Best Buy

Reviews

• DA

  Dennis Allsopp

  6 days ago
  1.0
  Best Buy staff in Nashua are professional. THE CUSTOMER SERVICE for major kitchen appliances is beyond horrible. "Customer Advocate": Kris Anne-Rivera is the reason we cancelled a 5k Viking range. No call, no follow through, no return calls after 7 voice messages and 5 emails. Nice title, but it should be a title like "I do nothing" " Lazy Service" and nobody knows. I work in a big corporation and they will never know. CONCLUSION A BEST BUY..EQUALS GRIEF AND NO SUPPORT!!! DON'T BUY AND BYPASS " HELL"
• RT

  Rishabh Tatiraju

  6 days ago
  3.0
  This Best Buy location in Nashua, New Hampshire is well known for its proximity to the Boston area, and of course the big draw is New Hampshire’s no sales tax. Because of that, there are a lot of online pickup orders, and the pickup line can get pretty busy. Patience is definitely required. Inside, it is otherwise a pretty standard Best Buy store. We once shopped for a couple of laptops in person, and it took quite a while before we were able to get assistance from someone on the floor. That said, it is hard to complain too much when you are saving a significant amount thanks to no sales tax. Overall, I am a bit conflicted. The savings are great, but service and wait times can be hit or miss.
• LS

  Lohanny Stengel

  Feb 13, 2026
  4.0
  I placed a few online orders for pickup and the pickup process itself was quick and easy. The confirmation email mentioned bringing ID, but no one ended up asking for it. The only reason I’m giving 4 stars instead of 5 is because no shopping bags were provided. My first purchase was a PS5 (which was a gift), and it honestly felt awkward walking out of Best Buy holding it openly with no bag or printed receipt. I know receipts are digital now, but from a safety standpoint it would be nice to at least have the option of a bag, especially for higher-value items. My second order was much smaller (4k capture card) and again there was no bag offered. I’m not upset about it, it just felt weird and a little inconvenient, especially if you’re buying multiple items. Overall the pickup experience was smooth, but having bags available would make it feel more complete and secure. Also, PSA for anyone purchasing here: the standard return window is 15 days, not 30. However, if you pay for My Best Buy Plus ($50/year) or My Best Buy Total ($180/year), you get 60 days for returns. Definitely something to keep in mind before buying electronics.
• CW

  Cynthia Wright

  Feb 13, 2026
  5.0
  Met with Kraig, Geek Squad last Sunday, 2/8, to transfer data from my old phone to my new phone, which I bought at Best Buy. He was knowledgeable, and I learned a lot. A great experience.
• TT

  Taj

  Jan 30, 2026
  1.0
  Unacceptable and deceptive behavior. I do not recommend the Sony salesperson, Chris, at this store. You expect so-called “experts” to help customers make informed decisions — not attempt to mislead or swindle them. My husband visited this location because it was closer to us to see a TV in person: Sony 65" Class Bravia 8 OLED ($1,499.99). During that visit, he mentioned to Chris that another (farther) store had the same TV in open-box excellent condition for $1,083.99. After checking that listing, Chris offered to sell us the TV for $1,299.99, saying he would be there all weekend if we wanted to take him up on the offer. Although it was more than we originally planned to spend, we felt it was a good compromise and returned the next morning to accept his offer. On the way, we noticed the open-box TV we had originally planned to buy had been sold. At the store, my husband found Chris and reconfirmed the $200 discount twice, standing directly in front of the exact model we had discussed. We selected a mount while Chris went to the back to retrieve the TV. When he returned, my husband — who is very knowledgeable about tech — immediately noticed Chris had brought out the wrong TV: Sony 65" Class Bravia XR 8B OLED ($1,299.99). Assuming it was an honest mistake, my husband pointed it out. At that point, Chris claimed the TV he brought out was “essentially the same.” That is when it became clear this was not an honest error. We felt he was being deceptive and trying to pass off a different (lower-tier) model as if it were the agreed-upon TV, hoping we wouldn’t notice. We were understandably upset and prepared to leave. At that point, Lilly and Samir stepped in and genuinely tried to understand the situation and help resolve it. We truly appreciated their professionalism and effort. They brought over the manager, Jaden, who also did his best to see what could be done. While they were unable to match the original offer (which we understand), they were respectful and helpful. Ultimately, we left having missed out on a legitimate deal and feeling lied to and intentionally misled. Trying to deceive customers with a different product is completely unacceptable. Not everyone has extensive product knowledge, and customers should be able to trust that they’re receiving honest, transparent assistance — not sales tactics meant to take advantage of them.

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