Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Omaha for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
538 reviews
5 stars
236
4 stars
64
3 stars
62
2 stars
28
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with staff being rude, dismissive, or unhelpful.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration and dissatisfaction.
Staff Knowledge
Feedback indicated a lack of product knowledge among some staff members, resulting in confusion and inadequate assistance.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that experiences can vary significantly.
Store Management
Several reviews criticized the store management for not addressing customer concerns effectively and for fostering a negative atmosphere.
- DSD SchwarzAug 15, 20251.0Absolute worst. Super long wait times
- SMS MJul 30, 20252.0Service was quick because I had to return my old phone ( trade ) , staff not smiling … it was a poor customer service experience …
- ASAdrienne SpainHowerJul 27, 20251.0We went in today to get a new phone. We have a warranty on it, a lady helped us. She said we needed to file a claim, handed us her phone to do the claim then just walked away. We finished the claim and sat and waited on her to come back when she started helping another customer. We sat for 25 minutes not being helped again. She continued to ignore us when she walked by so we finally had to get her attention ourselves. We asked her if we could get helped again, she then tells us that we can’t get a phone in store and that we have to get the phone shipped instead. Well that would’ve been nice to know half an hour ago. She was no help and it’s very frustrating she didn’t have any sort of awareness when it came to customer service. We had to redo the claim and fill out the shipping portion and a guy helped us with that part. He was very helpful. wish we would’ve just got him from the get go instead of wasting our time not getting helped.
- JLJodie LiakosJun 20, 20255.0I went to a different Verizon store and I was so frustrated when I left that I was considering choosing a new cell phone provider. The staff at this location was incredibly helpful and friendly. They were knowledgeable and I was greeted immediately. I was given clear information and they took care of the issue I was having. I will definitely choose this location the next time I need something!
- DWDave WedekindJun 19, 20255.0I recently had the best experience I've ever had in a phone store. John Masters went above and beyond to help me with my problems that initially started from another store. THANK YOU John!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Omaha?
The Verizon store in Omaha is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at Verizon Omaha?
Yes, you can schedule an in-store appointment by visiting the Verizon store website or using the My Verizon app.
What brands of smartphones does Verizon Omaha offer?
Verizon Omaha offers the latest 5G smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
What types of products are available at Verizon Omaha?
The store offers business cell phones, mobile hotspots, tablets, laptops, and mobile plans including wireless internet and voice plans.
Does Verizon Omaha offer in-store pickup or delivery options for online orders?
Yes, customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What payment methods are accepted at Verizon Omaha?
Verizon Omaha accepts pay by check, debit card, mobile NFC payments, and does not require cash only.
Is free Wi-Fi available at the Verizon store in Omaha?
Yes, the Verizon store offers free Wi-Fi for customers.
What nearby restaurants can I visit before or after shopping at Verizon Omaha?
Nearby dining options include Teriyaki Madness (Asian fusion), Wings and Rings (American and chicken), I Love Pad Thai (Thai), Cheddar's Scratch Kitchen (American Southern), and Okinawa Sushi Bar & Grill (Sushi).
Are there other mobile phone stores near Verizon Omaha?
Yes, T-Mobile, another mobile phone store and telecommunications company, is located nearby.
What other services or shops are available near the Verizon store in Omaha?
Nearby you can find credit unions like Four Points Federal Credit Union, health services such as Specialty Dental Care and The Joint Chiropractic, as well as retail stores like Motherhood Maternity and Keyboard Kastle.