Feedback indicates a significant inconsistency in customer service, with some employees being helpful and friendly, while others displayed unprofessional attitudes and a lack of assistance.
Product Availability
Customers reported issues with product availability and fulfillment, including incorrect items being sent and difficulties in obtaining items ordered online.
Geek Squad Experience
Experiences with Geek Squad varied widely, with some customers praising individual technicians while others reported poor service and mishandling of repairs.
Store Environment
The store environment received mixed reviews, with some customers noting cleanliness and helpful staff, while others experienced long wait times and unhelpful employees.
DD
Dave
5 days ago
2.0
Noone knows chit about what they are selling. Friendly staff though
JH
Justin Hansen
Feb 15, 2026
5.0
Electronics staff was super knowledgeable and helpful, even though the store was busy one of the associates spent over 30 minutes, explaining features and specs, discussing and finally helping to select a laptop that fit my needs
AA
AJ
Feb 12, 2026
1.0
Nobody was at the cash registers. Kinda weird but yeah said have a good night and no response.
TM
Thomas Maffucci
Feb 11, 2026
1.0
If you can help it choose another company to purchase computers from. Purchased one from there with no operating system at all. Went back to store to fix and let's just say you can see the lack of any understanding from the employees. It's sad, big sign stating the pay minimum wage and are hiring....just sad and it shows /reflects in service. I had to go somewhere else to get fixed.
MM
MJ
Feb 3, 2026
4.0
When I was young in the tech boom era, BestBuy had a large whute desk visible so good, customer service agents there versed and ready for anything.. and it's different now as I understand it a front entrance greeter is there to greet only, honestly it defeats the purpose if you're not actually talking to a tech, plus I hate to be the center of attention. I know ur just trying, but this is not the way to do it. /s/ Michael