I’ve been trying to get an order I placed back on march 13 for almost a month. When I ordered it was in stock and expected in two days for delivery. Day of expected delivery I get a message item delayed.
Day of new delivery , another message another delay, so I call custom service. Long story short, I’ve called customer service 6 times … i can’t get a straight answer on status etc. At one point they told me it was in stock at a store about an hour from me. I asked them if they called the store to verify and they said they couldn’t call a store. You can’t call a store direct …I told them I’m not going to drive two hours round trip without knowing for certain it’s there, no matter what number I call I get some central call center. I was assured it would be here today … guess what? Delayed again. I’ve cancelled my order and will never deal with this store again. Worst customer service ever… buy somewhere else even if you pay a little more the headaches and frustration aren’t worth the piddly savings
I see the automated response below from Best Buy. They can’t even be bothered to call direct and try to remedy. I literally gave these people so many chances to do the right thing and to send the product aside from getting wrong information that would’ve wasted over two hours of my time I was never able to actually connect with a store or a manager my last call I asked to file a complaint. I got directed again to the call center and again was given wrong information.
AM
Ariana Moradi
Apr 3, 2026
5.0
They helped me to find a solution with my SIM card and data :) super nice and friendly people
LH
Larry Holdsworth
Mar 22, 2026
2.0
I was taken it back at first by how dirty the place has become I also was less than impressed with the attentiveness of the associates. They were standing around in groups not doing anything other than chit-chatting we had to get one of them to come over to give us some assistance and then that associate wasn't entirely well-versed
PP
palarjones
Mar 12, 2026
1.0
Lousy service. Nobody wants to service customers. They hide when you need help.
Horrible! Don’t go there.
JJ
Jesse
Feb 24, 2026
5.0
The people here are incredibly helpful; I've never experienced any problems whatsoever.
What types of products can I find at Best Buy in West Lebanon, NH?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy West Lebanon.
What are the store hours for Best Buy at 274 Plainfield Rd?
The store is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy West Lebanon offer same-day in-store pickup?
Yes, Best Buy provides same-day in-store pickup services for online orders.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad support is available, providing expert electronics and computer repair services.
Does Best Buy West Lebanon offer curbside pickup?
No, curbside pickup is currently not offered at this Best Buy location.
Can I recycle electronics at Best Buy in West Lebanon?
Yes, Best Buy accepts electronics for recycling at this location.
What nearby dining options are available near Best Buy West Lebanon?
Nearby dining options include Friendly's, Applebee's Grill + Bar, Panera Bread, Denny's, Wendy's, Starbucks, and Weathervane Seafood Restaurant.
Are there any mobile phone stores close to Best Buy West Lebanon?
Yes, nearby mobile phone stores include AT&T Store, Amcomm Wireless - Verizon Wireless Authorized Retailer, Verizon Authorized Retailer – Victra, Verizon Authorized Retailer - BeMobile, U.S. Cellular, and Verizon Wireless.
What nearby services could I visit along with Best Buy at 274 Plainfield Rd?
Nearby services include FedEx Office Print & Ship Center for shipping needs, BJ's Wholesale Club for grocery shopping, and AAA for insurance services.
Does Best Buy West Lebanon offer electronics repair services?
Yes, the store offers electronics and computer repair services, including those provided by Geek Squad.
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