Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Laconia, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1106 Union Ave.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
311 reviews
5 stars
250
4 stars
14
3 stars4
2 stars
13
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Libby, Bryce, and Michael.
Sales Experience
Several reviews noted positive experiences during phone purchases and upgrades, with staff providing clear explanations and assistance.
Mixed Feedback
While many customers had great experiences, some reported issues with misleading information regarding promotions and billing.
Staff Professionalism
Employees were often described as professional and patient, especially in handling complex issues or multiple customers.
Store Environment
The store was generally noted as clean and welcoming, although some customers experienced delays in service.
- SPS P6 days ago5.0James and Jordan were fantastic to work with when upgrading my phone! James was very knowledgeable and took the time to help me understand how the trade in promo worked and what my bill would like. When I left during the transfer process and came back, James had momentarily stepped out, but Jordan didn’t hesitate to assist me during this time (while managing several other customers) and was also very helpful when we had to restart my transfer process. They were both so kind and I highly recommend working with either one of them!! Thank you again for all the help - I will gladly make the 50ish minute drive to come here instead of the one that is 10 minutes from my house!
- LBLara BezichNov 14, 20251.0I went in to get help looking at phones and plans as a new customer, the guy, only one in there, acted like he didn't even want to help me. After waiting for like a half an hour, he yells across the room "Did you have a quick question?" I explained I was a new customer and needed help. He said, again from across the room while he was with another customer, if I wanted to port my number I would have to come back with a code, and they are only good for 24 hours. I got up and left. What a waste of time. What happened to service?? And the lady he was helping was a 19 year Verizon customer and was "not getting good service" and I overheard him calling in to corporate saying he wanted to keep her a happy customer, and was trying to get her a booster or something with someone on the phone, but she seemed ready to leave too.
- DMDon MacGownOct 8, 20251.0I traded in a phone at the store two months ago that I was told it’s Worth $1000 and I only owed $200 on it and the new iPhone was $1000 so they would take the $200 balance and split it over 36 months which I agreed and purchased the phone. I later found out that they actually take the $800 value and credit me over the next 36 months so if I try to trade in this phone or cancel I owe the $1,000 balance so I lost the entire value of that phone. I paid three years for. I was not only told by the store when I purchased the phone I would only pay the $200 balance over 36 months. I was also told by Customer Service when I noticed that they had not credited me.. today I attempted to contact Customer Service as well as go back into the store and basically told I signed a contract. It doesn’t matter what I was told verbally and they try to make me out as if I was lying about it. I’ll never use the store again And I’ll never recommend the store to others as I have been for the last five years. And if the store sees this post and wants to put a response, I take full responsibility for signing the contract. I’m not saying I didn’t sign the contract. What I’m saying is you guys are liars?
- BRBarbara RollinsSep 16, 20255.0Laconia NH store and Jordan were very helpful; also Jeremy in the Meredith NH store - thank you! Verizon Customer Service less than stellar.
- LMLaurie MartinesAug 4, 20255.0Libby is the go to person! She greeted as soon as we walked in the door! She was so friendly and patient! Although there were other people waiting for their turn, she took the time to explain things in a way that we could understand.She explained all of the deals available to us clearly. Again extremely knowledgeable, professional, and friendly! Thanks so very much Libby.
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Laconia offer?
Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and provides Verizon network coverage including 5G for consumers and businesses.
What are the store hours for Verizon Wireless Zone in Laconia?
The store is open Monday through Saturday from 9:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Where is Verizon Wireless Zone in Laconia located?
It is located at 1106 Union Ave, Unit 1, Laconia, NH 03246, in the plaza next to Dunkin Donuts.
Does Verizon Wireless Zone in Laconia offer in-store and curbside pickup?
Yes, they offer both in-store and curbside pickup services.
What payment options are accepted at Verizon Wireless Zone?
They accept American Express, Cash, Discover, Mastercard, Samsung Pay, and Visa.
How can I schedule an appointment or order online from Verizon Wireless Zone?
You can schedule an appointment or shop online at https://wirelesszone.com/appointments/ or their store website https://shop.wirelesszone.com/nh/laconia/1106-union-ave.
What brands of devices and accessories are available at Verizon Wireless Zone?
They carry brands including Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, Jabra, and many others.
Is Verizon Wireless Zone wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking.
What nearby food options can customers visit before or after visiting Verizon Wireless Zone?
Nearby food options include Dunkin' for coffee and donuts, Dairy Queen for ice cream and fast food, Bernini Italian Pizzeria and Wine Bar for Italian dining, and Lakeside Famous Roast Beef restaurant.
Are there any nearby businesses where customers can combine errands with a visit to Verizon Wireless Zone?
Yes, customers can visit nearby places such as State Farm Insurance for auto insurance, EM Heath Ace Hardware and Trustworthy Hardware for home improvement, and UPS Authorized Shipping Provider for courier services.