Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Omaha, NE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
245 reviews
5 stars
206
4 stars
17
3 stars
7
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Joshua, Kaley, and Christina.
Inconsistency
While some reviews highlighted excellent service, others reported inconsistent experiences, particularly with phone support and certain staff members.
Store Environment
Several customers noted issues with cleanliness and odors in the store, which affected their overall experience.
Wait Times
Customers expressed frustration with long wait times and the lack of staff during busy hours, leading to delays in service.
Product Knowledge
Staff members were frequently commended for their product knowledge and ability to explain options clearly to customers.
- MWMichael J WehrOct 21, 20254.0The people are excellent. The servers are less consistent
- TSTerence ScottOct 2, 20255.010/02/2025- This was ok, I think I waited 5-10 minutes, basically what happened was I paid for my phone at an Omaha Walmart and it was with Verizon and when I inquired if I could pay at Walmart they told me to visit a Verizon store which was ok. So I go into this location cause' I like the Blackstone district now I was at the desk talking with the cashier trying to get the bill paid when these two business women came wayyy to close chatting about something or other and I really didn't appreciate that, at the time I thought in my mind like "hey the chairs are over there near the door please wait to be called" instead of this rushed in my face stuff (clear violation of personal and business boundaries) There was already someone in front of them seated anyway. Ok so like when I'm trying to pay my bills I like people at a distance period. I waited, I bought the phone and I don't see why these women got too close, is it because they like me? Is it because they were rushed? Or were they so engaged in their own business conversation that they forgot to be polite? Either way the guy at the counter was excellent customer service and knowledgeable. These customers didn't realize it's slightly rude to pretend paying customers don't exist. I don't understand that philosophy.
- ESEllen SieversSep 21, 20255.0Super helpful service
- RMRenee McCrimmonSep 13, 20255.0Joshua was very helpful and patient.
- CMCharles MinardAug 20, 20253.0In store is good, but on the phone they leave a lil bit to be desired, worst costumer service EVER
Frequently Asked Questions About Verizon
What types of wireless devices does Victra, the Verizon Authorized Retailer, offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the payment options available at Victra in Omaha?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What are the store hours for Victra located at 3201 Farnam Street, Omaha, NE?
Victra is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services for customers.
Which brands does Victra carry at their Omaha location?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What types of services can I get at Victra?
Services include new lines, upgrades, new devices, and accessories at Victra.
Are there any sources to check the latest deals offered by Victra?
You can find the latest offers by visiting Victra's deals page at https://victra.com/device-deals/.
How can I reach Victra for inquiries or support?
You can call Victra at +1 402-415-0106 or email them at Info@victra.com.
What nearby places can I visit around Victra in Omaha for entertainment and dining?
Near Victra, you can visit Midtown Crossing at Turner Park for shopping and a park experience, enjoy a movie at Marcus Midtown Cinema, or dine at restaurants like Yummy 365, Leadbelly, and Pa Mas Taqueria and Grill.
Are there nearby wellness or beauty services close to Victra in Omaha?
Yes, nearby wellness and beauty options include Lotus House of Yoga, Waxing The City, Milan Laser Hair Removal, and Hair by Jessica Wollam beauty salon.
Which nearby retail stores might I visit along with Victra for tech and accessories?
Z Wireless and GNC are nearby retail stores offering telecommunications and health products, respectively. Also, the electronics and fashion accessories store Victra — Verizon Authorized Retailer is close by.