Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Omaha, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the helpfulness and knowledge of staff members like Austin and Dontavious, highlighting their patience and ability to resolve issues.
Sales Experience
Several reviews indicated a negative experience with sales tactics, including claims of misleading information and pressure to close sales.
Store Operations
Customers reported inconsistent store hours and long wait times, with some expressing frustration over staff availability during busy periods.
Professionalism
Feedback varied on professionalism, with some customers noting unprofessional behavior from staff, while others praised the courteous and friendly service.
MK
Miss KJ
4 days ago
5.0
Austin Warner helped me yesterday. He helped me get a new line with a new iPhone. He was very quick and he knew exactly what he was doing all while helping other customers that walked in! I didn’t have to wait for his service for even a second. He was right on it. His calm, friendly and professional demeanor was what helped me get through the stressful situation that I was in at the moment. Thank you Austin! I’ve never had an easier experience going into a service provider. It’s usually a huge pain in the.. ;)
KC
Kaylee “TheKbears” cowdrey
5 days ago
5.0
Myles helped us out with a phone upgrade! Extremely straight to the point friendly and no gimmicks! Walked me through everything I need to know and made me feel confident with my new phone. Great service!!
MH
Mindy Hunke
Jan 18, 2026
5.0
So patient and helpful at this location, which can get very busy. Today Nick calmly listened to the trouble I was having with a feature on my phone. His patience allowed me to talk through the issue and get it resolved. I've been using this Verizon location for at least 15 years (five phones).
HD
Helena Doll
Dec 26, 2025
1.0
The young man was very knowledgeable Bryant
And very helpful.
RB
Rhonda B
Dec 20, 2025
5.0
Austin provided great service and easy experience.