Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Laconia, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1106 Union Ave.
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Libby, Bryce, and Jeremy.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with service quality and communication, indicating inconsistency in customer care.
Sales Practices
Several customers expressed dissatisfaction with sales practices, mentioning issues with misleading information regarding promotions and billing.
Store Environment
The store was generally described as clean and welcoming, although some customers noted long wait times and inadequate staffing during busy periods.
TB
Tyler Beaudet
6 days ago
5.0
Jordan helped us start a new phone for our kids and he was extremely helpful and knowledgeable. Will visit again
PS
Patricia Schroeder
Feb 17, 2026
5.0
My rep was Jordan and I would highly recommend him for anyone having issues with their phone, OR if they're looking to get a new phone. He's been very helpful,and patient with me, someone who doesn't know their way around the computer so well! I'm sure he won't let you down!
BC
Bethany Cote
Feb 7, 2026
5.0
Can’t say enough good things about James Lamot. My Apple watch never worked properly since I bought it months ago most other reps told me to go home so a SW update. He walked thru every possible step to fix my issue, 2 hours later no resolution but got me through to Verizon to get a free replacement under warranty and also helped me with long standing billing issue. Thanks James!!
JS
Judy Scottsdale
Feb 4, 2026
5.0
Bryce was very professional and helped me get a new phone for a great deal when my old phone broke. I highly recommend going to this store for all phone needs!
SF
S F
Jan 28, 2026
3.0
One guy (james) was great.
Next time i went in, a different guy tells me my three year old pro max phone is too old and there is nothing he can do. Sounds like bs to me.
Went to another verizon store, he says when you flip the switch the volume goes all the way down and needs to be adjusted. All set now.