Verizon

4.6
245 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Omaha, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
3201 Farnam Street 6106, Omaha, NE
68131, United States

Hours

Reviews

4.6
245 reviews
5 stars
206
4 stars
17
3 stars
7
2 stars
3
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Joshua, Kaley, and Christina.

Inconsistency

While some reviews highlighted excellent service, others reported inconsistent experiences, particularly with phone support and certain staff members.

Store Environment

Several customers noted issues with cleanliness and odors in the store, which affected their overall experience.

Wait Times

Customers expressed frustration with long wait times and the lack of staff during busy hours, leading to delays in service.

Product Knowledge

Staff members were frequently commended for their product knowledge and ability to explain options clearly to customers.
  • MW
    Michael J Wehr
    Oct 21, 2025
    4.0
    The people are excellent. The servers are less consistent
  • TS
    Terence Scott
    Oct 2, 2025
    5.0
    10/02/2025- This was ok, I think I waited 5-10 minutes, basically what happened was I paid for my phone at an Omaha Walmart and it was with Verizon and when I inquired if I could pay at Walmart they told me to visit a Verizon store which was ok. So I go into this location cause' I like the Blackstone district now I was at the desk talking with the cashier trying to get the bill paid when these two business women came wayyy to close chatting about something or other and I really didn't appreciate that, at the time I thought in my mind like "hey the chairs are over there near the door please wait to be called" instead of this rushed in my face stuff (clear violation of personal and business boundaries) There was already someone in front of them seated anyway. Ok so like when I'm trying to pay my bills I like people at a distance period. I waited, I bought the phone and I don't see why these women got too close, is it because they like me? Is it because they were rushed? Or were they so engaged in their own business conversation that they forgot to be polite? Either way the guy at the counter was excellent customer service and knowledgeable. These customers didn't realize it's slightly rude to pretend paying customers don't exist. I don't understand that philosophy.
  • ES
    Ellen Sievers
    Sep 21, 2025
    5.0
    Super helpful service
  • RM
    Renee McCrimmon
    Sep 13, 2025
    5.0
    Joshua was very helpful and patient.
  • CM
    Charles Minard
    Aug 20, 2025
    3.0
    In store is good, but on the phone they leave a lil bit to be desired, worst costumer service EVER

Frequently Asked Questions About Verizon

What types of wireless devices does Victra, the Verizon Authorized Retailer, offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the payment options available at Victra in Omaha?

Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.