Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,047 reviews
5 stars
551
4 stars
155
3 stars
85
2 stars
43
1 star
213
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some were helpful and friendly, while others were rude and dismissive.
Wait Times
Long wait times reported for service, even with appointments, leading to frustration among customers.
Product Knowledge
Staff displayed varying levels of product knowledge, with some being very helpful and others lacking expertise.
Repair Issues
Customers experienced problems with repairs, including miscommunication and unsatisfactory outcomes.
Store Atmosphere
The store is generally busy and well-organized, but some customers found it chaotic and disorganized.
- JSJay SatrolaOct 28, 20251.0I was there for returning the device, the store manger was too rude that she can’t return it’s over the 14 days window but the the device is malfunctioning and has a manufacturer defect, the. She started laughing over me I felt so bad at that time, then on the same day I went another store they gave me the my money back and return the device, apple is not up to there service especially the employees of pheasant lane are too arrogant and rude they don’t know how to behave with customers, I also filled the complaint with apple customer relations no response yet….
- SBSabeen BahouOct 18, 20255.0The staff are very helpful and patient. I traded in my phone and Rayssa was very helpful! she walked me through how to transfer everything from my old phone to my new phone
- FAFr. Fernando E. AyalaOct 1, 20251.0On October 1 at 2:04pm Customer support Debbie was very rude to the questions I asked, especially because I addressed the questions to her trainee and not her; which according to her made her feel ignored. I had no idea who was the trainee or the expert. There is no distinction at first sight. I even apologized for that.
- JCJames CSep 19, 20251.0Dishonest employees. Told me 256GB models were sold out on launch day. Saw someone behind me in line walk out with one.
- ZDZoe DurgavichSep 7, 20251.0I drove about 30 min to go to this location with a same day appointment. When I arrived, waited 5-10 min for someone to check me in. They said they were behind schedule, so then I waited 15-20 more min for a technician to look at my phone (I was there to have the battery replaced). The technician went through the whole spiel with me, and finished by saying that the repair would take 2.5 HOURS. I agreed to wait, and spent that time wandering about the mall, killing time. When I returned to the store, the employee had problems checking me in again, and I was asked to wait for someone to come out with my phone. When an employee brought me my phone, they explained that they couldn't do the battery replacement because they had no way to open the phone, as my screws were stripped. I wasn't charged, but it was such a waste of time waiting for the result to be absolutely nothing. Hesitant to get my phone fixed at an Apple Store now.
Frequently Asked Questions About Apple Pheasant Lane
What products can I find at Apple Pheasant Lane?
Apple Pheasant Lane offers iPhone, Mac, Apple Watch, iPad, and other Apple products.
What services does Apple Pheasant Lane provide?
The store provides technical support at the Genius Bar and in-store shopping with Apple Specialists available to assist you.
What are the regular operating hours of Apple Pheasant Lane?
Apple Pheasant Lane is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Apple Pheasant Lane open on major holidays?
The store is closed on November 27, 2025, and December 25, 2025. Other holiday hours vary with some days opening earlier or closing later.
Does Apple Pheasant Lane offer in-store pickup and delivery?
Yes, Apple Pheasant Lane offers both in-store pickup and delivery services.
Is there wheelchair access at Apple Pheasant Lane?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at Apple Pheasant Lane?
Customers can pay using debit cards and mobile NFC payment options at Apple Pheasant Lane.
Can I attend free sessions or workshops at Apple Pheasant Lane?
Yes, Apple Pheasant Lane offers free Today at Apple sessions. You can find more details on their website.
What nearby dining options are available around Apple Pheasant Lane?
Nearby dining options include Burtons Grill & Bar and Dunkin'. You might enjoy a meal or coffee before or after your visit to Apple Pheasant Lane.
Are there any nearby stores for beauty and fashion near Apple Pheasant Lane?
Yes, nearby stores include LUSH (Pheasant Lane Mall) for beauty supplies, ViaStyle for hair extensions, Express and Forever 21 for fashion, and Perfumania for perfumes.
Where can I find entertainment and toy stores near Apple Pheasant Lane?
You can visit The LEGO® Store Pheasant Lane and Go! Calendars, Toys & Games nearby. These are great places for family entertainment before or after shopping.