Verizon

4.5
266 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in York, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
125 E 4th St, York, NE
68467, United States

Hours

Reviews

4.5
265 reviews
5 stars
197
4 stars
38
3 stars
8
2 stars
8
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their excellent service.

Billing Issues

Several reviews highlighted frustrations with unexpected charges and billing discrepancies, indicating a lack of clarity regarding promotions and account management.

Store Experience

Customers reported mixed experiences regarding wait times and the ability to get assistance, with some noting long waits and difficulty reaching store employees.

Product Knowledge

While many staff members were noted for their expertise, some customers expressed dissatisfaction with the knowledge level of certain employees.
  • LG
    lila geiser-rafferty
    3 days ago
    1.0
    I got a phone during a promotion period they had. They promised me there were no hidden contracts of anything of the sort and that my monthly bill would only be around 50$ ish a month. Tell me why my bill was ranging around 90$! I went in to tell the worker that i was told it was going to be in the 50s and she told me that they had no plan that low, and if I chose to break the contact I would owe them the price of the phone I was given. I told her that I was lied to by one of her workers and she did not seem to care. I have been dealing with their shitty customer service robot trying to get ahold of a real person considering I do not live in York anymore. They will tell you anything to get your business.
  • DL
    Denise Laue
    Dec 30, 2025
    5.0
    Lady was very nice and saved us a lot of money
  • KB
    Kasey Blase
    Dec 30, 2025
    5.0
    Great service!
  • KK
    Kat
    Nov 19, 2025
    1.0
    I bought the new iPhone 17 pro max when they had the sale in September that they’ll pay my phone off to trade in a new phone. They didn’t have the phone in store so had to order it which took a month. Well when it came they couldn’t get the deal to work and wanted me to pay my old phone off. I said absolutely not as I ordered the phone DURING that promotion. They promised to keep the promotion on my account and that I WOULD not have to pay it off. She also promised that my phone plan would be cheaper than what i was paying. I was paying $221 a month. Well my October bill came and it was $350 and I knew that was some charges from fees of switching. No biggie, WELL My November bill comes and it’s $450!!! I’m being charged for my old phone buy out and extra fees that makes my phone plan MORE!! I can’t get ahold of the store employees themselves so I’m stuck talking to India people whom can’t help me!!! I knew I’d be scammed!! I even told the girl I felt I’d be scammed and she said that would not happen
  • JB
    Jeff Beins
    Sep 21, 2025
    5.0
    The phone upgrade and data transfer went smoothly

Frequently Asked Questions About Verizon

What products and services does Verizon in York, NE offer?

Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and device protection, as well as services like new lines, upgrades, and new devices.

What are the store hours for Verizon in York, NE?

The store is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.