Quality of Care
Many customers praised the thoroughness and compassion of the veterinarians and staff, highlighting their dedication to animal welfare and effective treatment.
Staff Professionalism
The majority of reviews noted the friendly and professional demeanor of the staff, although there were some complaints about rudeness from certain front desk personnel.
Appointment Availability
Several customers expressed frustration with appointment availability, particularly for urgent care, indicating that wait times can be excessive.
Pricing Concerns
There were mixed reviews regarding pricing, with some customers feeling that services were overpriced or that unnecessary exams were added to bills.
Emergency Care Issues
A few reviews mentioned dissatisfaction with the handling of emergency situations, suggesting that the clinic may not be equipped to manage urgent cases effectively.