Business Details
About
Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinariansVCA Animal Hospitals
At VCA Capital Area Veterinary Emergency and Specialty, we provide a staff dedicated to emergency and critical care for your pet, along with veterinary specialists that provide state-of-the-art diagnostics and advanced treatments and therapies to help your pet get well.
Centrally located in Concord, our veterinarians, technicians and support staff are trained to the highest standards. Their thorough knowledge of the latest procedures and medicines ensures that our patients receive the highest quality and compassionate care.
Our hospital is accredited by the American Animal Hospital Association (AAHA).
Location
VCA Capital Area Veterinary Emergency and Specialty
1 Intervale Road, Concord, NH
03301, United States
Hours
Reviews
3.3
411 reviews
5 stars
220
4 stars
13
3 stars
7
2 stars
17
1 star
154
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and support during difficult times, especially when dealing with end-of-life decisions for their pets.
Long Wait Times
Numerous reviews highlighted excessively long wait times, with some customers waiting several hours without being seen, leading to frustration and dissatisfaction.
Communication Issues
Several customers reported poor communication regarding wait times and treatment options, contributing to feelings of neglect and frustration.
High Costs
Many reviews mentioned the high costs of services, with some customers feeling that the pricing was not transparent or justified.
Mixed Experiences
While some customers had positive experiences with the medical care provided, others reported negative outcomes and dissatisfaction with the treatment received.
- CDCountry Drew4 days ago1.0Be COMPLETELY leary of a place that has a stack of cards for the Dr. Kavorkian of Pets "Journeys End" and a stack of " I'm sorry your pet passed out back. Screams kick backs and speaks to their demeanor and approach to treatment. The aftercare team out back is a joke and should be ashamed. The emotional . maturity of a door knob some of them. Giggling and outburst laughter as pets are clinging to life. Rude doctors save one or two. Lack of transparency and plan for care. I have videos and will be posting soon on sm
- TCTina ChapmanJan 2, 20265.0The vets are amazing. Do call backs to check on furry family members. It's clean and a happy place for get gisits
- LLLoLaDec 28, 20251.0Terrible experience here! Staff was very rude, unprofessional, disrespectful, disgusting people here! Don’t expect to get in unless your animal is dying, gushing blood!! Spent four hours of my dog in immensely terrible pain with not one care there! They told me to leave with no sympathy for my baby! Staff should be fired! Place should be shut down! Do not waste your time or money there! There is better places to bring your babies for better care! I would give this place a negative 10 star review!
- JDJessica DunnDec 10, 20255.0The VCA Caves in Concord, NH is 5/5 stars and deserves more. From July ‘25 when I brought my 11.5 year old rescue in for an ultrasound- he’s not the most friendly to strangers but they treated him and ME like we were the only patients. Knowing he can be dog aggressive they had a solid plan for us to wait outside. Fast forward to November & I had to call at 8am on a Saturday morning to ask them what to do. My dog that they saw had passed in his sleep. (Was completely expected) I didn’t know what to do and the one Saturday my vet was closed !! From the moment I called to the second I picked up his ashes- the staff were. Nothing but incredible. They were top notch employees. Their support, knowledge, and kindness was truly remarkable. Not only did my experience with them be nothing but exceptional; giving the circumstances (obviously) but they even made sure to follow up with our primary care vet to let them know of Maartins passing. A call that I didn’t want to make. Can’t thank them enough- you are all angels.
- MGMasha GaponovNov 28, 20252.0The staff here was extremely rude and pushy during our visit. My sister and I brought in our dog and were informed that she needed surgery. We were given an extremely high quote, so we asked if we could start with antibiotics and take her to a more affordable vet the next day. The nurse told us that was an option, and we chose that plan. However, after she stepped out, the doctor rushed in and claimed—without examining our dog in front of us—that her heart rate had doubled and that she could “die any minute.” I tried to question this but she just got irritated and more aggressive towards us. It felt like an intimidation tactic to pressure us into an expensive surgery. When we explained that the cost was simply too high, the doctor responded with a very dismissive, almost sarcastic, comment suggesting that we should euthanize our dog since we “clearly couldn’t afford” the surgery. It was incredibly hurtful and unprofessional. Thankfully, we trusted our instincts. Our dog made it through the night and the next day (despite the holiday closures) and underwent surgery elsewhere—she is now home and doing great. This clinic did not feel honest or focused on patient care. The atmosphere felt like a money-first operation that preys on people’s fear and love for their pets. THERE IS A REASON WHY THIS PLACE ONLY HAS 3 STARS!!!. Plz plz plz try and avoid the place if possible. This was and extremely traumatic experience. I am giving two stars solely because of nurse Leah, who was the only staff member who treated us with genuine kindness and showed true concern for our dog’s well-being.
Frequently Asked Questions About VCA Capital Area Veterinary Emergency and Specialty
What is the primary mission of VCA Capital Area Veterinary Emergency and Specialty?
The hospital provides emergency and critical care along with advanced specialty treatments to help pets recover, staffed by highly trained veterinarians and technicians.
Where is VCA Capital Area Veterinary Emergency and Specialty located?
It is located at 1 Intervale Road, Concord, NH 03301, USA.
What are the operating hours of VCA Capital Area Veterinary Emergency and Specialty?
The hospital is open 24 hours a day, seven days a week, all year round.
What payment options are accepted at VCA Capital Area Veterinary Emergency and Specialty?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Which veterinary services are offered at VCA Capital Area Veterinary Emergency and Specialty?
Services include cardiology, computed tomography (CT), emergency care, endoscopy, euthanasia, exotic animal care, imaging, internal medicine, surgery, neurology, ophthalmology, and urgent care among others.
Is VCA Capital Area Veterinary Emergency and Specialty accredited by any professional association?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
How can I contact VCA Capital Area Veterinary Emergency and Specialty by phone?
You can reach them at their main phone number +1 603-227-0472 or local phone +1 603-227-1199.
Are there any fitness centers near VCA Capital Area Veterinary Emergency and Specialty for pet owners to visit?
Yes, Planet Fitness and 9Round Fitness are nearby gyms where pet owners can stay active while visiting the area.
What dining options are available near VCA Capital Area Veterinary Emergency and Specialty?
Nearby restaurants include Family Buffet for Chinese cuisine, Casamigos Concord for Mexican dishes, and Shaker Road Provisions for breakfast and brunch.
Are there any convenient retail locations near VCA Capital Area Veterinary Emergency and Specialty?
Yes, NH Liquor & Wine Outlet, NH Liquor Store 72, and Lets Play Collectibles and Things are nearby retail options.