Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed, with some praising staff for being helpful and friendly, while others report rude and unhelpful interactions.
Wait Times
Many customers experienced long wait times for service, even with appointments, leading to frustration.
Product Knowledge
While some staff members were noted for their knowledge and helpfulness, others were criticized for lacking product knowledge and providing incorrect information.
Store Organization
The store is often described as disorganized, making it difficult for customers to get assistance promptly.
Overall Experience
Overall experiences vary widely, with some customers having excellent interactions while others report significant dissatisfaction.
TM
Thomas Morton
Feb 14, 2026
1.0
Yes, Apple has faced numerous, well-documented criticisms and legal actions regarding unethical practices. Major issues include labor violations and poor conditions in supplier factories, environmental impact, tax avoidance schemes, monopolistic App Store practices, and lawsuits regarding child labor in its cobalt supply chain.
Key areas of criticism include:
* Labor and Human Rights: Apple has been criticized for dangerous conditions and low wages at supplier factories in China. A 2019 lawsuit named Apple regarding child labor in Congolese cobalt mines.
* Tax Practices: The company has been accused of using tax havens, such as in Ireland and the Netherlands, to avoid taxes.
* Environmental & Product Issues: Critics have challenged the accuracy of Apple's environmental reporting, including claims of "carbon neutral" products.
* Legal and Privacy Issues: Apple settled a class-action lawsuit for $95 million regarding Siri data privacy. They have also faced intense scrutiny over anticompetitive App Store policies.
* Security Cooperation: The company faced scrutiny over its stance on user privacy vs. assisting law enforcement in investigations, such as the Apple vs. FBI case.
Despite these, Apple often highlights its initiatives in safety, security, and supply chain oversight, such as blocking billions in fraudulent App Store transactions.
GF
Grace Fu
Feb 13, 2026
5.0
I traded in my old Apple Watch here and bought a new one, staff was very nice and friendly.
PS
patel shashwat
Jan 27, 2026
5.0
This is a great store. I got a really good deal on my ipad pro and the proactive employee was really helpful in making the right decision will surely visit again. Excellent! 😊
ML
Michael Lavoie
Jan 20, 2026
5.0
Initially, I visited the store to upgrade my phone and my girlfriend’s. Unfortunately, T-Mobile’s annoying behavior caused some issues with the upgrade process. However, the employees were incredibly understanding and accommodating. I’m thrilled to share that I finally received my phone today. I opted for the iPhone 17 Pro, which is quite challenging to find these days. Every staff member I interacted with was exceptionally helpful and guided me through the process swiftly. The only time it took longer was during the data transfer. I want to express my sincere gratitude to the management for their excellent communication and to the staff who promptly called me back to put the phone on hold.
To expedite the process, I recommend coming prepared with all the necessary information, especially your iCloud password. Conducting some research beforehand and understanding the deals and options available can also be immensely beneficial. This principle applies to any store visit. Effective communication and a friendly demeanor go a long way in ensuring a positive experience. They’ll assist you if you’re willing to help them. Stay awesome!
JW
Judy W
Jan 16, 2026
1.0
Bad service, when we go inside want to purchase pro-vision, but no one come to say hi! Totally ignored us! How? ! Can not believe this happened!
Frequently Asked Questions About Apple Pheasant Lane
What products can I find at Apple Pheasant Lane?
Apple Pheasant Lane offers iPhone, Mac, Apple Watch, iPad, and other Apple products.
What services does Apple Pheasant Lane provide?
The store provides technical support at the Genius Bar and in-store shopping with Apple Specialists available to assist you.
What are the regular operating hours of Apple Pheasant Lane?
Apple Pheasant Lane is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is Apple Pheasant Lane open on major holidays?
The store is closed on November 27, 2025, and December 25, 2025. Other holiday hours vary with some days opening earlier or closing later.
Does Apple Pheasant Lane offer in-store pickup and delivery?
Yes, Apple Pheasant Lane offers both in-store pickup and delivery services.
Is there wheelchair access at Apple Pheasant Lane?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at Apple Pheasant Lane?
Customers can pay using debit cards and mobile NFC payment options at Apple Pheasant Lane.
Can I attend free sessions or workshops at Apple Pheasant Lane?
Yes, Apple Pheasant Lane offers free Today at Apple sessions. You can find more details on their website.
What nearby dining options are available around Apple Pheasant Lane?
Nearby dining options include Burtons Grill & Bar and Dunkin'. You might enjoy a meal or coffee before or after your visit to Apple Pheasant Lane.
Are there any nearby stores for beauty and fashion near Apple Pheasant Lane?
Yes, nearby stores include LUSH (Pheasant Lane Mall) for beauty supplies, ViaStyle for hair extensions, Express and Forever 21 for fashion, and Perfumania for perfumes.
Where can I find entertainment and toy stores near Apple Pheasant Lane?
You can visit The LEGO® Store Pheasant Lane and Go! Calendars, Toys & Games nearby. These are great places for family entertainment before or after shopping.
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