Best Buy

Reviews

• AP

  american patriot

  Apr 4, 2026
  1.0
  Absolutely the worst at calling in to speak with customer service, they have this new AI assistant that is completely broken and can't do anything simple like connecting you to customer service. I spent 30 minutes on the phone trying to speak with a live person and had to hang up several times to continue trying, and each time the system couldn't figure out what to do, it would continue to tell me they were closed, it obviously trained itself to LIE. This new era of AI is Deeply Flawed and people should Open their eyes to the dangers it poses to the world ! They're open 8a.m. to 9p.m. on Saturday and I was calling at 9:50a m. so they were open nearly 2 hours at that time. This is the very WORST Customer Service I've probably ever delt with, I never did get through to speak to anyone. I was calling to speak to someone in electronics to get a quote to have a Stereo System installed. These reviews should give a person the option to give 0 stars because it's not worth even the 1-star review !
• JB

  Justin Barberian

  Mar 26, 2026
  1.0
  There's a lady who normally wears a black sweatshirt working at the front counter with no name tag very rude. Will argue with over anything and everything. Very disrespectful and not polite at all. Always has an attitude very unhelpful. If you get her ask for a new rep.
• CS

  Chris Salem

  Mar 23, 2026
  1.0
  Mobile website is complete horse garbage. Takes more than 2 minutes to load each page. Login is excruciating slow process of waiting for an email. And absolutely no way to leave a review of an item. For a tech based company this is extremely sad
• AV

  Anton Veldsman

  Mar 19, 2026
  4.0
  Good service from employees, store was just low or had no specific stock I was looking for. Had to opt for a laptop of a colour I didnt really like and had to pay more for same item compared to the listed item, but out of stock.
• PO

  pam oliverio

  Mar 8, 2026
  1.0
  Don't waste your time going to Manchester best buy. Customer service is zero. I went to get cell phone screen replacement. 5 workers all standing by phone area 1 gentleman was helping a Custer purchasing phone and computer one was working with person purchasing phone the other 3 ding bats all younger people talking with each other standing there watching the 2 people work as customers are waiting for help 45 minutes it took for one of them to finally respond when I asked if I could get help replacing a screen protector, and that was only after the gentleman who was helping some one with the phone and computer said can you help these people. I will never go to that bestbuy again. The manager should be ashamed he has such lazy unresponsive staff. Thw stire should close.paying these young people who are supposed to be working and helping customers standing around chating with each other and watching the only 2 people in the store that work. If you need anything go to Salem best buy they are all very helpful eager to help friendly staff. Always greeted at the door with a welcome can we help and a thank you did you find every thing when leaving. MANCHESTER GET YOUR MANAGER TRAINED GO LEARN FROM A GOOD STORE SOME CUSTOMER SERVICE!

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