Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in York, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their excellent service.
Billing Issues
Several reviews highlighted frustrations with unexpected charges and difficulties in resolving billing discrepancies, indicating a lack of transparency in pricing.
Store Experience
Customers generally reported positive experiences in-store, noting quick service and effective assistance, although some mentioned long wait times and issues with automated customer service.
Product Knowledge
Staff were frequently noted for their product knowledge and ability to assist with technical issues, although there were instances of inadequate help.
BR
Brad Rathje
Feb 18, 2026
5.0
Very helpful staff & she did the work of multiple people at other stores
VW
Vanessa Went
Jan 29, 2026
5.0
Cady was awesome! Friendly, helpful and got us set up with new phones. Thank you!!
LG
lila geiser-rafferty
Jan 9, 2026
1.0
I got a phone during a promotion period they had. They promised me there were no hidden contracts of anything of the sort and that my monthly bill would only be around 50$ ish a month. Tell me why my bill was ranging around 90$! I went in to tell the worker that i was told it was going to be in the 50s and she told me that they had no plan that low, and if I chose to break the contact I would owe them the price of the phone I was given. I told her that I was lied to by one of her workers and she did not seem to care.
I have been dealing with their shitty customer service robot trying to get ahold of a real person considering I do not live in York anymore. They will tell you anything to get your business.