it was an open-box item. However, upon checking the product, the manual was actually inside. When I asked why they hadn't checked the product properly, they said they were too busy. When I asked if they could provide protective plastic wrap, they just kept repeating that it was an open-box item (both the female employee and the manager). I felt uncomfortable. While I was inspecting the product, they found a note that said, "This product needs protective plastic wrap," and showed it to them. About 10 minutes later, the manager brought the protective wrap. He seemed very annoyed while putting the protective wrap and tape on the product, and he didn't say anything like "goodbye" or "sorry for the inconvenience," nor did he make eye contact. He was the manager. I believe they should ensure everything is properly prepared from selling the product to handing it directly to the customer. However, he and the other staff members failed to check many things. Updated after Best Buy Replied: The problem isn't with the open-box item itself. I'm disappointed with the staff and the manager. They tried to handle the situation without doing any proper checks. I had to find the manual and warranty information myself, and I even had to point out the packaging slip and request it before they would pack the item. They didn't say anything or make eye contact with me until I left. What kind of manager treats a customer like that?
• SG

  Sachin Garg

  Dec 29, 2025
  1.0
  I ordered a Samsung refrigerator from Samsung. Best Buy gave a date 19 th dec 7 AM to 7 Pm. for delivery. No one shows up up to 4 pm. I called Best Buy they said wait up to 7Pm. Guess what no one show up. No call from them. I wasted one day from work. I called them next day. They gave other date 29 December 7 AM to 7 Pm. The guys showed up at 4 pm. They said oh your existing refrigerator has water. We do not do that. We said we paid for water kit. And existing unit is connected to water. I will shut off the shutoff valve. They said we can not wait so much and left. Very rude guys. I called again they gave me other date now. Most probably I will cancel order and go to home depot. Their delivery is far better than Best Buy. Never again.

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