Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Rochester for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
302 reviews
5 stars
167
4 stars
50
3 stars
22
2 stars
11
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rudeness and unprofessionalism.
Staff Knowledge
Some customers highlighted knowledgeable staff who provided effective solutions, while others experienced incompetence.
Store Experience
Customers noted long wait times and inadequate staffing, leading to frustration during visits.
Product Issues
Several reviews mentioned problems with phone activations and data transfers, causing dissatisfaction.
Pricing Concerns
Customers expressed concerns over high prices and unexpected charges, leading to negative perceptions of value.
- MBMatt Burdzy1 day ago1.0Stopped in today for two reasons: First, I needed what is called a “Transfer Pin” which I was having trouble with on the app; because I am finally leaving Verizon after being a customer for 15 years. Second, my phone SIM card stopped working entirely yesterday rendering my phone useless unless connected to WiFi. Upon walking into the store and explaining the transfer pin thing to the associate who greeted me, she immediately became dismissive saying “ya you need to call customer service,” and turning away. So before I got the chance to ask about my SIM card issue, she was done with me. (I also couldn’t call customer service due to the SIM card issue.) Thankfully, right across the street is an AT&T store! The friendly associate there helped me sign up for my plan, and used my Verizon app to reset my SIM card which brought my phone back to life. She helped me access the transfer pin I needed to complete the process! They offer far better and cheaper plans, which is a bonus because my Verizon service has gotten noticeably worse over the years. I’ve been a lifelong NH resident, all my friends with AT&T have way better service everywhere. Thank you to the associate at this store for reaffirming my decision to leave Verizon! Your in person service mirrors your diminishing cell service! Thank you more to the AT&T store across the street for all your professional help!
- GBGino BernierAug 15, 20255.0So helpfull. So freindly and knowledgeable. I got waited on immediately after walking into the store, I got the service I needed and was out in minutes.
- CFCharles FossJul 2, 20251.0I was told you would call me direct close to 2pm. Still no call
- BLbrie lamarcheJun 7, 20255.0This is my go to store now! I went to a different location and struggled with basic nice costumer service. I walked into this location and they helped right away! Everyone is super nice and very helpful. 10/10 recommend this location in Rochester.
Frequently Asked Questions About Verizon
What are the Verizon Rochester store's hours of operation?
The Verizon store in Rochester is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
Which brands and products are available at Verizon Rochester?
Verizon Rochester offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, along with business cell phones, mobile hotspots, tablets, and laptops.
What delivery and pickup options does Verizon Rochester provide?
They offer in-store pickup, free 2-day shipping, express locker pickup, and same-day delivery options available in select areas.
How can I schedule an appointment at the Verizon Rochester store?
You can schedule an in-store appointment by visiting their website or using the My Verizon app.
What payment methods are accepted at Verizon Rochester?
Verizon Rochester accepts payment by check, debit card, and mobile NFC payments, and does not require cash only.
Is Verizon Rochester accessible for wheelchair users?
Yes, Verizon Rochester has a wheelchair accessible entrance and parking available.
What are some nearby stores customers can visit when coming to Verizon Rochester?
Nearby stores include Walmart Rochester - Farmington Rd, Shoe Dept., and Old Navy Outlet, making it convenient to combine shopping trips.
Are there food options close to the Verizon Rochester store?
Yes, customers can enjoy nearby eateries such as McDonald's, Dunkin', Jersey Mike's Subs, and Eastern Paradise Asian Cuisine before or after their visit.
What automotive services are available near Verizon Rochester?
Nearby automotive options include Black Dog Car Wash, Clear Water Car Wash, Meineke Car Care Center, and Walmart Auto Care Centers for car wash and repair needs.
How can nearby transit or services help me access Verizon Rochester?
Nearby places like Coinstar Kiosk for money services, Service Credit Union for financial needs, and the convenient location on Farmington Rd support easy access and errands when visiting Verizon.