Best Buy

Reviews

• RL

  Rob L

  2 days ago
  1.0
  UPDATE (at bottom): I am a total member at Best Buy. I had a simple question about the availability of a part for a repair. The only answer I could get on the app the website or from the centralized call center was to go to the store. I do not want to drive to the store unless I know they have the part. Because this is for an item that would need to be repaired while I wait. No matter what I did, even calling the local number, I could not in any way break through to reach someone in the location to ask my question. They 100% block phone contact with local stores. I understand they are trying to prevent their employees and geek squad employees from having to converse with customers on the phone. But there are always reasons why a customer needs to reach someone in the store before they take a drive. And they need to address this. Huge disappointment from a company that I have grown to have great respect for from my other experiences over the last few years. I have no doubt that a Best Buy representative could provide the company’s rationale. Further evidence of the overall decline of customer service in the US. We have become a self-serve nation. Prices go up, and we now service our own accounts, products, and services. UPDATE: Regarding Best Buy's response to this review, I cannot reach out to you on Facebook, Instagram, or any other social media app because I do not belong to any. But thank you for providing further evidence of the absolute blockade you have erected around human interaction.
• PC

  Peter Chap

  Jan 4, 2026
  1.0
  I purchase an expensive laptop a few months back with the Total BestBuy Geek squad for $179.00, well that was a total waste of my money. I had a level 2 expert to help me remove a few (Outlook emails) and specifically told the NOT to remove any saved password from Password Manager and iCloud, guess what the so called experts deleted all my passwords permanently the left me in the dust. No call back or fix. I spent 12 hours trying to retrieve ALL my passwords BestBuy Geek squad screwed up. BEWARE....DO NOT BUY From this location. Don't bother talking to the Manager Jessica, she is uncaring, rude, lies and brushes you off with a issue they screwed up. If you want to lose money and your Laptop then go to the Brick store. No one in the store smiles, they have a attitude that they are smarter than you and smirks at you to let you know to leave the store.
• DB

  damien barrett

  Jan 2, 2026
  1.0
  Horrible store will waste your time. The guy in cell phones. Rob had no clue what he was doing. I was approved and then he missed the steps by not asking if I wanted the next up program instead of asking he messed up the whole process so I wasted four hours of my time.DO NOT GO HERE FOR ANY CELL PHONE NEEDS. Such a shame train your staff better.
• VC

  Vincent Capriotti

  Dec 29, 2025
  1.0
  I had an awful experience at this Best Buy location. The moment I asked a basic question, the employees looked at me like I was bothering them and clearly didn’t want to help. No one smiled, no one tried to explain anything, and I felt completely ignored standing right in front of them. For a store that sells expensive electronics, the customer service is unprofessional and rude. I won’t be coming back to this store and would rather shop somewhere that actually respects its customers.
• KJ

  Ken Christensen Jr.

  Dec 16, 2025
  1.0
  My customer service representative has been excellent—always professional, responsive, and knowledgeable. Unfortunately, my recent delivery and installation experience with Best Buy in Brick, NJ was extremely disappointing. I purchased a 100-inch TV and scheduled delivery and installation at a residence with multiple steps. Upon arrival, the delivery/installation technician, was rude and unprofessional toward my wife. His tone was dismissive from the start, and the situation escalated unnecessarily with words exchanged on the phone when I asked my wife to put me on the phone with him. Rather than attempting to resolve the issue professionally, the technician cancelled our order on the spot and placed a note on our account stating that Best Buy should not deliver to us in the future. This was done without a reasonable attempt to complete the delivery or offer an alternative solution. I am a long-time business owner for over 25 years, long term Best Buy customer and this type of behavior is deeply concerning. Delivery teams represent Best Buy inside customers’ homes, and this interaction did not reflect the standards one would expect from a company of Best Buy’s reputation. The interaction was captured on video. The delivery team’s statements and tone gave the impression of a “not my job” mentality including saying “we’re not delivery people” including complaints about the number of steps and a turn in the mid section of the steps despite being scheduled for delivery and installation. There were three people there to carry in and install 1 tv! Me and my wife carried the tv to where it belonged ourselves! She’s 5 foot tall, 110lbs. Meanwhile, the delivery and installation was supposed included in the price. Not only did I have to deliver the 100 inch tv to my other home myself, take off the day of work, and hire a professional team to install it which costed me more than the television and I didn’t mind paying it due to their professionalism. This experience was unprofessional, unnecessary, and disappointing. I hope Best Buy addresses this internally to prevent similar situations in the future because considering the situation I’m sure this isn’t this particular employees first “bad day” where he gave a customer an attitude & refused to do his job.

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