Verizon

4.3
220 reviews
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Business Details

304 N 168th Cir, Omaha, NE
68118, United States
(402) 933-9625
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Omaha, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
304 N 168th Cir, Omaha, NE
68118, United States

Hours

Reviews

4.4
217 reviews
5 stars
177
4 stars
5
3 stars
3
2 stars
4
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Juan, Caleb, and Micah.

Store Issues

Several reviews highlighted problems with the store being closed during posted hours, long wait times, and issues with appointments not being honored.

Third-Party Concerns

Customers expressed frustration regarding the store being an authorized retailer rather than a corporate Verizon store, leading to hidden fees and complications with service.

Mixed Experiences

While many customers had positive experiences, there were also complaints about poor service, lack of knowledge from some staff, and issues with promotions and billing.
  • RJ
    Ryan Jeannette
    Jan 2, 2026
    1.0
    This is not a Verizon store but rather an authorized retailer. Employees are young adults with no knowledge of how to solve complex problems. There is no manager or oversight. I would suggest going to actual Verizon corporate store at Village Point instead.
  • JK
    Janice Frey Kelpe
    Dec 8, 2025
    5.0
    Very accommodating rep
  • JS
    Juventina Sloter
    Nov 26, 2025
    1.0
    My husband was told to pick up his free iphone 17 from the Village Point Store in Omaha on 11-21-25. We already have service with them. Then, they said it wasn’t ready for pick up. He then said to wait for an email. He checked the app to see if it was ready for pick up every day. No luck. He then received an email saying the order was canceled because he failed to pick it up on 11-26-25. How could he pick it up if it wasn’t available according to Verizon? The “free iPhone 17 promotion” was over the same day. Coincidence? Received a lame, form response.
  • MH
    Melissa Hovendick
    Nov 5, 2025
    5.0
    Micah is absolutely amazing! He went above and beyond to make sure everything with my phone transfer was taken care of perfectly. He took the extra time to do things right — even while training a new employee — and handled everything with care, patience, and professionalism. It’s rare to find someone so knowledgeable, reliable, and genuinely dedicated to providing excellent customer service. I was so impressed with Micah that I would love to hire him at our own company! He’s a true asset to his store, and I hope his team knows how valuable he is. I can’t recommend him enough — if you get the chance to work with Micah, you’re in excellent hands.
  • TS
    Tagura Stevenson
    Sep 2, 2025
    5.0
    It was cool good customer service
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Frequently Asked Questions About Verizon

What types of products does Verizon Omaha offer?

Verizon Omaha offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, and Google.

What are the store hours for Verizon Omaha?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.