Customer experiences with staff are mixed; while some report helpful and knowledgeable employees, others mention difficulty finding assistance and slow service.
Customer Service
Several reviews highlight exceptional customer service from specific employees, but many customers express frustration with poor communication and lack of accountability from management.
Product Availability
Customers frequently report issues with product availability, including discrepancies between online listings and in-store stock.
Store Condition
The store's cleanliness and organization receive mixed reviews, with some customers noting a disheveled appearance and cluttered aisles.
Geek Squad Experience
Experiences with Geek Squad services vary widely, with some praising their technical assistance while others report long wait times and unresolved issues.
MB
Matt Brooks
Nov 10, 2025
5.0
They didnt have exactly what I was looking for but the staff were very helpful in finding it at another store along my way. Very much appreciate that
JP
Justin Plamondon
Oct 20, 2025
5.0
The parking lot was amazing and the people inside were also amazing and helpful
KW
kevin witt
Oct 19, 2025
3.0
Really not a good Best Buy they have like literally 4 good employees the rest are basically lazy kids that hangout while they “work” and like I said before there’s only 4 people that work here that can locate items in the store and outback I got told they didn’t have an item that was marked online as in stock and now that I’m home it says tommorow so these kids just didn’t want to do their job I’ll buy it online somewhere else
MR
mike reynolds
Sep 29, 2025
4.0
Good selection of electronics. Not much staff on hand. Spent 30 minutes trying to find someone to answer a few questions that wasn't helping someone and eventually left without purchasing anything.