Verizon

Reviews

• JL

  Jeff Lee

  Dec 30, 2025
  5.0
  I had a very positive experience at this Verizon store. I needed to help my mom upgrade her iPhone. Annabelle Gregory was SUPER helpful with navigating what was needed while also identifying potential savings along the way. She answered all of our questions and she even helped clean out my iPhone's charging connection that had dust in it. Now I can charge my iPhone without having to use the wireless charger! I honestly wasn't sure what to expect when going to this Verizon store, but Annabelle truly made this experience a very good one both for me and for my mom )who doesn't know much about technology or iPhones!).
• RD

  Robin Dalton

  Dec 23, 2025
  1.0
  Went to this store to replace a damaged phone. Researched on line but no deal like that was available in store. VERY Frustrating to be sure. Anthony was an unimpressive, slick, fast talking seller and though we did upgrade and purchase a phone we felt roughed over! He actually said he “LOVES it” when people get upset! HE IS THE MANAGER! Next, I paid $30 to have my phone transferred and Bea told us to take 1 to 1 1/2 hour for the transfer to complete. We returned to the store Anthony handed me the damaged and new phone saying it was all set. I drove home and when I was able to check, NOTHING was transferred! The phone was activated but not one contact or app or photo. I called the store and got Anthony. He said he checks EVERY phone before giving it to the customer. He also said he would not issue a refund because he needed to verify it wasn’t done. I offered a screenshot but that wasn’t good enough either. (I was just gonna do it at home myself) I’m left feeling like it was intentional. Today, on my way back to Amherst Street I stopped at the Daniel Webster Highway store. I was impressed by the professional calmness at that store. Customers were seated looking at tablets to choose options not standing at a counter while slick Anthony flew through options upside down and over the counter. The person I spoke with at S Nashua verified that nothing was transferred. They did say they would have to charge me another $30 to make the necessary transfers I already paid for so I’d have to go back to Anthony. The employees I spoke with were very interested in my story! They apologized for the Anthony’s store. I did go back to Amherst store where Bea did finally initiate the transfer and helped me without issue. She also gave me a phone number if I were to have any problems. Thank you Bea! I feel I should have received a refund for having to go back but did not want any contact with Anthony. I would NOT recommend this store. DO YOURSELF A FAVOR AND GO TO THE DANIEL WEBSTER STORE!
• JR

  John Regan

  Dec 20, 2025
  3.0
  We went in twice for help with transferring our numbers to our new phones. The first time Tony, the manager, wasn't helpful at all. I believe it was because we didn't purchase the phones from them. He was trying to change the IMEI number on our account. He finally said we have to call customer service at home. We went back the following night and Frank was great! He remembered we were there the night before. He transferred both our numbers within 10 minutes and with no problems at all. Again, Frank was helpful and provided great service. It's too bad we didn't get the same service the day before when we first came in for help!
• RR

  Robin

  Dec 17, 2025
  5.0
  Anthony the manger at the Nashua store went above and beyond to help with an issue that was not taking care of by chat team. Roland was also key in helping me keep my account with Verizon. Thank you for your help .
• DZ

  David Zheng

  Dec 9, 2025
  5.0
  I walked in Tuesday to trade in my phone. I ordered a new phone online, and it said I could trade in the old phone at the store. I thought it would be more convenient and efficient to do so. However, it turned out to be more complicated. Maybe the other store didn't process my order right? Maybe I wasn't suppose to trade it into the store? Regardless, the folks there helped me out, especially Alex. He was training to be a new manager there. They took my trade in valued only at $250, and submitted a form so I can get the full promotional value of $1100. Sorry, I don't recall all their names, but a few different folks took time and effort to help me out. I really appreciate it.

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