Many customers praised the staff for their genuine compassion and care for pets, often treating them like family.
Staff Friendliness
While some reviews noted issues with front desk staff, the majority highlighted the overall friendliness and helpfulness of the veterinary team.
Quality of Service
Customers frequently mentioned the high quality of veterinary care provided, with several noting successful diagnoses and treatments.
Communication Issues
Some reviews pointed out problems with communication, particularly regarding appointment scheduling and responsiveness during emergencies.
Mixed Experiences
While many had positive experiences, a few customers reported negative incidents, particularly related to care during emergencies and staff demeanor.
SW
Stephanie Winter
Nov 3, 2025
5.0
I have nothing but amazing things to say about the people here. There are no words to express my gratitude and love for each one of the staff members. They have gone above and beyond for my little Flappy for the past five years that they truly have become family. They did everything and more they could for Flaps from the moment we stepped foot into the office. Dr. Soucy will never understand how much he did for not only flaps, but for me. I’ve never been to a vet where I was comfortable, listened to, and truly cared for. Flappy loved Dr. Soucy and (nurse) Kelly. Kelly treated flaps as if he was her own. There wasn’t a fight going to the vet, because he knew he was safe there. Flappy, up until his last day was loved. He was comfortable. He lived the life he did because of the people here. They never gave up on our sweet boy. That’s more than I could have asked for from a vet. All I can say is thank you. If anyone is contemplating going to the VCA Laconia, just go. You won’t regret it.
KO
Kelly Osgood
Oct 6, 2025
2.0
I’m really disappointed with the check in staff. Every time I go in they are unfriendly and basically rude. Which isn’t only my experience but today my daughter went in and was treated the same way I have been. This is unfortunate because the doctors and their assistants are fabulous! I’ve spent a lot of money over the past two years but unfortunately if things don’t change I will go back to my old vet. It’s not hard to smile and be pleasant when people are patronizing a business that you work for. Such a shame. Hopefully things improve at the front desk.
KW
Katie White
Aug 5, 2025
5.0
They’re always there when I need them!
ET
Eric Taylor
Aug 5, 2025
5.0
They were exceptional with the care of my late beloved Jackie boy. I am forever greatful and would recommend for all your pet needs ❤🎩🏅
TS
Tonya Smith
Jul 8, 2025
4.0
VCA reached out to me after I had a bad experience with their front desk staff. They even called my pets insurance to advocate for my pet which I really appreciate.
Frequently Asked Questions About VCA Lakes Region Veterinary Hospital
What are the operating hours of VCA Lakes Region Veterinary Hospital?
The hospital is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 2:00 PM. It is closed on Sundays.
Where is VCA Lakes Region Veterinary Hospital located?
It is located at 1266 Union Avenue, Laconia, NH 03246, United States.
What types of services does VCA Lakes Region Veterinary Hospital offer?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, disease treatment, flea and tick control, wellness exams, spay and neuter, vaccines, and more.
Does VCA Lakes Region Veterinary Hospital offer any promotions for new clients?
Yes, new clients can get a Free First Exam coupon available through their website.
What safety protocols does VCA Lakes Region Veterinary Hospital have in place?
The hospital follows health and safety protocols based on best healthcare practices as well as state and local regulations.
How can I contact VCA Lakes Region Veterinary Hospital?
You can reach them by phone at +1 603-524-8387 or their main phone at +1 603-556-4776.
Is VCA Lakes Region Veterinary Hospital active on social media?
Yes, they have a Facebook page at https://www.facebook.com/423054854460338 and a Twitter handle @VCAPetHealth.
What nearby places can I visit when I come to VCA Lakes Region Veterinary Hospital?
Nearby you can find Whiskey Tavern, a popular bar and restaurant, and The Margate Resort - Breakfast, ideal for meals before or after your visit.
Are there nearby pet-related services close to VCA Lakes Region Veterinary Hospital?
Yes, nearby places include VCA Lakes Region Vet offering pet sitting and medical services and Laconia Pet Center, a pet store with pet services.
Can I find quick dining options near VCA Lakes Region Veterinary Hospital?
Yes, fast food options nearby include McDonald's, Taco Bell, KFC, Burger King, and Sea-Doo which offers fast food and recreational vehicles.