Geek Squad

Reviews

• BB

  BK

  Nov 6, 2025
  1.0
  You CANNOT get a human on the phone. Websote didn't eay say Geek Squad by appt. only. Appt booking is down all the time. Did not get a call when computer was done even after asking for a note to be adddd to my record that this was the only way to reach me. Computer still not fixed. So basically worse case experiemce all around.
• RB

  Russel BIrdsey

  Oct 14, 2025
  1.0
  What has happened to Geek Squad services?!!!? It used to be great, went in to have the battery changed out on my laptop. The laptop had to be sent out for 2 to 4 weeks to just change out the battery. As soon as I get home I am canceling my Best Buy Total Care plan. What a waste of money!
• BB

  B-Burban

  Sep 9, 2025
  1.0
  The girl at the counter was incredibly knowledgeable and kind, she gave good advice and seemed happy to help. However, when I returned to schedule an appointment, I stood there for half an hour and the one geek squad guy working wouldn't even acknowledge me, no "I'll be right with you in a moment" nothing. An appointment showed up behind me 10 minutes early and the guy eventually comes up to the counter without even looking at me or acknowledging me and said he'll take the next appointment. Even the person who showed up for their appointment was upset that he didn't try to help me. It was clear the geek squad guy absolutely did not want to deal with anyone or be decent towards customers. After telling him my issue he seemed to have little to no knowledge about computers and finally scheduled me an appointment. Appointment day comes up and I pack up the desktop computer and make the trip to find out that no one was in that day he scheduled me for. Wasted hours of my time and gas for absolutely no reason. Unbelievably unprofessional and just a rude individual.
• MD

  Mark DuMars

  Sep 28, 2023
  5.0
  Well trained and knowledgeable technician came to fix the TV... easy-peasy.

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