Business Details
304 N 168th Cir, Omaha, NE
68118, United States
Certified by Verizon • Feb 22, 2026
(402) 933-9625
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Omaha, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.3
221 reviews
5 stars
176
4 stars
5
3 stars
4
2 stars
5
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Juan, Caleb, and Micah for their exceptional service.
Store Issues
Several reviews highlighted problems with the store being closed during posted hours, long wait times, and issues with the store being an authorized retailer rather than a corporate store.
Fees and Charges
Customers expressed frustration over unexpected fees, such as setup charges and issues with promotional offers, leading to dissatisfaction with the pricing practices.
Product Knowledge
While many employees were noted for their expertise, some customers reported instances of staff lacking knowledge about products and services.
- JBJeremy BrancoFeb 15, 20261.0sales rep in the store today had 0 knowledge of the products he was selling, saying samsung and google are basically the same thing and also was very unwelcoming and made coming in and trying to buy a new phone uncomfortable. Seemed almost annoyed anyone came in at all
- RJRyan JeannetteJan 2, 20261.0This is not a Verizon store but rather an authorized retailer. Employees are young adults with no knowledge of how to solve complex problems. There is no manager or oversight. I would suggest going to actual Verizon corporate store at Village Point instead.
- JKJanice Frey KelpeDec 8, 20255.0Very accommodating rep
- JSJuventina SloterNov 26, 20251.0My husband was told to pick up his free iphone 17 from the Village Point Store in Omaha on 11-21-25. We already have service with them. Then, they said it wasn’t ready for pick up. He then said to wait for an email. He checked the app to see if it was ready for pick up every day. No luck. He then received an email saying the order was canceled because he failed to pick it up on 11-26-25. How could he pick it up if it wasn’t available according to Verizon? The “free iPhone 17 promotion” was over the same day. Coincidence? Received a lame, form response.
- MHMelissa HovendickNov 5, 20255.0Micah is absolutely amazing! He went above and beyond to make sure everything with my phone transfer was taken care of perfectly. He took the extra time to do things right — even while training a new employee — and handled everything with care, patience, and professionalism. It’s rare to find someone so knowledgeable, reliable, and genuinely dedicated to providing excellent customer service. I was so impressed with Micah that I would love to hire him at our own company! He’s a true asset to his store, and I hope his team knows how valuable he is. I can’t recommend him enough — if you get the chance to work with Micah, you’re in excellent hands.
Frequently Asked Questions About Verizon
What types of products does Verizon Omaha offer?
Verizon Omaha offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, and Google.
What are the store hours for Verizon Omaha?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment options are accepted at Verizon Omaha?
Verizon Omaha accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon Omaha offer in-store pickup?
Yes, Verizon Omaha provides in-store pickup services for your convenience.
Is Verizon Omaha sensitive to diverse communities such as the LGBTQ community?
Yes, Verizon Omaha welcomes LGBTQ customers and strives to provide an inclusive experience.
How can I schedule an appointment or access my Verizon account online?
You can schedule appointments or manage your Verizon account using the My Verizon app available on the Apple Store, or visit the quick link at https://m.vzw.com/naR38wFT?locationcode=N195301.
What nearby places can I visit before or after shopping at Verizon Omaha?
Nearby you can visit Voodoo Lounge for a night out, Village Pointe Dentistry for dental care, or Salon Gallerie for beauty and hair services.
Are there nearby dining options around Verizon Omaha?
Yes, you can enjoy meals at nearby restaurants such as Runza Restaurants, Taco John's, Burger King, or Subway located close to Verizon Omaha.
Can I visit any wellness or spa centers near Verizon Omaha?
Absolutely, nearby options include West Omaha Cryotherapy, Pure Omaha Yoga, J Spa Skin Care, and The Aesthetic Life Med Spa & Wellness for relaxation and health treatments.
Is free Wi-Fi available at Verizon Omaha?
Yes, Verizon Omaha offers free Wi-Fi for customers visiting the store.
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