Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Omaha for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
421 reviews
5 stars
177
4 stars
54
3 stars
34
2 stars
22
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or dismissive towards customers.
Long Wait Times
Many customers experienced excessive wait times, often exceeding an hour, with some reporting waits of up to two hours.
Incompetence and Errors
Several reviews mentioned issues with staff incompetence, including mistakes with phone activations, billing errors, and lack of knowledge about products.
Mixed Employee Performance
While some employees received praise for their helpfulness, others were criticized for being unprofessional or unresponsive.
Management Issues
Customers expressed concerns about poor management and lack of accountability among staff, contributing to a negative overall experience.
- DRDr. Falah Nayif Rashoka5 days ago5.0I would like to thank Celeste and Jackson. I have been struggling with a bill from Verizon for six months. I called Verizon ten times, and each time, it took me two hours to talk with customer service representatives who had heavy accents. My issue was never resolved until I finally went to the store and met Celeste and Jackson. They did an amazing job and stayed on the call for over an hour until they solved my issue. They are truly remarkable, and I highly recommend them!
- MWmitchell wachterDec 26, 20251.0Verryy veerryy slow service
- MHMary HerrDec 10, 20253.0The only good employee they have is Kate. I came back …. you had to send me phone because you did not have enough. When I came back to get my phone activated you let me know I had to pay a fee!! The service then told me I could go home and do myself. Wow! I have been with Verizon for 30 years. Also I would take a look at how this store is being managed.
- MHMichael HickersonNov 12, 20251.0I have had Verizon service for about two years and I have had nothing but horrible service from them one of the worst cell phone companies I have ever had. My video calls are always dropped because bad service I can’t watch videos without the video freezing or unavailable due to service and they never answer the phones when you need help or got a problem with something you have to sit on hold for more than 25mins.
- KJKatelyn JenningsOct 18, 20251.0Unfortunately my experience wasn’t the best as the worker who helped us upgrade and start a new plan was careless when transferring my old phone data to my new phone and now I’ve lost the entire last year of photos and there’s no way to get them back. I just went on my first international trip a few weeks ago and now all of my photos are gone forever. Additionally, we were told to come in to switch my phone number from my old plan to the new plan and when I went in, the man at the front hardly let me get in the door without telling me “it’s just a phone number you call” and that’s all the help I received. No information on what to have ready, what i’d need to get it transferred, etc. and now my number STILL is not transferred because there has been issues with the website, errors, invalid codes, etc. when it could’ve been done with the help of an employee and taken care of within minutes as i was specifically told to come in for someone to help us do it. I’m very disappointed and upset about not only losing my photos but also the quality of service and lack of actual help. I’ve never had an issue with loss of photos or any data when I’ve transferred my old phone to a new phone when I do it myself at home.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Omaha?
The Verizon store in Omaha is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at this Verizon store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at this Verizon store.
What delivery and pickup options does the Verizon store offer?
The store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available for online orders.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online for convenience before visiting the Verizon store.
What products and services does the Verizon store provide for businesses?
The Verizon store offers business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans.
Does the Verizon store accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and also accepts paycheck payments. Cash is not required exclusively.
Is free Wi-Fi available at the Verizon store in Omaha?
Yes, free Wi-Fi is available for customers at the Verizon store.
Which nearby places can I visit for food or drinks before or after my visit to Verizon?
Near the Verizon store, you can visit Little King for sandwiches, Starbucks for coffee, Panera Bread for bakery and sandwiches, Amigos/Kings Classic for Mexican and American food, Rusty Taco for tacos, and Blue Chip Ultra Lounge for cocktails and drinks.
Are there any nearby stores for fashion accessories or shoes near Verizon Omaha?
Yes, Red Wing and Shoe Carnival are nearby stores where you can shop for shoes and fashion accessories.
If I need phone repairs, is there a nearby place to Verizon in Omaha that offers this service?
Yes, CPR Cell Phone Repair Omaha, located nearby, provides mobile phone and electronics repair services.