Best Buy

Reviews

• AW

  Alexander Witt

  3 days ago
  2.0
  Do not recommend this location. My wife and I went in and were looking to purchase a new laptop and printer as mine was 10 years old and parts were being discontinued. I asked for help doing some product comparisons and explained what I would be using the device for. The representative I worked with seemed uninterested and bothered at are questions. We were getting ready to settle on one when he stated the computer was out of stock and the closes location with availability would be Lincoln but he assumed we didn't want to drive that far. He didn't offer any alternatives and simply starred at us after that, so we told him we were going to walk around and look. We left and went to a different location where we purchased not only a laptop but several other items thanks to there customer service skills.
• KO

  Kayla O'Riley

  6 days ago
  5.0
  The staff are always welcoming and willing to help! This is a great place to get electronics from and they typically have deals on items.
• SS

  SiimplySarena

  Dec 31, 2025
  5.0
  I recently purchased my DJI Osmo Pocket 3, which was the last one available. The staff was exceptionally accommodating, ensuring that I had all the necessary equipment for my purchase.
• RG

  Robert Gulliver

  Dec 30, 2025
  1.0
  Worst best buy I have been to. Was waiting for 20 minutes to get computer parts. Spoke to two separate employees, one attempted to get some who never showed up, and the other said he could not help.
• YS

  Yury Slonsky

  Dec 16, 2025
  1.0
  If I could give zero stars, I would. I went to Best Buy with the simple goal of purchasing a phone, but due to ongoing “IT issues” and a complete lack of problem-solving, the staff was unable to access my account. I spent nearly an hour in the store trying to resolve the issue. What made the situation even more frustrating was watching the last remaining phones in stock be sold while I was still waiting. I asked if a phone could be held briefly until the issue was resolved — especially since the problem was on their end — and that request was flatly refused. The most disappointing part of this experience was the lack of initiative or customer care. Rather than attempting to find a solution, the repeated response was simply, “there’s nothing I can do”. Henry, who claimed to be “the highest in the store”, offered no assistance or accountability. Customer service should involve problem-solving and advocacy, especially when the issue is caused internally. This experience was extremely upsetting, and I would not recommend this location based on how the situation was handled.

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