Verizon

4.4
218 reviews
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Business Details

304 N 168th Cir, Omaha, NE
68118, United States
(402) 933-9625
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Omaha, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
304 N 168th Cir, Omaha, NE
68118, United States

Hours

Reviews

4.4
215 reviews
5 stars
177
4 stars
5
3 stars
3
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their knowledge, helpfulness, and professionalism, particularly highlighting employees like Juan, Caleb, and Micah.

Store Issues

Several reviews mentioned problems with store hours, including being closed unexpectedly and long wait times for service.

Fees and Charges

Customers expressed frustration over unexpected fees, particularly setup charges, and issues with promotional deals not being honored.

Product Knowledge

Customers appreciated the staff's ability to explain products and services clearly, with many noting the staff's patience, especially with less tech-savvy individuals.

Overall Experience

While many had positive experiences, there were notable complaints about the service quality and operational issues, leading to mixed overall satisfaction.
  • MH
    Melissa Hovendick
    Nov 5, 2025
    5.0
    Micah is absolutely amazing! He went above and beyond to make sure everything with my phone transfer was taken care of perfectly. He took the extra time to do things right — even while training a new employee — and handled everything with care, patience, and professionalism. It’s rare to find someone so knowledgeable, reliable, and genuinely dedicated to providing excellent customer service. I was so impressed with Micah that I would love to hire him at our own company! He’s a true asset to his store, and I hope his team knows how valuable he is. I can’t recommend him enough — if you get the chance to work with Micah, you’re in excellent hands.
  • TS
    Tagura Stevenson
    Sep 2, 2025
    5.0
    It was cool good customer service
  • CG
    Carol Gregory
    Jul 17, 2025
    5.0
    I was having problems with my 4 year old phone’. He helped me to purchase a new one and helped with my IPad too
  • BS
    Ben Smith
    Jul 6, 2019
    5.0
    The staff here is always awesome. Super helpful and will make sure you are getting the right combo of service snd price.
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Frequently Asked Questions About Verizon

What types of products does Verizon Omaha offer?

Verizon Omaha offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, and Google.

What are the store hours for Verizon Omaha?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.