Best Buy

Reviews

• VR

  Vraj Routu

  2 days ago
  1.0
  I visited the Best Buy in Bridgewater on 11/21/2025 (19:08) Receipt #6578280 to buy an iPad Air M3, and the experience was extremely misleading. The sales associate assisting me tried to push me into opening what he called an “account” for a 10% discount/cash back. He never clearly disclosed that it was actually a Best Buy Citi credit card application until I saw “Best Buy Citi Rewards” on the screen myself. When I asked if this was a credit card, he still tried to downplay it as “just an account” and then asked for my ID to proceed. This is not transparent, not ethical, and borders on deceptive sales behavior. For clarity: pushing a customer to apply for a credit card without clear disclosure isn’t criminal, but it can absolutely fall under New Jersey’s Consumer Fraud Act, which prohibits misleading or deceptive business practices. Best Buy employees should NOT be hiding the fact that they’re initiating a credit card application. I genuinely don’t understand how store management is allowing associates to use these tactics. This is not acceptable customer service. I expect a response from store leadership within 3 days; otherwise, I will escalate this to Best Buy’s executive team with full details and proof of purchase so this issue is properly addressed. Other customers, please be aware of this before shopping here.
• SP

  svetlana panarella

  2 days ago
  5.0
  Great experience every time I shop in the Best Buy stores. High quality merchandise and service. Thank you!
• PG

  Paola Gavino

  Nov 16, 2025
  2.0
  I really like this location, but! They seemed to change geek squad team and whoever helped me the day I went, was not nice at all, super unhelpful, and I actually ended up buying a product that was absolutely not worth it. Nothing compared to what I had before, I will have to get there again..... and make a return. I hope they don't end up closing this location due to customer service.
• AC

  Andrew C

  Nov 15, 2025
  5.0
  Had a wonderful experiance today with the closing manager named James. He is super easy going and showed me diffrent types of products that I had questions about. He also informed me of the loyalty program and introduced me to the credit card that had great financing options. His great customer service shows his experiqnce level in knowing the products of the store operations. Best buy maybe more expensive depending on whatnyou are looking for but the excellent customer service makes up for it as it provided me comfort knowing what I am buying is the right choice! Will definitely come back again!
• TW

  Travis Wyckoff

  Nov 9, 2025
  1.0
  Came into Best Buy to buy a monitor and PlayStation for my girlfriend. First sales guy at the door was very nice and led us in the right direction. Then later was going to have another worker bring us a cart so we didn’t have to carry anything to the register. While waiting another salesman (im assuming) comes up to ask about what we’re looking for. We tell him and he proceeds to give us information about what we are buying. Everything we were looking at was “garbage” in his eyes and he preferred options 2x what we were looking for. He then asks what I use for gaming and tells me everything is once again garbage and terrible. I truly hope he realizes that everything was purchased through THIS Best Buy. Puts a real mockery on your store. How can you even let his guy on your floor? I was really excited about coming to make another big purchase here only to leave disappointed, and in hopes to find a new place to find my gaming needs.

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