Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,055 reviews
5 stars
554
4 stars
158
3 stars
87
2 stars
44
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for their helpfulness and patience, others are criticized for being rude, dismissive, or unhelpful.
Wait Times
Many customers reported long wait times for service, even with appointments, leading to frustration and dissatisfaction.
Product Knowledge
While some employees demonstrated strong product knowledge and provided excellent assistance, others were noted to lack knowledge, leading to confusion and poor service experiences.
Store Organization
The store is often described as disorganized, making it difficult for customers to get assistance or find products.
Overall Experience
Overall experiences vary widely, with some customers having exceptional visits while others report significant issues, leading to a general sense of inconsistency in service quality.
- BBBrian B.Jan 3, 20263.0Sub-par experience. 3 stars because it’s an Apple Store and they are usually better than most stores. Now compared to other Apple stores, this one is on the lower end. Customer Service sucks and even when there is not a lot of customers there, they are not able to navigate and help customers. If you inquire or ask about sending some to help on a purchase, they may even get snappy with you like you’re being impatient and to just wait until someone is available. No one never comes by the way or even acknowledges you. In summary, If you have to go because it’s most convenient to you, then go but be prepared for possible subpar experience from staff.
- JRJina RezkJan 1, 20261.0They are very rude with me When I said I wait to purchase two iPhones 17 pro max and asked to transfer the data they refused Also the manger there told the agents not to help me Iam not recommended at all Very rude manger and staff
- GMGrace MurleyDec 20, 20255.0I had such a good experience at Apple because of Sophia. I don’t know much about tech and honestly never planned on buying Apple products, but she made everything feel so easy and not overwhelming at all. She was super friendly, explained things in a way I could actually understand, and gave really helpful recommendations, especially around AppleCare. She helped me find exactly what I needed, and the whole process was seamless. She truly changed my perspective on Apple, and I’m so glad she was the one who helped me.
- PSPaul SullivanDec 17, 20255.0Staff had the greatest patience with my spouse and I buying a new phone and assessories. She got the phone she wanted and was offered a decent trade-in price for her old phone.
- QWQixuan WangDec 7, 20254.0I recently visited the Apple Store on two separate occasions to purchase a device using my Apple Account balance, but unfortunately, the transaction failed both times due to system issues. Despite the repeated setbacks, a staff member named Luca was incredibly patient and resourceful throughout the process. He explored nearly every possible solution to help me complete the purchase, never showing any sign of frustration. His genuine dedication made it clear that he truly cared about resolving my issue, and I am sincerely grateful for his efforts. During my visits, I also interacted with several other employees, which helped me understand why some reviews mention staff coming across as impatient or unhelpful. If you ever need assistance at the Apple Store, I highly recommend asking for Luca. He truly embodies what outstanding customer service should be and sets a remarkable standard for the entire team.
Frequently Asked Questions About Apple Pheasant Lane
What products can I find at Apple Pheasant Lane?
Apple Pheasant Lane offers iPhone, Mac, Apple Watch, iPad, and other Apple products.
What services does Apple Pheasant Lane provide?
The store provides technical support at the Genius Bar and in-store shopping with Apple Specialists available to assist you.
What are the regular operating hours of Apple Pheasant Lane?
Apple Pheasant Lane is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Apple Pheasant Lane open on major holidays?
The store is closed on November 27, 2025, and December 25, 2025. Other holiday hours vary with some days opening earlier or closing later.
Does Apple Pheasant Lane offer in-store pickup and delivery?
Yes, Apple Pheasant Lane offers both in-store pickup and delivery services.
Is there wheelchair access at Apple Pheasant Lane?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at Apple Pheasant Lane?
Customers can pay using debit cards and mobile NFC payment options at Apple Pheasant Lane.
Can I attend free sessions or workshops at Apple Pheasant Lane?
Yes, Apple Pheasant Lane offers free Today at Apple sessions. You can find more details on their website.
What nearby dining options are available around Apple Pheasant Lane?
Nearby dining options include Burtons Grill & Bar and Dunkin'. You might enjoy a meal or coffee before or after your visit to Apple Pheasant Lane.
Are there any nearby stores for beauty and fashion near Apple Pheasant Lane?
Yes, nearby stores include LUSH (Pheasant Lane Mall) for beauty supplies, ViaStyle for hair extensions, Express and Forever 21 for fashion, and Perfumania for perfumes.
Where can I find entertainment and toy stores near Apple Pheasant Lane?
You can visit The LEGO® Store Pheasant Lane and Go! Calendars, Toys & Games nearby. These are great places for family entertainment before or after shopping.