Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Papillion for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
273 reviews
5 stars
134
4 stars
38
3 stars
27
2 stars
18
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees were praised for their helpfulness, others, particularly managers, were criticized for being rude and unhelpful.
Staff Knowledge
Several customers reported that staff members lacked knowledge about products and services, leading to confusion and dissatisfaction.
Wait Times
Many reviews mentioned long wait times and understaffing, causing frustration among customers.
Sales Pressure
Customers expressed dissatisfaction with aggressive upselling tactics and misleading information regarding promotions and pricing.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences highlighted, particularly with specific employees who provided excellent service.
- BLBree Lee4 days ago5.0Samantha , Peyton & Matt were all amazing This is by far the best verizon location. They got to the bottom of all my problems and did what they had to plus more. Thank you !
- BGBrian GrantNov 10, 20251.0On 11/7 needed backup restored to my phone waited 30mins. Spoke to rep for 5mins. That was 0 help. Said I needed to go to a computer store to fix my phone because they weren't allowed to help download my contacts!! Went to the corporate store on Cornhusker Sunday. Matt was great had me up and running in 10min! Those retail stores are all about & selling you a $1k+ phone!!
- SYS YOct 27, 20255.0Devin was amazing and so helpful. Thank you!
- BGBledar GazaOct 24, 20251.0The single most horrible experience I have ever had and it was all because of the manager. The workers tried to help a couple of times and she stopped them actually was mean to one of them and me. I traded my phone in for a 17 pro and was told that I can go and exchange it with in 30 days. I gone there 3 times trying to exchange my phone and she always would find a way to kick me out and give me their 1800 number to call. They are nice till they get ur money and then you are on ur own no costumer service. I was on the phone for hours and no solution. I wouldn’t this store and o think the manager should not be in charge of anything let alone of the whole store.
- CSCori SwansonOct 7, 20251.0I was sold Verizon home from this store, the promotion was for the NFL Sunday ticket with the Plan I was signed up for. The promotion was never put on my account and I was told to go back to the store. They were also not able to help and when talking to the manager Samantha Johnson she was extremely rude, condescending, unhelpful and extremely unprofessional. Use another store if you need to talk to someone in person.
Frequently Asked Questions About Verizon
What 5G smartphones are available at the Verizon Papillion store?
The Verizon Papillion store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an in-store appointment at the Verizon Papillion store?
Yes, you can schedule an in-store appointments online or via the My Verizon app to visit the Papillion store.
What are the Verizon Papillion store's hours of operation?
The store is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 10 AM to 5 PM.
Does Verizon Papillion offer in-store pickup and delivery services?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which mobile brands does Verizon Papillion carry?
Verizon Papillion carries Apple, Samsung, Motorola, Google, Kyocera, and TCL mobile brands.
Are the Verizon Papillion store facilities accessible?
Yes, the store has wheelchair accessible entrances and parking for accessibility.
What mobile and internet services does Verizon Papillion provide?
Verizon Papillion offers mobile plans, wireless internet plans, and voice plans for personal and business use.
What popular restaurants are near Verizon Papillion where I can eat before or after shopping?
Nearby restaurants include Buffalo Wild Wings, Red Robin Gourmet Burgers, Texas Roadhouse, and Wahlburgers, all great for dining.
Are there any banks near Verizon Papillion for convenient financial services?
Yes, several banks are close by including Chase Bank, Cobalt Credit Union, CharterWest Bank, and SAC Federal Credit Union Headquarters.
Where can I get a coffee nearby after visiting Verizon Papillion?
You can visit Starbucks located nearby for coffee after your Verizon visit.